VTech - CM18445 Main Console - DECT 6.0 4-Line Expandable Small Business Office Phone with Answering System - Silver

11 answered questions about call history

• Q: If the answering machine answers a call and starts recording a message and then someone picks up to talk to the caller does the answering machine stop recording? We want to record all calls for quality purposes.

  Asked by Rick 6 months ago

  • Best answer: Rick - Yes, the VTech CM18445 does have call intercept feature. Once a message is intercepted, it will stop recording. Thank you for your interest!

    Answered by VTech_Support 6 months ago

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• Q: We just purchased CM18445, 4 cordless handsets and 1 headset. When the receptionist puts the call on hold, the person with the cordless unit and headset cannot pick up the call while it is on hold. Instructions do not seem helpful?

  Asked by Anonymous 3 months ago

  • Best answer: Hi - We are sorry to hear that you are having issues with the transfer feature of the VTech CM18445. Please make sure that you have no other system phones connected on the line. You may also try transferring the call by: 1. Press TRANSFER on the console while on call. 2. Scroll UP and DOWN to scroll to the desired extension, then press MENU/SELECT or SKIP. You may also contact our Customer Support at 1-800-595-9511, we are open from Mondays through Fridays, 9:00 AM to 5:00 PM. Thank you!

    Answered by VTech_Support 3 months ago

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• Q: Will this connect to a comcast number we have? Can we have 4 different extension for 4 of our employees ? Can we have duplex conference calls ?

  Asked by LTDphone 1 year ago

  • Best answer: Yes, you can connect to Comcast lines. To have multiple extensions, you'll need to add a phone for each employee. CM18245 Cordless Desksets and/or CM18045 Cordless Handsets. Yes, you can have duplex conference calls.

    Answered by VTech_Support 1 year ago

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• Q: We are closing our office for vacation and want to leave a recording for callers should they call how is that done. We recorded the message but don't know how to set it up so it can answer incoming calls

  Asked by cocoloco7762 5 months ago

  • Best answer: Hi - please call us at 1-800-595-9511 so we can assist you with your query. We are open from 9:00 AM to 5:00 PM, Mondays thru Fridays. Thank you!

    Answered by VTech_Support 5 months ago

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