VTech - CM18445 Main Console - DECT 6.0 4-Line Expandable Small Business Office Phone with Answering System - Silver
User rating, 4.2 out of 5 stars with 26 reviews.
4.2(26 Reviews)- 270 Answered Questions
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Description
Features
Expandable phone system
Includes 1 corded base station and is expandable to up to 10 cordless handsets.
DECT 6.0 technology
For clear, interference-free calls.
Digital answering system
Records up to 180 shared minutes of messages, outgoing announcements and memos.
Auto attendant on each line
Answers outside calls, provides callers with a company directory, forwards calls to an extension and lets callers leave voice messages.
Call waiting/caller ID with 50 name and number history
Displays the name and number of incoming calls and remembers up to 50 callers for easy call-back.
Call waiting and caller ID require additional service through your local phone company.
What's Included
- CM18445 Expandable Corded Phone with Digital Answering System
- Owner's manual
Key Specs
- SpeakerphoneYes
- Bluetooth EnabledNo
- ExpandableYes
- FrequencyDECT 6.0 Digital
- Paging LocatorYes
- Answering System IncludedYes
General
- Product NameCM18445 Main Console - DECT 6.0 4-Line Expandable Small Business Office Phone with Answering System
- BrandVTech
- Keypad LocationBase
- Model NumberCM18445
- ColorSilver
- Color CategorySilver
Features
- Backlit KeypadNo
- Volume ControlYes
- Time/Day StampYes
- IntercomYes
- Number Of Ringtones10
- Call WaitingYes
- Caller IDYes
- New-Message IndicatorYes
- Wall MountableYes
- Call ConferencingYes
- Message Counter DisplayYes
Call Functions
- Flash FunctionYes
- Hold ButtonYes
- Mute FunctionYes
- RedialYes
Included
- Handsets IncludedNo
- Number Of Expansion Base Stations Included0
- Number Of Expansion Handsets Included0
Compatibility
- Expansion Handset CompatibilityCM18045
- Number Of Expansion Handsets Supported10
- Number Of Expansion Base Stations Supported10
Storage
- Speed Dial MemoryYes
- Total Record Time180 minutes
Certifications & Listings
- ENERGY STAR CertifiedNo
Dimension
- Product Height5.7 inches
- Product Weight2 ounces
Warranty
- Manufacturer's Warranty - Parts1 year limited
- Manufacturer's Warranty - Labor1 year limited
Other
- UPC735078034960
Customer reviews
Rating 4.2 out of 5 stars with 26 reviews
(26 customer reviews)Rating by feature
- Value4.0
Rating 4.0 out of 5 stars
- Quality3.8
Rating 3.8 out of 5 stars
- Ease of Use3.6
Rating 3.6 out of 5 stars
Rated 4 out of 5 stars
Decent, points: Volume and buttons...
||Posted . Owned for 1 month when reviewed.Works well. Only complaints are that even the lowest volume setting is very loud and the main numeral buttons are hard to press because of their shape. They slant upwards so that you often press the wrong button, but this can be gotten use too. The volume can be solved IF you are willing to plug in an external or wireless headset that has its own separate volume control
No, I would not recommend this to a friendRated 4 out of 5 stars
Good phone
||Posted . Owned for 1 year when reviewed.Decent phone. Worked as expected. Still going after a year
I would recommend this to a friendRated 5 out of 5 stars
Excellent
||Posted . Owned for 3 weeks when reviewed.I just re purchased this phone system. The last one lasted 10 years and only died due to a power surge. It is rare these days that a piece of electronic is built to last like this V-Tech
I would recommend this to a friendRated 5 out of 5 stars
xlnt phone system, I highly recommend it.
||Posted .This phone system works excellent, I highly recommend it. It won't break the bank like some other phone systems.
I would recommend this to a friendRated 1 out of 5 stars
Pass it over
||Posted . Owned for 1 month when reviewed.When on hold you can hear the music on the other lines when in use. No way to turn it off. Stupid design.
No, I would not recommend this to a friendBrand response from VTech Baby Monitors Team
Posted .Hi - Thank you for sharing your feedback and taking the time to review our product. We are truly sorry that the telephone system does not function as expected. We understand your disappointment and we apologize for any inconvenience it may have caused you. Please contact our Consumer Sales and Service Center between the hours of 9:00 AM and 4:00 PM Monday through Friday at 1-800-595-9511 or by email at https://www.vtechphones.com/support/contact-us. We will work with you to resolve the product issues promptly. We look forward to hearing from you so that we can help to make it right.
Thank you,
-VTech Support Team
Rated 3 out of 5 stars
Expensive phone cheap model
||Posted . Owned for 5 months when reviewed.This phone is not user friendly and doesn’t keep the time.
No, I would not recommend this to a friendRated 5 out of 5 stars
good phone
||Posted . Owned for 1 month when reviewed.I have used this item and have lot of good results
I would recommend this to a friendRated 5 out of 5 stars
Great phone
||Posted .The phone I bought it’s a perfect phone for a business who’s using four lines
I would recommend this to a friend
What experts are saying
Q: QuestionHow do i disable the answering machine feature on all the consoles so i can use voicemail service instead? I have CM18445 and two consoles
Asked by Twalker.
- A:Answer Hi - Here's how you can turn off the general mailbox of the CM18445. 1. When the CM18445 is not in use, press the MENU/SELECT button. 2. Press arrow down to scroll to Line mode, then MENU/SELECT. 3. Press arrow down to choose the desired line (Line 1, Line 2, Line 3, Line 4 or All lines), then press MENU/SELECT. 4. Press arrow down to choose No answer, then press MENU/SELECT to confirm. Hope this helps -VTech Support
Answered by VTech_Support
Q: QuestionWe only have 1 phone line, however, I would like people to be able to leave msgs into 3 different mailboxes based upon the nature of their call. Does this phone system have that capability or do you make a model that does?
Asked by FTC.
- A:Answer Hi - The VTech CM18445 does not have multiple mailboxes. Instead, you can get additional expansion units and use the auto-attendant feature of the system. The said feature will enable callers to choose a specific extension that they would like to reach. Each system extension also has its own mailbox for callers to be able to leave a message. Thank you, -VTech Support
Answered by VTech_Support
Q: QuestionI have this phone at my shop. I would like to know if it is possible to transfer the calls, from line 1, to my home phone when i am not there? If this is possible how do i do it?
Asked by FloralDesign2019.
- A:Answer Hi - The VTech CM18445 does not have the call forwarding feature. This is a service subscribed from the telephone company. We recommend that you contact your local service provider and ask if the feature is available. Thank you! -VTech Support
Answered by VTech_Support
Q: QuestionI have 4 telephone numbers that are through AT & T U-Verse (ie digital) can I use this phone with that service?
Asked by Debbie.
- A:Answer I do not like these phone that I bought I have bought 4 of them. When you are using Line 1 and someone call you on Line 2 and you put them both on hold it will cut you off on the call and you will have to call the customer back for some reason. This is not a good product when I transfer line over to answer service for Line 3 and Line 4 it will not switch over it will be Line 1 and Line 2 had to purchase some more phones.
Answered by Anonymous
Q: QuestionI bought 3 of CM18445 - with the idea of buying a 4th, 4 different phone numbers. Currently it wont assign an extension, is it okay to have all the same models? or do I need to buy just one CM18445 as the main phone and a different model for the 3 ?
Asked by baastan.
- A:Answer Hello. The VTech CM18445 will not work with other CM18445 phones. You do need just one CM18445 as the main phone, and use model CM18245 or CM18045 for the other three phones. Thank you for your interest!
Answered by VTech_Support
Q: QuestionMy multi-function printer is a Brother MFC-J6945DW. I want to connect the printer to the CM18445. How do I do it?
Asked by osage4207.
- A:Answer Hi- The VTech CM18445 does not have a port on the telephone base to connect a fax/printer machine. You can connect the units on different jacks or use a splitter to connect both devices to the telephone line. However, the VTech phone does not have the capability to determine if the incoming call is a fax or a regular call. We recommend to set your fax machine to Fax auto detect. Ideally, the number of rings for the fax machine should be set to a lower value than the number of rings for the answering system with the fax auto detect option active. This way, all types of calls regardless if it is a regular phone call or a fax call will be screened first before being directed to the correct path. For more information, please call your fax manufacturer. Thank you! - VTech Support
Answered by VTech Baby Monitors Team
Q: QuestionThe cordless phone or handset on our cm18445 reads do not disturb and will not ring when someone is calling. How do I take it off do not disturb
Asked by Momo.
- A:Answer Hi - To turn off the DND feature on the cordless handset VTech CM18045, press and hold DND again to resume normal call alerts. The DND button is the same as the pound (#) key located below the number nine button. Thank you! - VTech Support
Answered by VTech Baby Monitors Team
Q: QuestionIs the VTech CM18445 compatible with Comcast phone lines?
Asked by Dana.
- A:Answer Yes. We have Comcast Business and these phones work well. After setup we had to call Comcast to set the lines to roll over but otherwise everything worked right out of the box.
Answered by Jake