A:Answer Lynn - We are sorry to hear that you are having issues with the VTech DS6251-2. You may need to reset the system by disconnecting the AC power on the telephone base and batteries on the cordless handsets. Wait for 1 minute before reconnecting the AC power and batteries, then test the unit again. If this does not help, please contact our Consumer Sales and Service Center between the hours of 9:00 AM and 5:00 PM Monday through Friday at 1-800-595-9511.
Thank you,
-VTech Support