When this is plugged in should you see a charging symbol on the battery indicator in the app? I just purchased two of these for my work and I don't see that it is showing that is getting any kind of power. null

Question

Junlog · Accepted Answer

yes it should show a lightning bolt to show it is charging make sure it is pluged in correctly

cruz · Answer

Yes there is a charging symbol in the battery. Sinces its solar it must be facing the sun in order to charge. I have 4 and had to move them around in order to get them working. Hope this helps.

Angie · Answer

To answer your question yes it should show a green light with a charging bolt showing it’s charging. If not the panel isn’t charging because the wire isn’t fully plugged in. The panel needs to have all day sun. Depending on the where you set it up like constant movement from trees on a windy will trigger it and drain the camera. Just extra advice. It’ll show green is charging yellow almost drained and of course red when it needs to be charged. Hope this helps.

Answered by Angie 5 years ago

Verified Purchase

Wasserstein Team · Answer

We are sorry to hear about your experience with the recent order. Please ensure you have done the following:

1. The Solar Panel is consistently in direct sunlight. It can absorb the most solar energy when it is in full sunlight for as much of the day as possible. The Solar Panel harvests energy from the sun to charge a connected Arlo camera. 
2. Make sure that your solar panel is pointed toward the sun and is not obstructed by trees, buildings, or other obstacles.
3. Sudden changes in temperature may affect your Solar Panel’s charging abilities. 
4.  The USB charging cable is snugly connected  to your camera.
5. The batteries have been fully charged to 100% before being connected to the solar panel.
6.  Please take note that Solar Panel is designed to keep your Arlo camera’s battery fully charged but heavy usage of your camera can drain the camera battery faster than the solar panel can recharge it. 
 
Additionally, because of Arlo’s firmware updates, you will need to  update to the latest APP to see the screenshot to show the solar panel is charging.

If you have any more questions or come across any other issues, let us know, we will be happy to help.

Have a great day,
Wasserstein Team

“When this is plugged in should you see a charging symbol on the battery indicator in the app? I just purchased two of these for my work and I don't see that it is showing that is getting any kind of power.”

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