“I tried charging the unit after 2 weeks of use and the indicator light won’t turn on. How do I know if it’s charging or not? How can I fix the indicator light?”
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Hello AAA - We're sorry for the difficulty you've encountered. It sounds like the charging contacts may just need to be cleaned. Please ensure the unit is not plugged in and clean the charging contacts on the unit and the charger with a cloth or cotton swab and distilled white vinegar. Once they’ve dried, please charge it for another 3-4 hours. If that does not fix the issue, please email us at [email protected] or call us at (800) 525-2774 and we would be happy to help.
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