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Questions & Answers

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Page Showing 281-300 of 839 questions
  • QuestionCan I use this with my I pad and I phone and windows 10

    Asked by Annp.

    • Answer Hello, Please be informed that the WD Easystore Portable Hard Drive is a plug 'n' play device designed and tested for Windows & macOS. It has connectivity with USB 3.0 devices as well as backward compatibility with USB 2.0 devices. We have not tested the drive with mobile devices, so we recommend you to move the data from phone to Drive using your computer. For more info about the drive, refer to the link: http://products.wdc.com/library/AAG/ENG/4078-705145.pdf -Need Help? Please see our "'Contact Us" page for information.

      Answered by Western Digital Team

  • QuestionWhy can’t I play my videos on my Chromebook after transferring to the hard drive, but the photos I can see?

    Asked by Shanda.

    • Answer Hello, Please be informed that the WD Easystore drive is a plug 'n' play device tested and designed for Windows and Mac computers. The easystore portable drive is both USB 3.0 ready and USB 2.0 compatible and comes with USB 3.0 Type-A​​​​​​​ Interface. For more information: http://products.wdc.com/library/AAG/ENG/4078-705145.pdf -Need Help? Please see our "'Contact Us" page for information.

      Answered by Western Digital Team

  • Questionwill it work directly to a go pro?

    Asked by boomer.

    • Answer Hello,Please be informed that the WD Easystore Drive is a plug 'n' play device tested and designed for Windows and Mac computers. The drive ships along with a USB 3.0 cable​​​​​​​ and uses USB 3.0 Type-A interface. We recommend you to please contact your host device vendor support to check whether the drive will support. For more info on the drive, refer to the link: http://products.wdc.com/library/AAG/ENG/4078-705145.pdf -Need Help? Please see our "'Contact Us" page for information.

      Answered by Western Digital Team

  • QuestionCan I use this hard drive to transfer files from one mac to another mac?

    Asked by Anonymous.

    • Answer I did this with two windows laptops. Should work for Mac too.

      Answered by Korwillow

  • QuestionIs this backward compatible with USB 2.0

    Asked by Anonymous.

    • Answer Yes. Did a data transfer from my old labtop 2.0 usb to new labtop 3.0 usb. Worked great.

      Answered by Korwillow

  • QuestionWould this work for storing games on my laptop? It’s a republic of gamers laptop and with games being over 128gigs it runs out fast . So I was wondering if I could store my games from steam to this hardrive .

    Asked by Southpoleelf117.

    • Answer Yes however your Tata transfer rate is potentially slower than sata direct to motherboard.

      Answered by Korwillow

  • QuestionCan you install games and do updates on it like on pc

    Asked by Hello.

    • Answer Hi, Please be informed that the WD Easystore drive is a plug 'n' play device tested and designed for Windows and Mac computers. The drive is both USB 3.0 ready and USB 2.0 compatible. It comes with USB 3.0 Type-A cable. Moreover, you can store games on the drive​​​​​​​. In order to know more about the drive refer to the link: http://products.wdc.com/library/AAG/ENG/4078-705145.pdf -Need Help? Please see our "'Contact Us" page for information.

      Answered by Western Digital Team

  • QuestionWhat attachment is needed for this external hard drive and a Samsung S7 plus tablet?

    Asked by Wrtrchk.

    • Answer Hello,Please be informed that the WD Easystore Drive is a plug 'n' play device tested and designed for Windows and Mac computers. The drive ships along with a USB 3.0 cable​​​​​​​ and uses USB 3.0 Type-A interface. We recommend you to please contact your host device vendor support to check whether the drive will support. For more info on the drive, refer to the link: http://products.wdc.com/library/AAG/ENG/4078-705145.pdf -Need Help? Please see our "'Contact Us" page for information.

      Answered by Western Digital Team

  • QuestionDo i need anything to run this hard drive properly? Because when i play fallout 4 on the hard drive. The game crashs on me when i play it.

    Asked by Bryce.

    • Answer Technically you shouldnt be able to play games from this drive. It definitely has storage abilities for games. But it isnt the right type of drive for playing games on your console

      Answered by CarlosB

  • QuestionWill this drive work with a Mediasonic digital TV recorder?

    Asked by Virgo.

    • Answer Hello,Please be informed that the WD Easystore Drive is a plug 'n' play device tested and designed for Windows and Mac computers. The drive ships along with a USB 3.0 cable​​​​​​​ and uses USB 3.0 Type-A interface. We recommend you to please contact your host device vendor support to check whether the drive will support. For more info on the drive, refer to the link: http://products.wdc.com/library/AAG/ENG/4078-705145.pdf -Need Help? Please see our "'Contact Us" page for information.

      Answered by Western Digital Team

  • Questionwill this work blink security camera

    Asked by Anonymous.

    • Answer Hello,Please be informed that the WD Easystore Drive is a plug 'n' play device tested and designed for Windows and Mac computers. The drive ships along with a USB 3.0 cable​​​​​​​ and uses USB 3.0 Type-A interface. We recommend you to please contact your host device vendor support to check whether the drive will support. For more info on the drive, refer to the link: http://products.wdc.com/library/AAG/ENG/4078-705145.pdf -Need Help? Please see our "'Contact Us" page for information.

      Answered by Western Digital Team

  • QuestionThere are 2 drives that show up on my Mac- easy store and western. Why do I have 2 ? Why not just one like most

    Asked by Mac.

    • Answer Hello,Please be informed that in order to assist you better, we request you to please get in touch with our customer service team and also please open a support ticket by mention your brief query with the error screenshot by following this given link :https://support-en.wd.com/app/ask .Need Help? Please see our "'Contact Us" page for information.

      Answered by Western Digital Team

  • QuestionCan I use this for my ps5 ?

    Asked by Jcjr81.

    • Answer Hello Jcjr81, Sony added support for external USB hard drives on the PS5 with their April 2021 update. However, due to PS5 restrictions, games can only be played off the console’s internal SSD. As such, external USB storage hard drives only function as a faster way to hot-swap games and data on or off the PS5’s internal storage. -Need Help? Please see our "'Contact Us" page for information.

      Answered by Western Digital Team

  • QuestionIs it compatible with PS5?

    Asked by Jt.

    • Answer Hello Jt, Sony added support for external USB hard drives on the PS5 with their April 2021 update. However, due to PS5 restrictions, games can only be played off the console’s internal SSD. As such, external USB storage hard drives only function as a faster way to hot-swap games and data on or off the PS5’s internal storage. -Need Help? Please see our "'Contact Us" page for information.

      Answered by Western Digital Team

  • Questionwill this work to transfer movies from a failing dish network hopper with front panel usb 2 port

    Asked by badhopper.

    • Answer Hello, Please be informed that the WD Easystore Drive is a plug 'n' play device tested and designed for Windows and Mac computers. The drive ships along with a USB 3.0 cable​​​​​​​ and uses USB 3.0 Type-A interface. We recommend you to please contact your host device vendor support to check whether the drive will support. For more info on the drive, refer to the link: http://products.wdc.com/library/AAG/ENG/4078-705145.pdf -Need Help? Please see our "'Contact Us" page for information.

      Answered by Western Digital Team

  • QuestionDoes this work with Microsoft surface laptops?

    Asked by Jane.

    • Answer Hello Jane,Please be informed that the WD Easystore drive is a plug 'n' play device tested and designed for Windows and Mac computers. The easystore portable drive is both USB 3.0 ready and USB 2.0 compatible and comes with USB 3.0 Type-A​​​​​​​ Interface. We recommend you to please contact your host device vendor support to check whether the drive will support. In order to know more about the drive refer to the link: http://products.wdc.com/library/AAG/ENG/4078-705145.pdf -Need Help? Please see our "'Contact Us" page for information.

      Answered by Western Digital Team

  • QuestionIs this compatible with ps5 running out of space

    Asked by Seabass.

    • Answer Hello Seabass, Sony added support for external USB hard drives on the PS5 with their April 2021 update. However, due to PS5 restrictions, games can only be played off the console’s internal SSD. As such, external USB storage hard drives only function as a faster way to hot-swap games and data on or off the PS5’s internal storage. -Need Help? Please see our "'Contact Us" page for information.

      Answered by Western Digital Team

  • QuestionWill this work to download programs from a Dish DVR/Hopper?

    Asked by Toniv2326.

    • Answer Got it, worked like a charm, now my sat receiver isn't crashing anymore, must have been overloading rcvrs internal memory.Always had good results with WD drives.

      Answered by oldman

  • QuestionIs this drive compatible with a play station 3

    Asked by Roger.

    • Answer Hello, Please be informed that the WD Easystore Drive is a plug 'n' play device tested and designed for Windows and Mac computers. The drive ships along with a USB 3.0 cable​​​​​​​ and uses USB 3.0 Type-A interface. We recommend you to please contact your host device vendor support to check whether the drive will support. For more info on the drive, refer to the link: http://products.wdc.com/library/AAG/ENG/4078-705145.pdf -Need Help? Please see our "'Contact Us" page for information.

      Answered by Western Digital Team

  • QuestionCan I transfer photos from iphone directly to external storage without the need of a computer?

    Asked by Wendell.

    • Answer Partly I use a device called Qubii Pro and their related phone app While charging do an Auto backup to a Micro mini chip, which fits a standard SD card Then drop all to the external storage device

      Answered by BrucejY