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Questions & Answers

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Page Showing 301-320 of 839 questions
  • QuestionIs this compatible with MacBook Pro?

    Asked by Emma.

    • Answer Hello Emma, Please be informed that the WD Easystore Portable Hard Drive is a plug 'n' play device tested and designed for Windows and Mac computers for seamless operation. Moreover, the drive comes formatted NTFS for Windows 10 and 8.1 and compatibility may vary depending on user’s hardware configuration and operating system. However, in order to use the drive for macOS you can reformat the drive with macOS supported HFS+J file system by using this link: https://support-en.wd.com/app/answers/detail/a_id/3879 . Critical: The instructions in the article above are designed to help repartition and format a hard drive. This process is Data Destructive and cannot be undone. Once the process begins, ALL THE DATA ON THE DRIVE WILL BE LOST! -Need Help? Please see our "'Contact Us" page for information. -Need Help? Please see our "'Contact Us" page for information.

      Answered by Western Digital Team

  • QuestionDoes this come with USB-C cable

    Asked by Mark.

    • Answer Hello Mark,Please be informed that the WD Easystore Portable Hard Drive is a plug 'n' play device and has connectivity with USB 3.0 devices as well as backward compatibility with USB 2.0 devices. The drive comes with USB 3.0 Type-A​​​​​​​ Interface.You need to buy a Type-A​​​​​​​ To Type -C Converter or cable.For more info about the drive, refer to the link: http://products.wdc.com/library/AAG/ENG/4078-705145.pdf -Need Help? Please see our "'Contact Us" page for information.

      Answered by Western Digital Team

  • QuestionIs this compatible with Windows 10?

    Asked by JoanneG.

    • Answer Hello Jojo, Please be informed that the WD Easystore Portable Hard Drive is a plug 'n' play device and has connectivity with USB 3.0 devices as well as backward compatibility with USB 2.0 devices. The drive is designed and test for Windows and Mac computers. For more info about the drive, refer to the link: http://products.wdc.com/library/AAG/ENG/4078-705145.pdf -Need Help? Please see our "'Contact Us" page for information.

      Answered by Western Digital Team

  • QuestionI have a HP with 256 SSD will this work with this 2TB 3.0 portable hard drive

    Asked by Oldschool1.

    • Answer Hello Oldschool1,Please be informed that the WD Easystore Drive is a plug 'n' play device tested and designed for Windows and Mac computers. These drive are for Windows and Mac to be used as external storage only.The drive ships along with a USB 3.0 cable​​​​​​​ and uses USB 3.0 Type-A interface.Please also check with your PC/Laptop vendor whether drive will fit and support the host device.For more info on the drive, refer to the link: http://products.wdc.com/library/AAG/ENG/4078-705145.pdf -Need Help? Please see our "'Contact Us" page for information.

      Answered by Western Digital Team

  • QuestionHow do I set up the wd easystore 2TB? It’s asking if I want it to make changes on my device It also says it cannot be uninstalled

    Asked by KK.

    • Answer If hooking up to PS4 you have option to use as external storage or if set up for storage for pa4 it won’t work work with any other device or console

      Answered by GameRivew

  • QuestionDoes this extended storage drive come with the adapter to plug it in, Just wondering if I would have to buy a separate cord to use it. Or if it comes with one

    Asked by Kamren.

    • Answer Yes it comes with a cord that plugs into your USB port.

      Answered by MizzC

  • QuestionIs this compatible with Cromebook?

    Asked by Naina.

    • Answer Hello Naina, Please be informed that the WD Easystore Portable Hard Drive is a plug 'n' play device and has connectivity with USB 3.0 devices as well as backward compatibility with USB 2.0 devices. The drive is designed and test for Windows and Mac computers. However, the drive will work with chrome book also. For more info about the drive, refer to the link: http://products.wdc.com/library/AAG/ENG/4078-705145.pdf -Need Help? Please see our "'Contact Us" page for information.

      Answered by Western Digital Team

  • QuestionWill this work on an older PC using Windows Vista?

    Asked by Dexter.

    • Answer Hello ,Please be informed that Western Digital drives are not tested with the vendor end of life operating systems and are optimized for more recent versions of OS. -Need Help? Please see our "'Contact Us" page for information.

      Answered by Western Digital Team

  • QuestionIs this hard drive compatible with the iPad Pro and iPhone?

    Asked by Anonymous.

    • Answer Hello,Please be informed that the WD Easystore Portable Hard Drive is a plug 'n' play device and has connectivity with USB 3.0 devices as well as backward compatibility with USB 2.0 devices. The drive comes with USB 3.0 Type-A​​​​​​​ Interface. We have not tested the drive on mobile devices. We recommend to use computer to backup the phone to the drive. For more info about the drive, refer to the link: http://products.wdc.com/library/AAG/ENG/4078-705145.pdf -Need Help? Please see our "'Contact Us" page for information.

      Answered by Western Digital Team

  • QuestionDoes it work with ps5?

    Asked by Johnny.

    • Answer Hello Johnny, Sony added support for external USB hard drives on the PS5 with their April 2021 update. However, due to PS5 restrictions, games can only be played off the console’s internal SSD. As such, external USB storage hard drives only function as a faster way to hot-swap games and data on or off the PS5’s internal storage. -Need Help? Please see our "'Contact Us" page for information

      Answered by Western Digital Team

  • QuestionWhat's the difference between Easystore and Elements?

    Asked by bestbuycustomer15yearsago.

    • Answer Hello bestbuycustomer15yearsago, Thanks for showing your interest in WD Products. Please refer to the link given below to know more about the drive. http://products.wdc.com/library/AAG/ENG/4178-705765.pdf and http://products.wdc.com/library/AAG/ENG/4078-705145.pdf Need Help? Please see our "'Contact Us" page for information.

      Answered by Western Digital Team

  • Questionwould this be good to keep my games and files on a hp pavilion gaming desktop would this work for storage instead of installing a internal ssd?

    Asked by BradynD.

    • Answer Hello bradyn, Please be informed that the WD Easystore Drive is a plug 'n' play device tested and designed for Windows and Mac computers. The drive ships along with a USB 3.0 cable​​​​​​​ and uses USB 3.0 Type-A interface. We recommend you to please contact your host device vendor support to check whether the drive will support. For more info on the drive, refer to the link: http://products.wdc.com/library/AAG/ENG/4078-705145.pdf -Need Help? Please see our "'Contact Us" page for information.

      Answered by Western Digital Team

  • QuestionHow would I go about making this compatible with Linux?

    Asked by bestbuycustomer15yearsago.

    • Answer Hello,Please be informed that the WD Easystore drive is a plug 'n' play external portable drive tested and designed only for Windows and Mac computers. Compatibility may vary depending on the user’s hardware configuration and operating system. To know more about the drive please refer to the link: http://products.wdc.com/library/UM/ENG/4779-705168.pdf -Need Help? Please see our "'Contact Us" page for information.

      Answered by Western Digital Team

  • QuestionCan I connect my Samsung cellphone directly to this? To back up photos and music?

    Asked by PhoneGuy.

    • Answer Hi, Please be informed that the WD Easystore Portable Hard Drive is a plug 'n' play device and has connectivity with USB 3.0 devices as well as backward compatibility with USB 2.0 devices. The drive comes with USB 3.0 Type-A​​​​​​​ Interface. We have not tested the drive on mobile devices. We recommend to use computer to backup the phone to the drive. For more info about the drive, refer to the link: http://products.wdc.com/library/AAG/ENG/4078-705145.pdf -Need Help? Please see our "'Contact Us" page for information.

      Answered by Western Digital Team

  • QuestionIs this hard drive compatible with a channel master dvr+ Unit as an external hard drive?

    Asked by Anonymous.

    • Answer Hi, Please be informed that the WD Easystore Drive is a plug 'n' play device tested and designed for Windows and Mac computers. The drive comes with a USB 3.0 cable​​​​​​​ and uses USB 3.0 Type-A interface. We recommend you to please contact your host device vendor support to check whether the drive will support. For more info on the drive, refer to the link: http://products.wdc.com/library/AAG/ENG/4078-705145.pdf -Need Help? Please see our "'Contact Us" page for information.

      Answered by Western Digital Team

  • QuestionDoes it have a built in SD card reader? i need to download my videos from go pro hero 9 thanks

    Asked by pilarin.

    • Answer No it does not have a SD card reader, that is not what it's purposed for, but you can copy your files from your SD Card to the External Drive. It is very reliable.

      Answered by Garrett

  • QuestionWill this store over the air tv with HD Home run Flex 4 K ?

    Asked by Donald.

    • Answer Hi Donald, Please be informed that the WD Easystore Drive is a plug 'n' play device tested and designed for Windows and Mac computers. The drive ships along with a USB 3.0 cable​​​​​​​ and uses USB 3.0 Type-A interface. We recommend you to please contact your host device vendor support to check whether the drive will support. For more info on the drive, refer to the link: http://products.wdc.com/library/AAG/ENG/4078-705145.pdf -Need Help? Please see our "'Contact Us" page for information.

      Answered by Western Digital Team

  • QuestionWhat other Easystore products are compatible with Apple MacBook Air that does not have a USB port?

    Asked by Tom.

    • Answer Hi Tom, We recommend you to please visit our online store and check out the products offering USB Type C connector cables or Thunderbolt. You can also contact our Online Store Support for more information at https://shop.westerndigital.com/. -Need Help? Please see our "'Contact Us" page for information.

      Answered by Western Digital Team

  • QuestionDoes it work on Xbox series s

    Asked by Anonymous.

    • Answer Hi, Please be informed that the WD Easystore Drive is a plug 'n' play device tested and designed for Windows and Mac computers for seamless operation. The drive ships along with a USB 3.0 cable​​​​​​​ and uses USB 3.0 Type-A interface. We recommend you to please contact your host device vendor support to check whether the drive will support. For more info on the drive, refer to the link: http://products.wdc.com/library/AAG/ENG/4078-705145.pdf -Need Help? Please see our "'Contact Us" page for information.

      Answered by Western Digital Team

  • QuestionIs this compatible with an android box?

    Asked by Bite.

    • Answer Hi Bite, Please be informed that the WD Easystore Drive is a plug 'n' play device tested and designed for Windows and Mac computers for seamless operation. We recommend you to please contact your host device vendor support to check whether the drive will support. For more info on the drive, refer to the link: http://products.wdc.com/library/AAG/ENG/4078-705145.pdf -Need Help? Please see our "'Contact Us" page for information.

      Answered by Western Digital Team