Main Content

Questions & Answers

Page Showing 321-340 of 835 questions
  • QuestionI this external hard drive in NTFS format?

    Asked by jack.

    • Answer Hi jack, Please be informed that the WD Easystore Portable Hard Drive is a plug 'n' play device tested and designed for Windows and Mac computers for seamless operation. Moreover, the drive comes formatted NTFS for Windows 10 and 8.1 and compatibility may vary depending on user’s hardware configuration and operating system. Reformatting required for macOS. For more info about the drive, refer to the link: http://products.wdc.com/library/AAG/ENG/4078-705145.pdf -Need Help? Please see our "'Contact Us" page for information.

      Answered by Western Digital Team

  • Questioncan i use a micro usb to usb C to plug this into my laptop

    Asked by jae.

    • Answer Hi jae, Please be informed that the WD Easystore Portable Hard Drive is a plug 'n' play device and has connectivity with USB 3.0 devices as well as backward compatibility with USB 2.0 devices. The drive comes with USB 3.0 Type-A​​​​​​​ Interface. For more info about the drive, refer to the link: http://products.wdc.com/library/AAG/ENG/4078-705145.pdf -Need Help? Please see our "'Contact Us" page for information.

      Answered by Western Digital Team

  • QuestionDoes this work on windows 7?

    Asked by Forest.

    • Answer Hi Forest, Please be informed that Western Digital drives are not tested with the vendor end of life operating systems and are optimized for more recent versions of OS. -Need Help? Please see our "'Contact Us" page for information.

      Answered by Western Digital Team

  • QuestionAre you able to connect to a smart tv with HDMI port?

    Asked by Anonymous.

    • Answer Hi, Please be informed that the WD Easystore Portable Hard Drive​​​​​​​ is a plug 'n' play device tested and designed for Windows and Mac computers for seamless operation. We recommend you to please check with your host device vendor for more compatibility info. For more info about the drive, refer to the link: http://products.wdc.com/library/AAG/ENG/4078-705145.pdf -Need Help? Please see our "'Contact Us" page for information.

      Answered by Western Digital Team

  • QuestionIs this compatible with Apple and Mac/PC?

    Asked by Anonymous.

    • Answer I have not tried it on a MAC but it is simply an external hard drive that saves files, so it should work.

      Answered by JimmieLG

  • QuestionCan I store MP4 video files on this device, and will the videos play when selected from this device?

    Asked by Doug4Cards.

    • Answer can I put apps from my phone on here so it doesn't take up space on my phone.

      Answered by young

  • Questionis this an ssd?

    Asked by Lori.

    • Answer Hi Lori, Please be informed that the WD Easystore drive is a plug 'n' play External Hard Disk Drive. The drive ships with a USB 3.0 cable​​​​​​​ and uses USB 3.0 Type-A interface. This drive is not a SSD. To know more about the drive please refer to the link for user manual: http://products.wdc.com/library/UM/ENG/4779-705168.pdf -Need Help? Please see our "'Contact Us" page for information.

      Answered by Western Digital Team

  • QuestionDoes this work with iPad Pro? When I ask the question, I’m lead to this very drive. But I just simply need to know if I can store and transfer files, photos, and Videos to and from iPad to iPad, to and from iPhone.

    Asked by 4757.

    • Answer Hi Gail, Please be informed that the WD Easystore drive is a plug 'n' play device tested and designed for Windows and Mac computers. The drive is both USB 3.0 ready and USB 2.0 compatible. It comes with USB 3.0 Type-A cable. You can move the data from phone to drive using your computer. Refer to the link to know more about the drive: http://products.wdc.com/library/AAG/ENG/4078-705145.pdf -Need Help? Please see our "'Contact Us" page for information

      Answered by Western Digital Team

  • QuestionI just bought a brand new lap top with usb 3.0. why is this maxing out at 100mbps?

    Asked by Alex.

    • Answer Hi Alex, Please be informed that in order to assist you better it would be helpful to have a bit more information. We request you to please get in touch with our customer service team. This way we can ask you some questions to discuss in detail to provide the best possible answer. -Need Help? Please see our "'Contact Us" page for information.

      Answered by Western Digital Team

  • QuestionWill this work with a windows 7 pc.

    Asked by bobd3434.

    • Answer Hi bobd3434​​​​​​​, Please be informed that Western Digital drives are not tested with the vendor end of life operating systems and are optimized for more recent versions of OS. Moreover, you can visit the link for more information on the drive: https://support-en.wd.com/app/products/product-detail/p/266 -Need Help? Please see our "'Contact Us" page for information.

      Answered by Western Digital Team

  • QuestionWill this Work for my XBOX X System ? Or should I purchase the Seagate One ?

    Asked by Bluetooth.

    • Answer Hi KingWayne, Please be informed that the WD Easystore Drive is a plug 'n' play device tested and designed for Windows and Mac computers for seamless operation. We recommend you to please contact your host device vendor support. For more info on the drive, refer to the link: http://products.wdc.com/library/AAG/ENG/4078-705145.pdf -Need Help? Please see our "'Contact Us" page for information.

      Answered by Western Digital Team

  • QuestionIs the formatting a one time process or do I have to reformat Everytime I go back and forth with PC and PS4?

    Asked by Anonymous.

    • Answer Hi, Please be informed that the WD Easystore external portable drive comes preformatted in NTFS for Windows OS, However, in order to use the drive with PS4, the drive needs to be reformatted to the supported file format. -Need Help? Please see our "'Contact Us" page for information.

      Answered by Western Digital Team

  • QuestionWill this work with PS5?

    Asked by JIMMY.

    • Answer Yes. Quick formatting required; option pops up in “Devices”

      Answered by ahmaweed

  • QuestionCan you transfer picts and videos from Samsung galaxy S20 ultra phones with USB-C ?

    Asked by Ron.

    • Answer Hi Ron​​​​​​​, Please be informed that the WD Easystore Drive is a plug 'n' play device tested and designed for Windows and Mac computers for seamless operation. We recommend you to please contact your host device vendor support. For more info on the drive, refer to the link: http://products.wdc.com/library/AAG/ENG/4078-705145.pdf -Need Help? Please see our "'Contact Us" page for information.

      Answered by Western Digital Team

  • QuestionIs this available in different colors without jacking the price up considerably?

    Asked by Options.

    • Answer Only found it in black. In the past, I’ve used customs skins. I’ve Also covered up the ports and spray painted

      Answered by ahmaweed

  • QuestionWhile recording will this be compatible with an elgato HD60 to store videos?

    Asked by Mike.

    • Answer Hi Mike, Please be informed that the WD Easystore Drive is a plug 'n' play device tested and designed for Windows and Mac computers for seamless operation. We recommend you to please contact your host device vendor to check whether the drive will fir and support. For more info on the drive, refer to the link: http://products.wdc.com/library/AAG/ENG/4078-705145.pdf -Need Help? Please see our "'Contact Us" page for information.

      Answered by Western Digital Team

  • QuestionIs this compatible with the New Xbox Series X console?

    Asked by Matt.

    • Answer Hi Matt, Please be informed that the WD Easystore Drive is a plug 'n' play device tested and designed for Windows and Mac computers for seamless operation. We recommend you to please contact your host devoice vendor support. For more info on the drive, refer to the link: http://products.wdc.com/library/AAG/ENG/4078-705145.pdf -Need Help? Please see our "'Contact Us" page for information.

      Answered by Western Digital Team

  • QuestionHow is it with music

    Asked by Alex.

    • Answer I have not had any issues with the music I put on the device (though I certainly have not listened to everything I put onto it). I found using this extremely easy - I would recommend it.

      Answered by Mike

  • QuestionHow long can I leave this unpowered? Can I use it for off line storage and back up?

    Asked by roserah.

    • Answer Hi roserah, Please be informed that the WD Easystore drive is a plug 'n' play device and can be used anytime you plug it into your computer/laptop. Moreover Easystore Portable storage comes equipped with WD Backup software. Simply download WD Backup software, plug in your drive and set your hourly, daily or monthly schedule. Time Machine compatibility with Mac. Please refer to the link to know more about the drive: http://products.wdc.com/library/AAG/ENG/4078-705145.pdf -Need Help? Please see our "'Contact Us" page for information

      Answered by Western Digital Team

  • QuestionCan I use this device to transfer items off my Dish DVR model receiver VIP722K?

    Asked by Jbird.

    • Answer Hi Jbird​​​​​​​, Please be informed that the WD Easystore Portable drive is a plug 'n' play device tested and designed for Windows and Mac computers for seamless operation. Please check with the host device vendor whether the drive will fit and support the device. Please refer to the link to know more about the drive: http://products.wdc.com/library/AAG/ENG/4078-705145.pdf -Need Help? Please see our "'Contact Us" page for information

      Answered by Western Digital Team