“I have windows 10. I plugged in the hard drive in several different ports however, the computer does not recognize the device is plugged in. Please advise.”

1-2 of 2 Answers

• Hello, As you have mentioned that you have already tried different ports and devices. We would recommend you to try spare usb cable to check the drive. If the issue persist then we suggest you to create a RMA, Please find the link below to create a RMA: https://support-en.wd.com/app/answers/detail/a_id/10336 -Need Help? Please see our "'Contact Us" page for information.

  Answered by Western Digital Team 3 years ago

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• Check your drive

  Answered by Phil 3 years ago

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