I purchased an 3.0 sub 2TB WD and it's not working correctly on my HP desktop nor my HP laptop....the computer system states it's working properly but I can't get it to open so I load files...it freezes up my laptop and doesn't do anything on desktop. null

Question

Projector · Accepted Answer

Check permissions. If there are no files on it, reformat the drive. The files you are trying to save may be larger than are allowed on the drive so pick another format. Is it formatted for PC or Mac? I have Total Tech Support through Geeksquad so they can fix problems for me.

Answered by Projector 4 years ago

Verified Purchase

Western Digital Team · Answer

Hi Rob, This issue can be better addressed over the call. This way we can provide you best customer support. Need Help? Please contact us at: Phone: (https://t.co/4tEu1E0hVa) Email: (https://t.co/5bQq1l63Dn)

Answered by Western Digital Team 5 years ago

“I purchased an 3.0 sub 2TB WD and it's not working correctly on my HP desktop nor my HP laptop....the computer system states it's working properly but I can't get it to open so I load files...it freezes up my laptop and doesn't do anything on desktop.”

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