Questions & Answers

Q: QuestionWhat is the storage capacity of this hard drive?

• A:Answer This hard drive has a storage capacity of 1TB.

Q: QuestionHow is this hard drive powered?

• A:Answer This hard drive is powered by the USB port.

Q: QuestionDoes this hard drive come with any software?

• A:Answer Yes, it includes WD Discovery software, and a 1-year subscription to WD2Go cloud storage and FILERECOVERY software.

Q: QuestionWhat kind of interface does this hard drive use?

• A:Answer It uses a USB 3.0 interface and is also backward compatible with USB 2.0.

Q: QuestionWhat is the duration of the free WD2Go cloud storage offer?

• A:Answer You get one year free of 500GB cloud storage.

Q: QuestionIs this exFat? Compatible with both Mac and PC?

Asked 6 years ago by Katie.

• A:Answer Yes. I use it at home (where I'm running Windows) and also at school where we use the Mac OS. Has worked well on both computers.

  Answered 6 years ago by MikaeelVerified Purchase

  Helpful (9)Unhelpful (0)ReportAnswer this questionShow more answers (5)

Q: QuestionWill this work on a Macbook Air?

Asked 5 years ago by Kmill.

• A:Answer It should work anywhere. I have one connected to my Linux box. Works with no problems.

  Answered 5 years ago by JohnGVerified Purchase

  Helpful (13)Unhelpful (6)ReportAnswer this questionShow more answers (1)

Q: QuestionCan the passport support for xbox one? To install more games onto it?

Asked 6 years ago by ShaggyD.

• A:Answer I see other answers already on the Best Buy website that this device can be added. You go into the storage option to add it.

  Answered 6 years ago by ColumbiaMOVerified Purchase

  Helpful (9)Unhelpful (1)ReportAnswer this questionShow more answers (2)

Q: QuestionWhat is the write speed?

Asked 5 years ago by Ree.

• A:Answer I did a benchmark at one point, and if I recall, write speeds were somewhere between 50 and 100 Megabytes per second. I believe whenever I transfer files to it, the highest it gets for easy to transfer files is 46, though.

  Answered 5 years ago by MrManiac3

  Helpful (2)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionCan I use this as a databank for my ps4 slim to okay games

Asked 5 years ago by Anonymous.

• A:Answer Yes. I bought this for my son for the same reason.

  Answered 5 years ago by AlexlikesBestBuyVerified Purchase

  Helpful (3)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionHow is this device powered?

Asked 4 years ago by Ironwill.

• A:Answer Hi Ironwill, Please be informed that the WD My Passport drive is a plug-and-play device tested and designed for Windows and macOS. It comes with a USB 3.0 cable for external use only and get the power using your computer's USB port. To know more about the drive please refer to the link: http://products.wdc.com/library/AAG/ENG/4078-705155.pdf -Need Help? Please see our "'Contact Us" page for information.

  Answered 4 years ago by Western Digital Team

  Helpful (2)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionIs this compatible with PS5?

Asked 4 years ago by aretana1508.

• A:Answer Hi aretana1508, Sony added support for external USB hard drives on the PS5 with their April 2021 update. However, due to PS5 restrictions, games can only be played off the console’s internal SSD. As such, external USB storage hard drives only function as a faster way to hot-swap games and data on or off the PS5’s internal storage. -Need Help? Please see our "'Contact Us" page for information

  Answered 4 years ago by Western Digital Team

  Helpful (2)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionCan I down load to this drive from a smart phone?

Asked 5 years ago by Zippy.

• A:Answer You could connect your iPhone and the external drive to a computer and use the computer OS to move files from you phone to the drive. My daughter did this with her phone.

  Answered 5 years ago by kps1Verified Purchase

  Helpful (2)Unhelpful (0)ReportAnswer this questionShow more answers (3)

Q: QuestionIs this compatible with OS 7? It only list OS 8 & 10

Asked 5 years ago by Youngster.

• A:Answer Compatible to all

  Answered 5 years ago by GsBBuy

  Helpful (2)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionDo any of the external hard drives have a cloud based feature? I need to be able to access them when not at home. What would be the best and economical available if not? TY

Asked 1 year ago by Info.

• A:Answer Hello, Please be informed that My Passport is a plug and play device and it does not support cloud access. However, you can check out our My Cloud OS5 Network Attached Storage devices, you could access it both locally and remotely. Please refer to the following link: https://support-eu.wd.com/app/answers/detailweb/a_id/29230/ If you have any specific concerns or need more clarification, please feel free to contact us by opening a ticket directly at (https://support-en.wd.com/app/askweb).

  Answered 1 year ago by Western Digital Team

  Helpful (1)Unhelpful (0)ReportAnswer this question

Q: Questionwill this work with linux os

Asked 3 years ago by rcvash.

• A:Answer Hi rcvash, Please be informed that the WD My Passport drive is a plug 'n' play device tested and designed for Windows and Mac computers. We recommend you to refer below link in order to know more about the drive: http://products.wdc.com/library/AAG/ENG/4078-705155.pdf -Need Help? Please see our "'Contact Us" page for information.

  Answered 3 years ago by Western Digital Team

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionCan you store files on this from a Mac and access them from a PC?

Asked 5 years ago by MacPC.

• A:Answer Yes absolutely

  Answered 5 years ago by kc12Verified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionCan I run Minecraft off of this drive?

Asked 5 years ago by Feli.

• A:Answer You can, but don't expect it to be quick. A few things would be slow; loading up the game, loading individual worlds, and loading chunks. I don't think it's a difference to fuss over, as a lot of laptops use slow hard drives, and current gen (as of September 2020) consoles are equipped from the factory with similarly slow hard drives. I have both Minecraft Windows 10 Edition and Java Edition installed on an internal solid state drive, and things load a little quicker than my old 7200rpm hard drive, especially data intense chunks in Java Edition that would previously freeze the game for a moment on the hard drive. But yes, you can.

  Answered 5 years ago by MrManiac3

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionDo I need a cable?

Asked 3 months ago by HOPP.

• A:Answer Hello, Thank you for contacting us. Please be informed that the WD My Passport Portable Hard Drive is a plug 'n' play device and the drive comes with Portable hard drive, SuperSpeed USB-A cable (5Gbps) and Quick install guide in the box. You just plug it into your computer or device and it's ready to use.

  Answered 3 months ago by Western Digital Team

  Helpful (0)Unhelpful (0)ReportAnswer this question