Questions & Answers

Q: Questiondoes the My Passport 1TB External USB 3.0 Portable Hard Drive come in any color(s) besides black. I have 4 that look almost identical in black and I want something to distinguish a new 1-2 from the others.(1tb per project)

Asked 6 years ago by sh1102.

This question was asked about the related product: WD - My Passport 2TB External USB 3.0 Portable Hard Drive - Red

• A:Answer Several colors available

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  Answered 6 years ago by MovieWatcher

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Q: Questionhow do you format this portable hard drive for Chromebook. it states it is compatible with Chromebook but when plug it, a window opens stating it is not compatible...

Asked 4 years ago by Anonymous.

• A:Answer suggest a google or chrome search for how to format it

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  Answered 3 years ago by Illini33Verified Purchase

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Q: QuestionAccording to all of the info on this product, it should work with a MacBook Pro, but there is no USB cable port in the new Macs, so I can't plug it in. What adapter do I need? Very frustrating.

Asked 5 years ago by KBJas.

This question was asked about the related product: WD - My Passport 2TB External USB 3.0 Portable Hard Drive - Red

• A:Answer Hi KBJas, Thanks for showing your interest in WD My Passport drive. In order to know the adapter compatibility please contact to apple support. Need Help? Please see our "'Contact Us" page for information.

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  Answered 5 years ago by Western Digital Team

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Q: QuestionIs this a usb 3.0 A or USB 3.0 C hard drive? My macbook is from 2015 and requires usb 3.0 A. Thanks!

Asked 5 years ago by Macbook.

• A:Answer Hi Macbook, This drive comes with interface USB 3.2 Gen 1 (Superspeed USB) USB 3.0 USB 2.0 You can refer to the link mentioned below to know the Interface and more feature of WD My Passport drive. https://documents.westerndigital.com/content/dam/doc-library/en_us/assets/public/wd/product/external-storage/my_passport/my-passport-new/product-overview-wd-my-passport.pdf Need Help? Please see our "'Contact Us" page for information

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  Answered 5 years ago by Western Digital Team

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Q: QuestionAm I able to download video files larger than 4gigs at a time?

Asked 5 years ago by Bob.

• A:Answer This harddrive is only 2TBs.

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  Answered 5 years ago by RetroKingVerified Purchase

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Q: QuestionWhat rpm does this hard disk have? Don't see it mentioned in the specs.

Asked 4 years ago by Raody.

• A:Answer on the highway, it goes fast

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  Answered 4 years ago by MartyVerified Purchase

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Q: QuestionWhat are the READ/WRITE speeds? I am looking for a fast external drive and apparently there are no external ssd’s so I would love to know the speeds of this one.

Asked 6 years ago by Unknown4926.

• A:Answer No external SSD's?? Best Buy has at least 40 starting at $60 by Samsung and WD depending on what size you want/need.

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  Answered 6 years ago by DennisT

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Q: QuestionHOW TO LOAD MY PASSPORT DATA TO A NEW COMPUTER

Asked 5 years ago by Anonymous.

• A:Answer Please help me to load my passport data to a new computer

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  Answered 2 years ago by Violet

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Q: QuestionDoes it run on 7200 rpm or 5400 rpm speed?

Asked 5 years ago by Greg.

• A:Answer Both

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  Answered 5 years ago by Astro

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