“I have a Windows 10 64bit pc, with both USB 3.0 and 2.0. It will not recognize this 5TB drive. Any help would be appreciated.”

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• Have you look into your systems device manager, and assigned a drive letter. This has solved my problem in the past.

  Answered by JCanns 3 years ago

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• Hello MikeSt,We would recommend you to perform a health test on the drive .Please follow the link to test the drive:https://downloads.wdc.com/wdapp/WDDriveUtilitiesSetup_for_web_2.0.0.76.zip .If you see any inconclusive results, please replace your drive if it is in warranty. Please refer the mentioned link for RMA:https://support-en.wd.com/app/answers/detail/a_id/10336/kw/rma. We request you to please get in touch with our customer service team to elaborate on the issue. This way we can ask you some questions to discuss in detail & to provide the best possible answer. Need Help? Please see our "'Contact Us" page for information.

  Answered by Western Digital Team 3 years ago

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