“when I connected the hard drive to my MAC it doesn't show”

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• Open the Disk Utility app on your Mac and re-format it to a Mac standard format.

  Answered by Steve 3 years ago

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• Hi,Please be informed that the WD My Passport drive is a plug 'n' play device tested and designed for Windows and Mac computers. It comes pre-formatted with in NTFS for windows. However, in order to use the drive for macOS you can reformat the drive with macOS supported HFS+J file system by using this link: https://support-en.wd.com/app/answers/detail/a_id/3879 -Need Help? Please see our "'Contact Us" page for information.

  Answered by Western Digital Team 3 years ago

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