“I dropped my Passport this morning. The case came apart. I put the pieces together and found I cannot access the files on it. This is a huge problem for me. Is my passport toast or is there someway to copy the files to a new passport? TIA”

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• Helllo, WD products are precision instruments and must be handled with care during unpacking and installation. Rough handling, shock, or vibration can damage the hard drives.If you want your data then get it recovered from the third party data recovery agencies.-Need Help? Please see our "'Contact Us" page for information

  Answered by Western Digital Team 4 years ago

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• Probably toast.

  Answered by CobraBoy 2 years ago

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• I have no idea. I'd take it to the Geek Squad for that one.

  Answered by NannaCj 4 years ago

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