A:AnswerHello Confused! Per the Use and Care Guide: Move the dial to the desired number of snowflakes from (1 least cold to 5 coldest). Thank you for your inquiry on our Whirlpool appliances.
A:AnswerHey MikefromRockIsland, we value your time and would like to look into the concerns with your Refrigerator. Please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.