“Why is water pooling at the top of the freezer door and running down the side of the door and freezing.”
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Hello, we are sorry to hear about your concern with your Refrigerator. Please feel free to view the link from some troubleshooting tips to assist with this. https://shorturl.at/F2AVZ If this does not resolve your concern, we would recommend contacting Whirlpool® at 800-253-1301. We are available M -F 8 am to 6 pm EST. They will be better able to assist you.
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