Questions & Answers

Q: QuestionI was on the website since 7:45AM refreshed at 8AM and nothing. Then again until 9AM and 10AM still nothing. Why was it that I never even got the chance to select it to put it in my cart when I had been on the website for so long. It’s very upsetting

Asked 5 years ago by annoyed226.

• A:Answer They actually didn't put it available to preorder until 1230. Then the website was acting funny. Around 230 I was able to get one.

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  Answered 5 years ago by Infantryman65

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Q: QuestionCan’t figure out how to pre order xbox x

Asked 5 years ago by Bjd1.

• A:Answer preorders are sold out

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  Answered 5 years ago by Mangaki86

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Q: QuestionIs there going to be a restock on pre orders right now ?

Asked 5 years ago by User42069.

• A:Answer No you can take your chances showing up early to the store. But honestly they only send like 5 extra systems so there will be lines wrapped around every parking lot and only 5 people will get one so you better camp out a couple days early

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  Answered 5 years ago by Shroommaster

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Q: QuestionI am very dissappointed in best buys handling of the xbox series x preorders. After the website failed to load at 1105 i got ready and went to my local best buy to preorder in store and they said i could order online only and new nothing...

Asked 5 years ago by Vaurapung.

• A:Answer I hear ya, I feel if I had chosen another store to go to I would have had a chance to get one. But since I wasted my time driving to the store just to be told to go online they're not doing in store pre orders just to get stuck refreshing a website for over an hr and a half in the parking lot to keep seeing coming soon and never getting a pre order or add to cart button was a load of bs. Wasting all that time waiting for the best buy site to actually even give me the option of preordering it. When I could have spent those first few moments refreshing a site that actually opened pre orders at 11am like they were supposed to. I basically got screwed by bestbuy not doing in store pre orders and not opening their pre orders online at 11 as scheduled. If I would've know that was gonna happen I would've went somewhere else or just straight online and saved myself the drive. They need to start doing half of the stock in store only and the other half for online ordering. That way scalpers dont buy everything in the first 2 mins. Why they didn't do in store pre orders at all is beyond me. Not a smart choice at all. Lots of ppl got screwed.

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  Answered 5 years ago by Bentoverbybestbuy

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Q: QuestionWhen will there be more pre-orders in stock.

Asked 5 years ago by GregC.

• A:Answer Due to record-breaking demand, Xbox Series X|S consoles may not currently be available. If you have not been able to pre-order, be sure to check back with Best Buy. We expect more consoles to be available November 10th.

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  Answered 5 years ago by MicrosoftOutreachTeam

  
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Q: QuestionIt didnt go up at 11 what happened?

Asked 5 years ago by Anonymous.

• A:Answer Due to record-breaking demand, Xbox Series X|S consoles may not currently be available. If you have not been able to pre-order, be sure to check back with Best Buy. We expect more consoles to be available November 10th.

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  Answered 5 years ago by MicrosoftOutreachTeam

  
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Q: QuestionHow can I preorder? The listing doesn't have a pre order option. I've been checking since the release time, 8AM PST.

Asked 5 years ago by AG.

• A:Answer Due to record-breaking demand, Xbox Series X|S consoles may not currently be available. If you have not been able to pre-order, be sure to check back with Best Buy. We expect more consoles to be available November 10th.

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  Answered 5 years ago by MicrosoftOutreachTeam

  
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Q: Questioncan you still get one or did they sell out

Asked 5 years ago by me3215.

• A:Answer Due to record-breaking demand, Xbox Series X|S consoles may not currently be available. If you have not been able to pre-order, be sure to check back with Best Buy. We expect more consoles to be available November 10th.

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  Answered 5 years ago by MicrosoftOutreachTeam

  
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Q: QuestionWhy when I had everything in the cart ready for payment options it wouldn't load? What was stopping me from finishing my order?

Asked 5 years ago by Adot24.

• A:Answer Due to record-breaking demand, Xbox Series X|S consoles may not currently be available. If you have not been able to pre-order, be sure to check back with Best Buy. We expect more consoles to be available November 10th.

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  Answered 5 years ago by MicrosoftOutreachTeam

  
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Q: Questionwhy can't I preorder the xbox here yet?

Asked 5 years ago by Jjjj.

• A:Answer Due to record-breaking demand, Xbox Series X|S consoles may not currently be available. If you have not been able to pre-order, be sure to check back with Best Buy. We expect more consoles to be available November 10th.

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  Answered 5 years ago by MicrosoftOutreachTeam

  
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Q: QuestionAre there any pre orders left ?? Will you be getting more if not ? And when would that happen ?

Asked 5 years ago by Me.

• A:Answer Due to record-breaking demand, Xbox Series X|S consoles may not currently be available. If you have not been able to pre-order, be sure to check back with Best Buy. We expect more consoles to be available November 10th.

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  Answered 5 years ago by MicrosoftOutreachTeam

  
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Q: QuestionHow is it that I had the pre order and was ready to pay but then starting getting a bunch of system issues messages and the the xbox series x was pulled from my cart?

Asked 5 years ago by Carlos.

• A:Answer Due to record-breaking demand, Xbox Series X|S consoles may not currently be available. If you have not been able to pre-order, be sure to check back with Best Buy. We expect more consoles to be available November 10th.

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  Answered 5 years ago by MicrosoftOutreachTeam

  
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Q: QuestionWhy does the pre order say “coming soon”. Is it sold out already?

Asked 5 years ago by Ever.

• A:Answer Due to record-breaking demand, Xbox Series X|S consoles may not currently be available. If you have not been able to pre-order, be sure to check back with Best Buy. We expect more consoles to be available November 10th.

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  Answered 5 years ago by MicrosoftOutreachTeam

  
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Q: Questionis the series x preorder over been on since 10:30 am est

Asked 5 years ago by Ralf.

• A:Answer Due to record-breaking demand, Xbox Series X|S consoles may not currently be available. If you have not been able to pre-order, be sure to check back with Best Buy. We expect more consoles to be available November 10th.

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  Answered 5 years ago by MicrosoftOutreachTeam

  
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Q: QuestionWhen will more preorders be available says coming soon? I know they sold out everywhere else. So I’m hoping I’ll be able to on here.

Asked 5 years ago by Tristian.

• A:Answer Due to record-breaking demand, Xbox Series X|S consoles may not currently be available. If you have not been able to pre-order, be sure to check back with Best Buy. We expect more consoles to be available November 10th.

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  Answered 5 years ago by MicrosoftOutreachTeam

  
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Q: QuestionWebsite wouldn't let me order, now sold out. Unreal. Will there be a second round if pre orders or consoles available at launch? This is unreal!

Asked 5 years ago by Rp.

• A:Answer Due to record-breaking demand, Xbox Series X|S consoles may not currently be available. If you have not been able to pre-order, be sure to check back with Best Buy. We expect more consoles to be available November 10th.

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  Answered 5 years ago by MicrosoftOutreachTeam

  
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Q: QuestionWasted two hours trying to preorder and had it in my cart for at least thirty minutes but the purchase could not be completed. Best Buy removed it from the cart, I'm not very happy with them to say the least.

Asked 5 years ago by Nickname.

• A:Answer Due to record-breaking demand, Xbox Series X|S consoles may not currently be available. If you have not been able to pre-order, be sure to check back with Best Buy. We expect more consoles to be available November 10th.

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  Answered 5 years ago by MicrosoftOutreachTeam

  
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Q: QuestionI tried to pre order the xbox series x and I’ve try to checkout to pay but I couldn’t do it why is happening

Asked 5 years ago by Javier.

Q: QuestionWhy has the series x only had the coming soon button since 10am? When is it coming?

Asked 5 years ago by RickyG.