Questions & Answers

Q: QuestionCan I order it on the day of release

Asked 5 years ago by Niceee.

• A:Answer We expect a limited supply of Xbox Series X/S to be available online at launch on November 10.

  Answered 5 years ago by MicrosoftOutreachTeam

  
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Q: QuestionWill shipping start on 12am Tuesday November 10th?

Asked 5 years ago by Jimster.

• A:Answer From Best Buy's preorder FAQ: "We do our best with every pre-order to ensure it’s delivered as close to release as possible by shipping it out at a level of service needed for it to get to you on release day. Depending on a number of factors, such as your proximity to one of our stores or distribution centers, pre-orders often ship out for different people at different times."

  Answered 5 years ago by MicrosoftOutreachTeam

  
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Q: QuestionWill you have some to purchase in store on releases date?

Asked 5 years ago by John.

• A:Answer We expect a limited supply of Xbox Series X/S to be available online at launch on November 10.

  Answered 5 years ago by MicrosoftOutreachTeam

  
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Q: QuestionIf I use the kinect to usb adapter, will the kinect and its games from the xbox one work with the series x?

Asked 5 years ago by Robert.

• A:Answer Thanks for asking! No, Kinect hardware and games are not compatible with Xbox Series X/S.

  Answered 5 years ago by MicrosoftOutreachTeam

  
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Q: QuestionWhat will be the black Friday deal for this console?

Asked 5 years ago by Techno.

• A:Answer Black Friday deals for Best Buy may be found here: https://www.bestbuy.com/site/black-friday/sale-ad

  Answered 5 years ago by MicrosoftOutreachTeam

  
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Q: QuestionIf i Buy it from México, what will happen with the warranty?

Asked 5 years ago by LeonardoC.

Q: Questionwill there be a sale on this for black friday or cyber monday

Asked 5 years ago by Jeez.

• A:Answer To preview Best Buy's Black Friday deals, please go here: https://www.bestbuy.com/site/black-friday/sale-ad

  Answered 5 years ago by MicrosoftOutreachTeam

  
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Q: QuestionWill the Xbox series x be available to purchase online on 11/10 or in store only?

Asked 5 years ago by Reptar92.

• A:Answer ONLINE ONLY - no start time given.

  Answered 5 years ago by GamerDad

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Q: QuestionWill Best Buy offer a trade in deal for the new consoles like Gamestop has done in the past, such as trading in your Xbox One X for $200 off the Series X?

Asked 5 years ago by AwakeTheSheep.

• A:Answer For information about Best Buy's Trade-in program, please go here: https://www.bestbuy.com/site/services/best-buy-trade-in/pcmcat133600050011.c?id=pcmcat133600050011

  Answered 5 years ago by MicrosoftOutreachTeam

  
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Q: QuestionIs there going to be a mind night release

Asked 5 years ago by Anonymous.

• A:Answer No there is not

  Answered 5 years ago by Gunit3366

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Q: QuestionIf they were sold out by 3:00 the day they come out, is it posible to put a consle on hold so when the next one ships i will get it??

Asked 5 years ago by Zachary.

Q: QuestionCan you use leasing to purchase?

Asked 5 years ago by Nat.

• A:Answer To purchase Xbox Series X in installments, you may be interested in the Xbox All Access program. For more information, go here: https://www.bestbuy.com/site/xbox-one/xbox-all-access/pcmcat1579299055180.c?id=pcmcat1579299055180

  Answered 5 years ago by MicrosoftOutreachTeam

  
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Q: QuestionWill best buy be opening early for this launch? Also will this be a online purchase with pickup in store only item?

Asked 5 years ago by Dave.

• A:Answer For questions about in-store availability and procedures, we recommend contacting your local Best Buy location directly.

  Answered 5 years ago by MicrosoftOutreachTeam

  
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Q: QuestionWill you be able to order a Xbox series x on November 10 release day ?

Asked 5 years ago by Rattlehead3013.

• A:Answer We expect a limited supply of Xbox Series X to be available at launch on November 10.

  Answered 5 years ago by MicrosoftOutreachTeam

  
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Q: QuestionSony announced all PS5’s will be sold online only not in stores on launch day. Will Xbox Series X be doing the same thing on launch day?

Asked 5 years ago by Spawny.

Q: Questioncan you use the external hard drive from the xbox one

Asked 5 years ago by Anonymous.

• A:Answer Thanks for asking! Yes, the external hard drive that works with your Xbox One will also work with Xbox Series X. Please note that games enhanced for Xbox Series X will not be playable from an external drive and must be installed on its SSD.

  Answered 5 years ago by MicrosoftOutreachTeam

  
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Q: QuestionWhen can I order xbox series x? I need it for an important gift! Thank you.

Asked 5 years ago by Mom.

• A:Answer Due to record-breaking demand, Xbox Series X|S consoles may not currently be available. If you have not been able to pre-order, be sure to check back with Best Buy. We expect more consoles to be available November 10th.

  Answered 5 years ago by MicrosoftOutreachTeam

  
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Q: QuestionHow do I get on the list for a pre order of the Xbox x series?

Asked 5 years ago by nanook.

• A:Answer Due to record-breaking demand, Xbox Series X|S consoles may not currently be available. If you have not been able to pre-order, be sure to check back with Best Buy. We expect more consoles to be available November 10th.

  Answered 5 years ago by MicrosoftOutreachTeam

  
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Q: QuestionWill I be able to use my hard drive from my Xbox one on the Xbox series x

Asked 5 years ago by Anonymous.

• A:Answer Thanks for your question. If you currently use an external hard drive with your Xbox One, it may be connected to Xbox Series X. Please note that games enhanced for Xbox Series X cannot run from an external hard drive and must be installed on the console's SSD. The internal hard drive from your Xbox One cannot be used with Xbox Series X.

  Answered 5 years ago by MicrosoftOutreachTeam

  
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