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  • QuestionWhy is it still saying Coming Soon, I have been on my desktop and phone refreshing and NOTHING!!!

    Asked by LolliHughes.

    • Answer Due to record-breaking demand, Xbox Series X|S consoles may not currently be available. If you have not been able to pre-order, be sure to check back with Best Buy. We expect more consoles to be available November 10th.

      Answered by MicrosoftOutreachTeam

  • QuestionWhat happened to the Xbox Series X preorder? I was on & it never changed from coming soon. The release date was 9-22-20 @11 am EST.

    Asked by Moe.

    • Answer Due to record-breaking demand, Xbox Series X|S consoles may not currently be available. If you have not been able to pre-order, be sure to check back with Best Buy. We expect more consoles to be available November 10th.

      Answered by MicrosoftOutreachTeam

  • QuestionWhy can I not preorder a Xbox I refreshed the page at 11 and it still says coming soon?

    Asked by Tyler.

    • Answer Due to record-breaking demand, Xbox Series X|S consoles may not currently be available. If you have not been able to pre-order, be sure to check back with Best Buy. We expect more consoles to be available November 10th.

      Answered by MicrosoftOutreachTeam

  • QuestionDid you launch the preorder for this already. Been waiting since 8 and haven't seen it active. All I seen was coming soon the whole time.

    Asked by jay.

    • Answer Due to record-breaking demand, Xbox Series X|S consoles may not currently be available. If you have not been able to pre-order, be sure to check back with Best Buy. We expect more consoles to be available November 10th.

      Answered by MicrosoftOutreachTeam

  • Questionwhy can't I preorder?

    Asked by Anonymous.

    • Answer Due to record-breaking demand, Xbox Series X|S consoles may not currently be available. If you have not been able to pre-order, be sure to check back with Best Buy. We expect more consoles to be available November 10th.

      Answered by MicrosoftOutreachTeam

  • Questionwhy pre order not live yet

    Asked by gtsolar69.

    • Answer Due to record-breaking demand, Xbox Series X|S consoles may not currently be available. If you have not been able to pre-order, be sure to check back with Best Buy. We expect more consoles to be available November 10th.

      Answered by MicrosoftOutreachTeam

  • Questionbeen trying to preorder from you guys since 10:59. still says coming soon and when i search xbox series x it says page unavailable?

    Asked by NCgirl.

    • Answer Due to record-breaking demand, Xbox Series X|S consoles may not currently be available. If you have not been able to pre-order, be sure to check back with Best Buy. We expect more consoles to be available November 10th.

      Answered by MicrosoftOutreachTeam

  • Questionwhy did the preorder not go live?

    Asked by Anonymous.

    • Answer Due to record-breaking demand, Xbox Series X|S consoles may not currently be available. If you have not been able to pre-order, be sure to check back with Best Buy. We expect more consoles to be available November 10th.

      Answered by MicrosoftOutreachTeam

  • QuestionHow can it be sold out when it never allowed preorders!?!?!

    Asked by Pissedoff.

    • Answer Due to record-breaking demand, Xbox Series X|S consoles may not currently be available. If you have not been able to pre-order, be sure to check back with Best Buy. We expect more consoles to be available November 10th.

      Answered by MicrosoftOutreachTeam

  • Question11:00am website and app crashed so dumb

    Asked by crashed.

    • Answer Due to record-breaking demand, Xbox Series X|S consoles may not currently be available. If you have not been able to pre-order, be sure to check back with Best Buy. We expect more consoles to be available November 10th.

      Answered by MicrosoftOutreachTeam

  • QuestionWhen can we preorder?

    Asked by Deadpool.

    • Answer Due to record-breaking demand, Xbox Series X|S consoles may not currently be available. If you have not been able to pre-order, be sure to check back with Best Buy. We expect more consoles to be available November 10th.

      Answered by MicrosoftOutreachTeam

  • QuestionWhy can't I pre order the console yet

    Asked by Djp.

    • Answer Due to record-breaking demand, Xbox Series X|S consoles may not currently be available. If you have not been able to pre-order, be sure to check back with Best Buy. We expect more consoles to be available November 10th.

      Answered by MicrosoftOutreachTeam

  • QuestionWhy can’t I pre order? It’s past 8am and still says coming soon

    Asked by Preorder.

    • Answer Due to record-breaking demand, Xbox Series X|S consoles may not currently be available. If you have not been able to pre-order, be sure to check back with Best Buy. We expect more consoles to be available November 10th.

      Answered by MicrosoftOutreachTeam

  • Questionno xbox series x pre-orders yet?

    Asked by Eversosalty.

    • Answer Due to record-breaking demand, Xbox Series X|S consoles may not currently be available. If you have not been able to pre-order, be sure to check back with Best Buy. We expect more consoles to be available November 10th.

      Answered by MicrosoftOutreachTeam

  • QuestionCan I not preorder this console online

    Asked by Willj.

    • Answer Due to record-breaking demand, Xbox Series X|S consoles may not currently be available. If you have not been able to pre-order, be sure to check back with Best Buy. We expect more consoles to be available November 10th.

      Answered by MicrosoftOutreachTeam

  • Questionit said 8am but nothing has dropped

    Asked by Dennis.

    • Answer Due to record-breaking demand, Xbox Series X|S consoles may not currently be available. If you have not been able to pre-order, be sure to check back with Best Buy. We expect more consoles to be available November 10th.

      Answered by MicrosoftOutreachTeam

  • QuestionAnybody else not able to preorder right now?

    Asked by Rob.

    • Answer Due to record-breaking demand, Xbox Series X|S consoles may not currently be available. If you have not been able to pre-order, be sure to check back with Best Buy. We expect more consoles to be available November 10th.

      Answered by MicrosoftOutreachTeam

  • QuestionMight be a silly question, but will the xbox one games work and will we be able to play online with who has xbox one?

    Asked by sam.

    • Answer Thanks for asking! Almost all Xbox One games are backwards compatible with Xbox Series X. Cross-platform play will depend on the game.

      Answered by MicrosoftOutreachTeam

  • QuestionAre they seriously already sold out at 11:01 ET? :(

    Asked by e.

    • Answer Due to record-breaking demand, Xbox Series X|S consoles may not currently be available. If you have not been able to pre-order, be sure to check back with Best Buy. We expect more consoles to be available November 10th.

      Answered by MicrosoftOutreachTeam

  • QuestionWhy hasn't the preorder dropped yet it's 11:20 ET?

    Asked by Preorder.

    • Answer Due to record-breaking demand, Xbox Series X|S consoles may not currently be available. If you have not been able to pre-order, be sure to check back with Best Buy. We expect more consoles to be available November 10th.

      Answered by MicrosoftOutreachTeam