Questions & Answers

Q: QuestionCan the smart lock be unlocked automatically?

• A:Answer The Yale Assure Lock 2 features advanced Auto-Lock with DoorSense, which means it can unlock automatically.

Q: QuestionWhat is the battery size required for the smart lock?

• A:Answer The Yale Assure Lock 2 requires four AA batteries.

Q: QuestionHow many keypad codes can the smart lock support?

• A:Answer The Yale Assure Lock 2 can support up to 250 keypad codes.

Q: QuestionWhat type of warranty does the smart lock offer?

• A:Answer The smart lock has a lifetime limited warranty on the finish and mechanical parts. There is a one-year warranty on the electronics.

Q: QuestionAre batteries included with this smart lock?

• A:Answer Yes, batteries are included with this smart lock.

Q: QuestionWill this lock automatically unlock when I arrive home?

• A:Answer Yes, your door will unlock automatically as you get home and have your phone on you.

Q: QuestionDoes this smart lock require additional hubs to function?

• A:Answer No, this smart lock comes with the Yale Wi-Fi Smart Module, so there's no additional hubs needed.

Q: QuestionDoes this lock come with keys that can be shared?

• A:Answer Yes, this lock has shareable keys for trusted people.

Q: QuestionDoes this lock provide notifications when it is unlocked?

• A:Answer Yes, this lock provides unlock notifications.

Q: QuestionDoes this lock have auto unlock feature?

• A:Answer Yes, this lock has auto unlock feature.

Q: QuestionCan I unlock this smart lock with my voice?

• A:Answer Yes, you can lock, unlock, and check lock status with voice assistants including Alexa, Hey Google and Siri.

Q: QuestionIf the deadbolt malfunctions and unable to unlock with app, wifi or code. Is there another method of entry ? For example, key placement or manual technique to unlock.

Asked 2 years ago by Dee.

• A:Answer In the event of a deadbolt malfunction, our support team would be able to assist in real time. It would depend on the cause but we are available 24/7 for support in the event of a deadbolt malfunction.

  Answered 2 years ago by Yale Customer Care

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