Questions & Answers

Q: QuestionHow much does it cost for the Geek Squad to come to my home to install and program this lock ?

Asked 6 years ago by Anonymous.

• A:Answer 1 - 2 Hours

  Answered 6 years ago by CAPLJShoresVerified Purchase

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Q: Questionhow to use a privacy mode button

Asked 6 years ago by manuel.

• A:Answer Press the white button on your lock. Turn off Privacy Mode by using the thumb turn below the white button.

  Answered 6 years ago by Joe82nd

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Q: QuestionIs this product compatible with Google Assistant? Thanks!

Asked 6 years ago by Jay.

• A:Answer Yes! It's awesome

  Answered 6 years ago by Joe82nd

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Q: QuestionCan this be tied into my ring alarm system?

Asked 6 years ago by woody1315.

Q: QuestionI currently have a system that uses the Nexia bridge Z-wave technology. I want to replace the lock and camera but keep the thermostat, motion sensor and smart plug linked to the lock. I would also like to get rid of the Nexia bridge.

Asked 6 years ago by wildrocket1953.

Q: QuestionCan Geek Squad install the lock?

Asked 6 years ago by BighomieKe.

This question was asked about the related product: Yale - Assure Lock Touch Screen Smart Lock - Oil Rubbed Bronze

• A:Answer Yes! And they did a great job to install it.

  Answered 6 years ago by Dae620

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Q: QuestionWhat exactly comes with it is it just the top part where you put the codes or also the bottom part

Asked 4 years ago by Joe.

• A:Answer Different models to choose from. they all come with everything you need though but, one comes with a key lock others have just the key pad.

  Answered 4 years ago by RepoVerified Purchase

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Q: QuestionDoes this lock forward a text or email to your phone, to notify you the lock has just been opened?

Asked 5 years ago by Poge.

• A:Answer Yes, you get text notifications every time someone locks and unlocks the door.

  Answered 5 years ago by EddieVerified Purchase

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Q: Questiondoes this lock work as well as the yale x lock or is there a better security system to pair with this lock?

Asked 6 years ago by security.

• A:Answer Lock works great

  Answered 6 years ago by badbradVerified Purchase

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Q: QuestionIf lock is installed , power and wifi go out and come on later will the lock automatically sync back to be used with your smartphone from 80 Miles away. our current premises lock has to be "re-sync" each time so I can see who is coming and going

Asked 6 years ago by Matt.

• A:Answer The lock re-sync automatically once connection is restored.

  Answered 6 years ago by WebbVerified Purchase

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Q: QuestionHas anyone tried with ring security system? Is it Z-wave enabled?

Asked 5 years ago by Jey.

• A:Answer No, This specific version of the lock with WiFi and Bluetooth does not come with a Z-Wave chip and it cannot pair with Ring unless you buy a separate z-wave module. They do have a different version of this z-wave that is cheaper and isn’t compatible with HomeKit.

  Answered 5 years ago by Jared

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Q: QuestionCan you rekey this lock like any other lock?

Asked 6 years ago by RED.

• A:Answer there are rekeying instructions in the box. However I’m not sure if it requires a specific type/model.

  Answered 6 years ago by Newyorker

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