Skip to contentGo to Product Search
Gift Ideas
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.6 out of 5 stars with 3656 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers often highlight the superb sound quality and comfortable design of the Cloud II Wired Gaming Headset. Many appreciate its compatibility with multiple gaming platforms and the detachable microphone. However, some users mention the headset's relatively short cable and lack of inline volume controls as drawbacks. A few also noted that the fit might be snug for some users, and that the bass could be improved.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 133 Showing 2,641-2,660 of 3,656 reviews
  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Quality Gone Down or Defective :(

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my third HyperX Cloud II Pros which I just got on August 2020. They've always lasted ~2 years, not 6-7 months. The sound and mic audio is excellent for the price but the issue with these headsets is that the mics always die, especially if you adjust your microphone often. Mic replacements don't work and I end up having to buy a whole new headset. My audio still works fine but now the mic won't pick up anything. I was even extra careful handling these knowing the mics are delicate. I'm so disappointed as I think these are the best headsets for its price point compared to competitors and I must have gotten a defective one.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Good sound, not too expensive

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved the headphones for the price. Had for about three months, the aux cord broke off in the Xbox controller and can’t find anyone to repair it. Really wish they made a detachable aux cord on these headphones

    No, I would not recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Thanks!

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headset. Very comfortable on the ears and good sound

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Wired Gaming headset

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this product about 2 years before for a gift. The quality of product is excellent and owner is still using this product without any problem. Great product!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    awesome headset , excellent sound

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After 3 trips to the store, I ended up with this headset. The inline volume control for headset and mic is great! The surround sound is superb and I hear sounds all around me. Must buy if you want to up your game.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very good design

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far one of the best headphones I had purchased with a real good price value and that performs really good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Headphones

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is really good and works great. My son loved it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    So Far..So Good!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Over the past 2 years, my son has been thru probably 6 different pairs of headphones. So far the Hyper X Cloud 2s are holding there own but time will tell. As far as Best Buy goes, There employees are Top Notch as always.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bestbuy is my go to!

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing buy I love bestbuy whenever I’m looking for electronics!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Gaming Headphones

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They have great sound and are extremely comfortable

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Best out there

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing quality, soft on the ears and balanced with volume!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality, Weight

    Rated 5 out of 5 stars

    Gooditem

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice light weight good sound. Easy to use multiple plug options

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this brand. Have had many from this brand over the years. They last for over a year for me. But I use mine for everything all day and nite.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Review

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Classic. *requirement is 50 characters*

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Amazing headset

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing headset for my friend, very comfortable and built well!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Almost perfect

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Almost perfect coz the 1st headset that they game me is not working properly and i have to go back for an exchange. But overall performance is great. Can’t complain except the first headset. (Left earpiece not working and i think it’s a open box unit)

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great Headset

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sound quality and very comfortable! Well worth the price!!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing product at low price

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I honestly love these things they have amazing audio and the soundcard in the cord is a nice bonus one bummer is the mic doesn't seem to be as sensitive as a few headsets I've owned but perhaps if I bought a dac I could improve this no more worrying if your soundcard is broken or supports 7.1 surround sound

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Buy Added Protection

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just as others have said, the connection on the adapter goes bad very quickly. Like in one day with little warning after using it for 3 months. So get the protection on it, it's worth it. MAKE SURE YOU BUY THE XBOX ADAPTER TO CONNECT TO YOUR CONTROLLER OR YOU CANT USE THIS ITEM.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Head phone

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with these headphones grandkids live them

    I would recommend this to a friend