Customer Ratings & Reviews

I recently made a purchase at Best Buy for an iPad, and what should have been a routine transaction turned into a nightmare of misleading promises and frustrating customer service. The agent I was in contact with during my purchase process not only failed to deliver on their promises but also left me feeling utterly betrayed by Best Buy's practices. Upon making my purchase, the agent enticed me with the prospect of a 10% cashback offer on my first order if I applied for a Best Buy credit card. Eager to save some money, I followed the link provided by the agent to apply for the card, only to find that there was no mention of the promised cashback option during the application process. When I reached out to the agent for clarification, I was instructed to proceed with selecting a different option—a 12-month APR free, 0-interest plan—and assured that I could call back on Monday to rectify the situation and claim the promised cashback. Reluctantly, I complied with their instructions, hoping that the issue would be resolved promptly. However, what followed on Monday was nothing short of a Kafkaesque ordeal. Every agent I spoke to seemed oblivious to the promised cashback offer, and instead of receiving assistance, I was subjected to hours of fruitless conversations, with each representative passing the buck to the next. It became painfully evident that there was no intention of honoring their initial commitment. To add insult to injury, the last agent I spoke with abruptly ended the call, leaving me stranded with no resolution in sight. Not only was I deceived into selecting a payment option that did not align with the promised benefits, but I was also subjected to dismissive and unhelpful treatment from Best Buy's customer service team. This entire experience has left me deeply disillusioned with Best Buy as a company. Not only did they fail to uphold their end of the bargain, but they also wasted hours of my valuable time and showed a blatant disregard for customer satisfaction. Needless to say, I will not be returning to Best Buy for any future purchases, and I will be sure to warn others about their deceptive practices and abysmal customer service.

This is my wife’s primary device, and it does everything she needs to add more!

M1 chip in an iPad is a game changer. Great option for work in the go.

This is my first iPad and love it. The pencil feature is so accurate.

As usual , another renowned product release from apple. Love it !

My favorite apple device ever I wouldn’t trade it for anything else.

Excellent purchase, great customer service , apple products are the best

It delivers what is promised. It’s the Apple Brand, not much more needs to be said.

I love the iPad is been great for everything I have done with it.

The service experience was great. All my questions were answered.

Gifted to my teen and its perfect for her. She uses it for school and personal use.

with the discount, I am super satisfied the deal !!

it’s literally the best gift ever , i use it for everything in college

Well, this is an iPad. What more do I need to say. If you need one, but it.

Love it! Delivery was accurate. Good customer service at the store. Recommend to others.

Great product I am thinking of getting one for each of my tree kids

Really happy with this product and the price! Apple never really disappoints for me.

Order the ipad online on Wednesday and received it on Friday!

Excellent product at a great price! Apple 10.9 inch iPad Air

Really nice iPad, for kids and work. Not problem at all