Customer Ratings & Reviews

Purchased for a replacement for my daughter. I was more than I had expected

I liked this product because it is light weight for my arthritic hands. Easy to handle and use. Love the screen size and I highly recommend this product.

The iPad will not hold a charge. I tried to return but missed the 14 days since this was a birthday gift.

Had power cycles and battery issues within 2 weeks after receiving it from best buy.

Received a unit that was defective out of the box. Wouldn't charge or stay powered on, even after being plugged in all night. Returned it immediately.

It turns off unless it is plugged in. Does not stay charged.

My daughter opened her iPad for Christmas and it will not come on . It has been on the charger for a hour .

IPAD only lasted 6 months before we started having problems with it holding a charge and the photos not taking properly and disappearing it has glitches as well

Bought as Xmas gift. Device charged once and no longer charges battery.

Device freezes from time to time and restarts by itself

Complete scam! Do not buy used or refurbished items from Bestbuy. My "refurbished" Ipad froze on initial set-up. They partner with a 3rd party, Jemjem which i was directed to send the unit to. Now i'm out an i pad and my money.

Purchased 8/18 and it’s dead wont take or hold a charge. Battery was always weak, but now done for good. I bought this as a replacement for an ipad my 4 year old broke. She uses it to olay games and watch videos. The battery dies every 10 minutes even if it’s plugged in during use. It will say 100% battery full and drop down to 13% then turnoff and you cant turn it back on now matter how long you charge it. Save your money

Came poorly packaged and would not power up. Waste of time

Not only does this used iPad cut off periodically, I was never told that I couldn’t get a protection plan on it until I tried to (after the iPad was received). I would’ve returned it if my son didn’t wait so long for it to come! So upsetting.

This pre owned iPad was a big disappointment. The fingerprint doesn't work and the battery was damaged.

Horrible ! This didn’t even lasted a full month. Try to call Best Buy instead of listening to my problems. They try to ignore my situation

It had a qlitch. I couldn’t get it to work efficiently. I returned it at the Avon Store and just bought a new one.

The iPad didn’t work at all when we receive it and it was a Christmas gift!

This iPad will not hold a full charge. Turns off randomly and has the dead battery sign but after charging for a minute or two turn on automatically showing the battery at 23% but dies instantly

The iPad air 2 is not worth the money in 2024, it has only 2 gigabytes of ram, an outdated processer, and no longer recieves the lates iPadOS updates. You’re better off buying a 2019 or newer tablet.