Customer Ratings & Reviews
- Model:
- 960-001390
- SKU:
- 5761912
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are impressed with the webcam's image quality, ease of use, and simple setup. Many appreciate the wide field of view it offers. However, some users have expressed concerns regarding the software, focus, price, compatibility, and connectivity.
This summary was generated by AI based on customer reviews.
Not Fully Compatible Teams, Poor Support
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This camera does not work as you'd expect with Microsoft Teams for Mac. You will at best get 240p or 360p video, making you look blurry or like you have an aggressive beauty filter. Both Logitech and Microsoft blame the other company despite the Brio being Certified for Teams. If you don't use Teams and instead use Zoom, WebEx, etc. then you will be happy with this camera. You can get 1080p in those apps (4K only works when you're recording video locally). Ultimately I don't recommend this because the support experience has been so poor. This is a pricey camera and you'd be better off with a much less expensive model.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi, sorry to see you're having some compatibility issues with your 4K Pro Webcam. While recording, you can do so in 4K, some video conference and streaming platforms can only accept up to 1080p resolution. If you haven't already, check the settings for the app your using the webcam with to see if the resolutions settings are turned down. Hope that helps.
Freezes
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It freezes about every time I start it up. I have to unplug and re plug in until it decides to work and even then I will just get a green screen.
No, I would not recommend this to a friendBrand response from Logitech
Posted .We apologize for the freezing and green screen issues you're experiencing with your Logitech 4K Pro Webcam upon startup. To address this issue, we recommend reaching out to our social care team via email at socialcare@logitech.com with your
- Name:
- Email Address:
- Country:
- Product Name:
- Brief description of issue:
My iMac has a better video quality.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thought by purchasing a 4K Pro Webcam that it would be a better quality image and video. I was not impressed for the money.
No, I would not recommend this to a friendShortest return window in the business
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased on 10/21. Just finally got back in town and set it up for a meeting. The angle is way too wide. My pro level green screen can’t possibly fit the wide angle. Its 11/7 and i just pulled my online receipt and the return window closed?!?!? Ive been a loyal Best Buy client most of my life, but this is silly. There is literally no reason not to use Amazon for everything now. So disappointed. I’m sure the item is great, but Best Buy has let me down
No, I would not recommend this to a friendBrand response from Logitech
Posted .We're sorry to hear about your negative experience. Your feedback is important to us, and we'll make sure to share it with the right team. Thank you for bringing this to our attention.
Great camera, horrible moc
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The camera is great top notch... But the mic is horrible. Everyone complains so I end up using my bluetooth bose earbud. If I had realized this before throwing the box out I would have returned it.
No, I would not recommend this to a friendBrand response from Logitech
Posted .That's disappointing to hear and it's surely not what we expect to deliver. We understand your displeasure and apologize for any issues that arise. We value your input, therefore we will forward it along to the appropriate team so they can look into it. Thanks a lot!
Excellent Image Quality. Need a FAST Computer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Couldn't get full frame rate video on my I7 4th gen, laptop. Still image quality very good.
I would recommend this to a friendSave your money, buy a cheaper cam.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I mean…it works…but not really any better than a webcam that is half the price. I returned mine. Nothing special. Also, remember that most of the video apps (Zoom, Teams, etc) don’t actually transmit your video over 720p in most cases. Save your money. Nothing wrong with, just not much better than cheaper options.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi, we're sorry to see you're unsatisfied with the 4K Pro Webcam. As you said, most video conference apps only go up to 720p unless you're streaming games through a platform like Streamlabs. Definitely hand onto this webcam if you have any plans in the future to do something like that.
Poor 4k performance camera
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The video I recorded via this 4k webcam didn't not even appeared of HD quality.The webcam zoom and pan features are controlled via another application which doesn't provide live feedback from camera or remote recording features.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi! Sorry you weren't satisfied with the software for the 4K Pro Webcam. We have Logitech Capture to help with video recording settings and recording in the highest quality with ease. If you have any questions, check out the Logitech support page at https://prosupport.logi.com/hc/en-us/articles/360040085833. I hope that helps.
Should have saved money and paid for a cheaper one
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s mediocre. No good software. Picture quality sure doesn’t look 4K. Save your money and buy the HD version.
No, I would not recommend this to a friendJust ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only 4k webcam I can find, but quality is just ok especially in low light
No, I would not recommend this to a friendEh
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its not worth the price although it is a good webcam.
I would recommend this to a friendLogitech Webcam
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its a good webcam with good software but a little pricy
I would recommend this to a friendVery pricy webcam
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The WebCam is a very nice one but it is also very pricey
I would recommend this to a friendReturn policy scam
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Return policy is only 30 days from when you buy not even when they deliver it. Buyer beware don’t buy anything for Christmas ahead of time from Best Buy. Trying to squeeze a buck. I will just buy from Amazon.
No, I would not recommend this to a friendBrand response from Logitech
Posted .We understand your frustration with the return policy and apologize for any inconvenience it caused, especially regarding holiday purchases. We appreciate your feedback.
Good, not great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice to have for windows hello, so-so as far as the actual image quality.
I would recommend this to a friendOk if a web cam
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s says it’s a 4K But too new it’s more like a 1080 p
No, I would not recommend this to a friendflimsy
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.and it doesn't always come out in 4k, the parts are plasticy, falls apart easily
No, I would not recommend this to a friendGood quality
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty good camera sometimes green flickers but it’s fine
I would recommend this to a friend4K FAIL
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does not work right out the box! There are far too many variations of this webcam. To find the "correct" software, you'll need the serial / product code. Windows device manager detects the webcam but the Logitech software does not detect its own hardware. Laughable!
No, I would not recommend this to a friendBrand response from Logitech
Posted .That's disappointing to hear and it's surely not what we expect to deliver. We understand your displeasure and apologize for any issues that arise. We value your input, therefore we will forward it along to the appropriate team so they can look into it. Thanks a lot!
Good product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only problem, it did not let me use an external mic with it.
No, I would not recommend this to a friend