Customer Ratings & Reviews

After seeing that the car harness was to be cut, I returned the item

The tech could not get it to work with my car had to exchange for a compustar which has terrible range

Very unhappy with viper. Very undependable. Not worth the cost.

After a year, it stopped working and you need to buy/replace a new one.

Car shut off while driving almost got into a accident

Viper provided poor information on this system which costed my 8.5 hours of my time.

You have to buy a wire harness that isn’t available. I returned the product

Mobile app won’t work barley work 100 feet’s forget it ;/

The remote start was put in wrong, had to have it taken out.

Don’t let geek squad member install this product!!

I bought both Viper and CompuStar remote start systems for several vehicles. No issues with CompuStar, but install issues with Viper

This one would no work on my car, it would not allow me to turn off my car. They had to put a different one on my cat

Pretty good, if you remote start and forger to put the key in and press the brake to start the car as normal it puts the car into "Valet" mode and your lights flash for 3 minutes which is annoying. Other than that works great and has great range even through buildings.

The remote start was installed by Best Buy but the control unit was not working as advertised.

I purchased this product online on Black Friday for my daughter's Ford Escape. I have had Viper alarms in the past and have had no problem. But in the description it states that it comes with all harnesses. Everything needed to install. This is false. Once I arrive for my appointment I was required to buy a vehicle specific harness for additional $100. The staff did a good job. And I'm overall happy with the installation and performance. They did also discount the harness once I complained about the verbiage in the ad. Be aware that there will be an additional charge, and the installers are well aware. They 150-foot estimated range for the phone Bluetooth start is spotty at best. On my daughter's iPhone it seems to work at about that distance. On my Droid I need to be about 50 ft.

I've had the starter for 3 days now and so far so good. As others have noted, I am disappointed with the app as you do not get 150 feet of connectivity. That being said, when I am within close enough range, it is nice to have as I leave for work before 6AM. The other option I have is to press unlock 3 times on my car key which then causes the horn to beep 3 times. I prefer to not do that so early since I have young children and our driveway is close enough to the bedrooms that it could be disturbing. I wouldn't appreciate the horn blasts if I were my neighbors either. The starter itself has worked well and given the negative temps we had this past weekend, I am glad to have it. Viper had a server issue during my install which caused install to take almost 6 hours. Don't count on the 3-3.5 hour install time BB quotes you. It would be nice if the app worked from anywhere as I am not near my vehicle at work. That being said, it is a decent product and I like the I can use my factory key to start the car. I have not used the little remote that comes with it as both of my keys were programmed to auto-start on 3x unlock. Don't forget to bring both keys, even if the tech tells you he only needs one.

Overall a good but basic remote car starter. The car does automatically shut off once you enter it so you do have to restart it. Also, it can be difficult to tell if the car actually starts if you are not close by within sight. I feel other remote starters have more features but this is an affordable option.

Easy to use!!! Love it, installation was simple and works from great distance

This Viper, remote start works as expected. I would recommend it

I bought this last year as a Best Buy Black Friday deal for our 2008 Honda CRV and it has been working great since. Plus with free installation at Best Buy with purchase (I did not realize they do auto installs) this was an incredible deal. This remote starter is great for those cold days when you want to have a warm car to go into. I absolutely recommend this. If you are looking for a remote starter I recommend this.