Customer Ratings & Reviews

Hi Sondra.

Thank you for taking the time to share your Ring experience with us and other consumers. We believe in keeping people close to what’s important. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips and Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our Ring Community today.

Thank you,
Miyuki from Ring.

Hi GregJ.

Thank you for taking the time to share your experience with us. We understand the importance of having your Ring Quick Release Battery Pack charged and operating as intended so that you can have your Ring device online and ready to protect you. Having longevity in a battery-powered security device is crucial when it comes to monitoring your home, especially if you are away for long periods of time. We are here today to provide you with education to assist you in finding the best solution for your home’s environment.

It sounds like the device is not performing as expected. You only need one battery for your Ring doorbell to work properly. However, if you want extended battery life or don't want to experience any downtime while charging the battery, we recommend purchasing a second battery for back up. We have included the instructions here for removing and charging the Ring Quick Release Battery Pack:
Unscrew the faceplate from the doorbell and remove the faceplate by pressing in on the sides and carefully pulling it out and off. The security screw is located on the bottom center underneath portion of the faceplate cover on the doorbell.
Remove the battery by pressing the release tab.
Connect the micro-USB charger to the battery's charging port. During charging, both the red and green lights will illuminate. Your battery is fully charged when only the solid green light is on.
Slide the fully charged battery back into the doorbell until it clicks in place.
Place the faceplate back on by slotting it in at the top and clicking it into place.
Your doorbell will power up and be ready for use.

We invite you to reach out to our community if any additional information is needed regarding your Ring Quick Release Battery Pack. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. Please let us know if we can be of further assistance!

Thank you,
Melissa from Ring.