Customer Ratings & Reviews

Worked great for two years and out of the blue just stopped working. No idea why. I tried everything!

I have no idea how an Apple Pencil works, since I have never used one. The one I received from Best Buy, after purchasing online, has never worked. Instructions are pretty simple, and as long as your iPad has the magnetic connector on the right hand side, it is supposed to work. The instructions say that within 20 minutes you should receive an indicator that the pencil is charging. Then you’re supposed to pair it via Bluetooth. The second generation Apple Pencil has no charging port, and it is designed to charge, by induction, from your iPad. There are no buttons on it to turn it on. Control of the pencil is done via your iPad. But, before you can use it, it must actually turn on! I’ve spent over an hour so far being bounced around from one Best Buy number to another, and most recently after waiting about 20 minutes, I finally was able to speak to a human. After taking information from me, she said she would look into it. A few minutes later, the call was dropped on their end. Even though she confirmed my phone number and email address, I have received no contact back from her. If you’re going to buy an Apple Pencil, or any other Apple product, for that matter, you may as well just get it directly from Apple. Then test it before you leave the parking lot, and if it doesn’t work, you can go right back in and return it or swap it for a different one. This whole process has been a big waste of time.

it all rt, not the best tip... brand new out the box the tip feels too soft and not a proper fit

This was part of a purchase gone wrong. For one no matter what you purchase, open the box before you leave the store and make sure the item in the box is what you are paying for. Even if the product is "sealed" by best buy or the manufacture. Second open box items, open the box and make sure the item actually works. They claim to test items before they go back on the shelf. If that were true they would not have placed this pen back out. It was DOA which was on par for what happened with the whole transaction. Be careful if you need to return items because they don't work or because the "sealed" item in the box is not the product you purchased. Best but will threaten you with criminal charges for their negligance.

My new pen doesn't work. I'm going to have to exchange it for a new one

It is nice, but you can do just about everything you can with the pencil with your finger. Unless you are an artist or need specific lines, it is really just not needed.

I bought this open box, small discount. It was damaged! The tip was bent. I returned it. If your buying open box. Really know your product and check it over. I bought someone’s messed up damaged return!

I am now on my 3rd Apple Pencil. I am rough on my stuff, but they are built poorly. For $130 a pop, that's a lot. When it does work, it's great.

We were told by the team at Tustin that this item was “certified” as a working pre-owned device and was tested by the geek squad. It did not work in the slightest. Even Apple Store could not get it to work. Took it to a different Best Buy, who told us that pre-owned Apple pencils are NOT tested by geek squad. The manager at the Irvine Best Buy took care of me and so I will leave a positive review there. However I cannot recommend buying an Apple Pencil used from Best Buy, as it did not work and I received mixed information on the qualtiy assurance of the product.

Work great with iPad Pro 11” gen4 Excellent response time (pretty much instantaneous) Cool hover feature when using it with iPad Pro gen4 Great sale price $89 when I purchased it.

Great when it works, but it was purchased end of January and has stopped working in June. Less than 6 months later!

while the performance is great, i am on my 3rd pencil in two years. For the price I would hope the lasted longer, due to my job i use it daily.

If you have a habit of not touching where you want because of fat fingers or you want to add that design or flourish to an image or document, you will love it. I am still learning all it can do but have totally enjoyed using it. The self charging from the iPad Pro is handy. So far have been impressed.

This product it great but when you are a drawer and do school work on the iPad using this the tips wear down too fast and Best Buy does not sell the tips.

The item worked amazingly and is very nicely fit in my hands

All honesty besides the price for a pencil, it’s probably one of the most useful pad accessories I own. Definitely beats buying an off brand.

Not alot of apps to use with it. No home button options. Needs new features

Love the apple pens but I'm sad that this version is not compatible with newer gen tablets

Be careful Best Buy has me waiting for a refund for over two months after sending me a confirmation they received the package back on December 18. I will receive a refund within 7 to 10 business days that never happened after waiting a month. They finally came up with the conclusion or with the lie trying to say that I sent back an empty box. They are really trying to keep my $119. I have spoken with the geek squad. I have spoken with customer service reps over 10 different times same exact word same exact everything they are well scripted never a callback never ever any response that they promised be careful. They are a scammer and a rip off save your money.

I found out it was not the right item for the iPad I’d bought from Best Buy. So i returned that item and was reimbursed for that item. I’d also bought some extra erasing toos but never recieved them. Appatently, they were held up some way, and I’ve still not been reimbursed for them. Its still sitting in a couple of emails I’d gotten. I have yet to see the money put back onto mt Best Buy Card for them.