Customer Ratings & Reviews

I have fine shoulder length hair and this is the only thing I’ve used that actually kept a curl in my hair. So happy with my purchase

Let me start by saying that the Dyson Airwrap is an amazing styling tool when it works. My wife was thrilled when she received it as a gift, and the first few uses yielded beautiful results. However, our excitement quickly turned to frustration when the Airwrap suddenly stopped working on the fourth use. We were out of town, but thankfully, Dyson's customer service was friendly and helpful over the phone. The representative walked me through troubleshooting steps, but when that didn't work, he insisted on a video conference to watch me repeat the process. While I understand the need for thoroughness, it felt a bit excessive and inconvenient. The real disappointment came when the representative informed us that we would have to return the defective unit before they would send a replacement. Considering the high price of the Airwrap (nearly $500), I was shocked that they wouldn't expedite the process to ensure customer satisfaction. We were left without a working product for an entire month, which was unacceptable. Thankfully, the replacement unit finally arrived and has been working well so far. However, the initial experience left a sour taste in our mouths. While the Airwrap is undoubtedly a great product when it functions properly, the lack of urgency and customer-centric solutions from Dyson during our time of need was disappointing. Overall, I would recommend the Dyson Airwrap with caution. It's a fantastic styling tool, but be prepared for potential hiccups and a less-than-ideal customer service experience if you encounter any issues.

I love it!! I use it to blow dry my hair after I get out the shower and it makes my hair so smooth! Definitely is worth the money

The Dyson is hands down the best hair tool I have ever owned. As a licensed cosmetologist this is my go-to tool.

Works well. Does not get as hot as other devices. This is great for wavy to straight hair.

Best hair tool. Does everything I hoped it could and then some! Can't recommend this enough.

Love it!! I was having issues spending this kindof money on a hair tool but i love it wish i would have gotten it sooner

Purchased this for my wife not long ago and woah - the changes. She is ecstatic about the quality of the product and what it does to her hair. From my standpoint, her hair has never looked better. In 10 minutes it looks like she came out of a DryBar and paid $100_ for her hairdo. This item is worth the $$$, from both my own and my wife's standpoint. You also get a very elegant-looking carry-ing case for the product. Can't complain about that.

Amazing buy! Having used this, I don't think I can use any other product. You can use it in so many different ways. Low heat helps the hair feel better and healthier

Got this for my 14 year old daughter and she LOVES IT! No complaints from her at all. Great product according to her. She’s had it for a few weeks now.

I've been with it 2 months and I love it!! In 10 minutes I have my hair dry and ready to leave!

Great Product!! Strong and durable. We got it for our daughter for Christmas and it has been great for the whole family.

very good device,my wife very happy, use every day.

Amazon product, my gf most definitely loved it thank you Best Buy for making this purchase possible

if like good quality hair dryers this cant be ignored

Reliable, powerful and quiet. The wife uses it daily

My girlfriend really likes this. It works quite well.

It is the best styling system I have ever owned. I love it!

Love the Dyson air wrap. But also love the customer service at Best Buy. Super easy to deal with on in store pick up

Nice product with high quality detals. During the first month of use i am very satisfied with the performance