Customer Ratings & Reviews
- Model:
- 920-009295
- |
- SKU:
- 6366560
Customer reviews
Rating 4.8 out of 5 stars with 3816 reviews
(3,816 customer reviews)Rating by feature
- Value4.5
Rating 4.5 out of 5 stars
- Quality4.9
Rating 4.9 out of 5 stars
- Ease of Use4.8
Rating 4.8 out of 5 stars
Customers are saying
Customers regard the MX Keys Advanced keyboard highly, praising its excellent build quality, satisfying key feel, and impressive battery life. The ease of use is also frequently cited as a significant positive. While some users find the keyboard expensive, connectivity issues are reported less frequently.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Charging or battery issue
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery won’t stay charged. After 6 weeks of moderate use, battery life is a couple hours rather than 10 days. This may be defective and not typical, but it is past the return period. The power switch easily switches from off to on during travel, depleting the battery in this way too.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello,
Thank you for choosing Logitech. Thank you for sharing your experience, your feedback is much appreciated. I am sorry that you have experienced issues with the battery life of your keyboard; I would like to help. If you have not already done so, please download the Logitech "Options" software for customization and best performance. Also please check your computer for system updates. I have attached a link to the MX Keys "Getting Started" support page where you will find product guides, software updates and further support. Please visit the Logitech website for further assistance.
Best regards,
John at Logitech
https://support.logi.com/hc/en-us/articles/360034762774
Rated 2 out of 5 stars
Connectivity issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had to return this as I kept losing connection to my MacBook Pro
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello SDee, so sorry to hear about your experience with the MX Keys keyboard. At Logitech, it is our goal to ensure you are completely satisfied with your Logitech purchase. We take pride in the products and services we offer, and want our customers to enjoy them just as much as we do. If you ever experience any issues with our products, please reach out to us on our Logitech support website so we can help out. Hope you have a great day!
- Ricky from Logitech
- Pros mentioned:Battery life, Key feel
Rated 5 out of 5 stars
Keyboard
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love the keyboard. It’s super smooth and has a good weight to it. I would never get any other keyboard after having this one. It also holds a good charge as well.
I would recommend this to a friend Rated 1 out of 5 stars
DO NOT buy this keyboard
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is without a doubt the worst wireless keyboard I have ever purchased. I bought 2 of these one for work and one for home and both of them are horrible. Stay away from this item.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello Doug,
I am sorry that the MX Keys did not meet your expectations. Logitech appreciates your product review. - Leo from Logitech
- Pros mentioned:Battery life, Key feel, Keyboard quality
Rated 5 out of 5 stars
Best Keyboard Ever
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Different people prefer different kinds of key travel, some keyboards have low to high key travel. This keyboard is that sweet spot in the middle, its super comfortable to type on and well worth the money. Yes $100 is a bit pricey but speaks quality when you take it out the box. The keyboard is backlit so typing at night time is a breeze, which is just one of the several features this bad boy has. Logi is know for making awesome products and this is another awesome product I can recommend to friends and family.It has pretty decent battery life and overall the best keyboard ive ever owned.
I would recommend this to a friend Rated 1 out of 5 stars
CRAP!!
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not waste your money on this piece of garbage. I have to recharge this every few weeks… massive nuisance. For as expensive as this is…. Disgraceful.
No, I would not recommend this to a friendRated 1 out of 5 stars
Decent keyboard, questionable quality...
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I enjoy typing on the keyboard, but either the rubber feet on this keyboard are not even or the whole keyboard is warped. So when typing on the upper left or right keys (esc key or -/* on numeric keypad), the whole keyboard wobbles.
No, I would not recommend this to a friendRated 1 out of 5 stars
it was broken inside the box
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The keyboard came with broken keys inside the box. It was a big let down given this was supposed to be a premium product. I returned it together with the mouse. big quality flaw on my opinion.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello we are sorry to hear about your poor experience with the MX Keys. We hope that you were able to resolve the issue and given Logitech products another try after this isolated incident. If you ever have any questions, please visit us at support.logitech.com
Rated 1 out of 5 stars
Sticky Keys!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Significant delay from typing to "seeing" on the screen; several of the keys would stick and you would end up with a row of "i" or "m" or "s".
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi GregFIJI, thank you for your feedback! For support, please refer to: https://support.logi.com/hc/en-us/articles/360034762774 - Will, Logitech.
- Pros mentioned:Key feel
Rated 4 out of 5 stars
Good Wireless Keyboard
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've used many Logitech keyboards over the years, and most of the time they're well-built and last for a while. I have no doubt that the MX Keys keyboard will do the same. After spending a few weeks with the keyboard, I can say that the backlight is nice, all the shortcuts (for Mac and PC) are appreciated, and charging via USB C makes it a nice package overall. The keys themselves feel solid, but they're more butterfly-feeling styling than your typical membrane or mechanical keyboard. If this bothers you then steer clear, because, while they are strong and precise, there's not a lot of giving underneath. They are crafted with a small spherical shape that's molded to fit your fingertip, and I did find this to aid in typing accuracy. My biggest gripe is the battery life, which may not be the worst thing ever, but still notable. During normal use, at 4-hours a day, 5 days a week, the keyboard (with backlighting on) makes it through one week of work. I've yet to try backlight off for a long period of time, but I do wish the battery life could be a little better than about 20 hours. Overall, though, this is a solid keyboard for a variety of different applications. It's durable and can support three different devices at the same time, making it versatile as well. It looks good on a desk, and comes from one of the best PC accessory makers around. Would recommend.
I would recommend this to a friend Rated 1 out of 5 stars
broken less than 60 days
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the keyboard but the other day the 'n' key fell off. Trying to returnn for exchange. If able to exchange will give better review, if not will be seriously disgusted.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello Treiger. Thank you for taking the time to write your review of the MX Keys. I'm sorry your key fell off. The MX Keys has a 1 year warranty. You can start the process here: https://support.logi.com/hc/en-us/articles/360035471534-Warranty-MX-Keys-Wireless-Illuminated-Keyboard
-Charlton at Logitech
Rated 5 out of 5 stars
My new favorite bluetooth keyboard
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Many computer users don’t think about their keyboard and just use whatever comes with their desktop or laptop machine. In reality, however, the keyboard (and to a lesser extent, the mouse) is the most important interface you’ll have with your computer. Because of that, I’m always on the lookout for a better keyboard. Before there were wireless keyboards, I was a big fan of Microsoft’s Natural keyboard, and still use that today at work. At home, however, I got interested in wireless keyboards that would eliminate the hassle of wires. My first was also a Microsoft product, their first bluetooth keyboard. It was my favorite keyboard, and had great key travel, making fast typing effortless. The problem was that it was stuck on an older version of bluetooth while technology moved on. Logitech makes a lot of great keyboards, so I started with the K480, a small, heavy multi-device keyboard with a slot to hold a tablet. It’s not a bad keyboard, but the keys never felt right, and sometimes felt a little “sticky”, making fast typing difficult. Since that wasn’t the answer, my next Logitech product was the K780. This was a vast improvement over K480, and included a numeric keypad, which I loved. The K780 has round keys, which is a little different, but not really a problem. The best part is that the key travel was better, so the typing experience was vastly improved. I probably would have been happy to stay with the K780, but then I saw the new MX Keys. I had seen the Logitech Craft keyboard, and in my mind that was best keyboard on the market. However, there’s no way I’d pay $200 for a keyboard, so I figured the K780 was as good as it would get for me. The MX Keys keyboard is basically the Craft keyboard without the dial, so I was excited to try it out. What I found is that it’s even better than the K780, and has a typing experience that’s just as good as my old MS keyboard. The MX has a backlit keyboard, which is the first time I’ve seen this on any wireless keyboards. This is one of those features that you don’t think you need, until you do. The backlight is “smart”, meaning that it’s off until it senses your hands are near the keyboard. Then it lights up and adjusts its brightness to match the ambient light in the room. What a great feature! The MX Keys is truly a full-sized keyboard, which means that there are dedicated keys for cursor movement and things like insert, home, delete, etc. I love this! I didn’t realize how much I missed dedicated keys until I had to keep guessing as to whether the numlock was on or not. Minor quibble, but nice to not have to worry about that. The MX Keys is also a multi-function keyboard, like the K780. The main difference is that the K780 has a “groove” that can hold your tablet at the right angle, while the MX keys does not have that. To be honest, I miss that groove, but the MX does look better without it. Speaking of looks, the MX Keys is a very nice-looking keyboard. The back is aluminum, and there’s a weighted bar across the top which adds weight and heft to the keyboard, and that keeps it planted wherever you put it on your table or desk. This keyboard is not going to slide around. I like the weight of the keyboard, but I suppose that might be a negative if you’re planning to carry it around in your backpack. This is my new favorite keyboard! Assuming that there aren’t any updates in technology that change that, I plan to use this one for many years to come.
I would recommend this to a friendRated 1 out of 5 stars
Junk Keyboard
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing is garbage, keys dont work. Bought in May. Didnt last 3 months. I will not buy something like this again. Absolute trash.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi Vaughn, Very sorry to hear about your disappointment with the MX Keys Keyboard. At Logitech, it is our goal to ensure you are completely satisfied with your Logitech purchase. We take pride in the products and services we offer, and want our customers to enjoy them just as much as we do. To that end, the MX Keys has a 1-year limited hardware warranty. Here's the link to File A Claim:  https://support.logi.com/hc/en-us/articles/360035471534-Warranty-MX-Keys-Wireless-Illuminated-Keyboard. Hope that you found this helpful and that all is going well. Thank you for choosing Logitech. - Richard from Logitech
Rated 1 out of 5 stars
Long Term Issues
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have owned this keyboard for over 6 months and I would not recommend due to repeat connection issues.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello, we are sorry to hear that you are having issues with your MX Keys keyboard. You may reach us for support by opening a Technical Support ticket here: https://support.logi.com/hc/en-us/requests/new?ticket_form_id=360000621393
Rated 1 out of 5 stars
Over priced Plastic Keyboard!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Over priced plastic keyboard. Bluetooth issues constantly. I expected a lot more!!
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi Josh, thank you for your feedback! For support, please refer to: https://www.logitech.com/en-us/products/keyboards/mx-keys-for-business.920-010116.html - Will, Logitech.
- Pros mentioned:Keyboard quality
Rated 5 out of 5 stars
Best keyboard I have ever owned!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this keyboard. The keys feel great when typing. THe backlighting is awesome. I love that I can connect it to multiple devices easily via Bluetooth or the USB dongle that comes with it. The only con I have found so far it not being able to add a little more angle to it like my previous keyboard but I think it will just take a bit more getting used to it.
I would recommend this to a friend Rated 1 out of 5 stars
Don't waste $$
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Broke in a few months. Huge hassle to get processed through mfr warranty.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello Weidman! I'm sorry to hear about your MX Keys keyboard. Thank you for this feedback, I will definitely be passing these issues along. Have a great day! - Maggie from Logitech
Rated 1 out of 5 stars
Garbage
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This keyboard was a piece of crap. Never in my life has a keyboard been so terrible
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hey there BootedTrad77. I'm sorry to hear that you didn't enjoy your MX Keys. Your feedback has been heard and is greatly appreciated. If you have issues with the device, please feel free to contact us via our support site for warranty information and direct assistance. -Weston from Logitech
Rated 1 out of 5 stars
Just Terrible
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One month after I got it, it keeps turn up or down the speaker volume, and now it will do it on it own.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello,
Thank you for choosing Logitech and for taking the time to share your experience. I am sorry that you have experienced frustrations with your MX Keys keyboard; I would like to help. If you have not already done so, I recommend downloading the Logitech "Options" software for customization and best performance. If you are using the USB receiver, I recommend running the "Firmware Update Tool" to ensure your Unifying receiver has the latest updates. Also please check for system and driver updates for your computer. For further assistance, please visit the Logitech website.
Best regards,
John at Logitech
https://support.logi.com/hc/en-ca/articles/360034762774
Rated 1 out of 5 stars
number key
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Once again..I am having trouble making things work..I cannot get the # keys to work..I am sure I am missing something..
I would recommend this to a friendBrand response from Logitech
Posted .Hello! There is a lock symbol all the way to the top right of the keyboard. That is the num lock for the number pad. I hope this helps!





![The text on the image is grouped and corrected as follows:
1. F10, F11, F12: These keys are located in the top row of the keyboard, and they are used to access function keys.
2. 1, 2, 3: These are the number keys in the top row of the keyboard.
3. Sc - - + =: These are the arrow keys in the top row of the keyboard.
4. Backspace, Insert, Home, Page Up, Clear: These keys are located in the bottom row of the keyboard.
5. 1 / - P { [ } ] I / delete: These are the function keys that are used to navigate and modify text.
6. 7, 8, 9: These are the number keys in the bottom row of the keyboard.
7. Page Up, Page Down: These keys are located in the middle row of the keyboard and are used to navigate through documents.
8. Home, End, Page Up, Page Down: These keys are also located in the middle row of the keyboard and are used to navigate through documents.
9. Shift, Ctrl, Alt, Fn, Windows, Opt, Ctrl: These are the function keys that are used to access various system functions and shortcuts.
10. 0, Ins, Del: These are the number keys in the bottom row of the keyboard.
The image shows a close-up view of a black keyboard with the keys labeled, making it easier to identify and understand their functions.](https://pisces.bbystatic.com/image2/BestBuy_US/images/products/6366/6366560cv15d.jpg;maxHeight=54;maxWidth=54;format=webp)


