Customer Ratings & Reviews
- Model:
- ELG-00027
- SKU:
- 6382138
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers have good things to say about the Arc Wireless BlueTrack Ambidextrous Mouse, particularly praising its portability, design, and comfort. Many appreciate its convenient size, good battery life, and reliable Bluetooth connectivity. However, some customers have noted concerns regarding the smoothness of scrolling, the price point, and the functionality of the right-click feature.
This summary was generated by AI based on customer reviews.
Not working.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was working perfectly fine for my MacBook Air 2020 and it suddenly stopped working. I’ve tried pressing the Bluetooth button for 3-5 seconds as recommended and it does not work, I tried again for 30 seconds and it flashed but does not appear as discoverable.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hey there,
Thank you for taking a few minutes to outline your experience for us. We're sorry to hear you are encountering this issue, but think we can help. We recommend visiting this link, which hosts our collection of helpful how-to guides and troubleshooting techniques for all of the most common issues are seeing. Find all you need to know here: https://support.microsoft.com/en-us/topic/troubleshoot-problems-with-your-microsoft-mouse-or-keyboard-5afe478d-6402-d72b-93b9-e4235fd5c4cd
Best,
Brad - Microsoft Customer Care
Bluetooth connectivity issues
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The mouse seemed like a really cool device and was nice when it stayer connected. Unfortunately, too many disconnects caused me to return it. Tried multiple troubleshooters to no avail.
No, I would not recommend this to a friendNot use to it yet.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm not sure that I like this mouse yet - just very different from the regular.
No, I would not recommend this to a friendAverage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Microsoft - Surface Arc Mouse - Cobalt Blue, don't like the feel or color.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry you're not fond of the style of Surface Arc Mouse. We appreciate your honest feedback. If you like, you might be interested in trying out the Surface Mouse. You can find it at Best Buy here: https://www.bestbuy.com/site/microsoft-surface-mouse-silver/5663300.p?skuId=5663300.
Kind regards,
Jessica
Surface Customer Care
Good idea but bad handling feature
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Having the ability to flatten the mouse is a really good idea but after just a couple days of using it my hand and wrist started hurting because you can't grip it right with your fingers not having an area to touch and control the movement of the mouse since its hollow underneath. I returned it!
No, I would not recommend this to a friendokay
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.seems to be okay but i never actually purchased it.
No, I would not recommend this to a friendWill be exchanging
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My mouse would not turn on. Changed batteries but would still not work.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry you're running into some difficulty with your Surface Arc Mouse. We would like you to know we're here to help you get up and running with your device! First, try some simple troubleshooting options here: https://support.microsoft.com/en-us/help/4023522/surface-troubleshoot-problems-with-your-bluetooth-mouse.
If you should be experiencing any further issues, we highly recommend that you reach out to our support team here: https://support.microsoft.com/en-us/contactus/.
We're always happy to give you the support you need. Thank you for your patience!
Kindly,
Jessica
Surface Customer Care
form over function
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.look sharp, but disappointingly lacking in features.
No, I would not recommend this to a friendNot working for me
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Couldnt get it to work with my Surface Pro 8, im guessing this is obsolete for that PC
No, I would not recommend this to a friendLooks cool, but I would stick with classic mouse
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing looks cool but I find it doesn't consistently keep a good connection to my surface. I ended up using a regular mouse and find it has much better consistency and sensitivity.
No, I would not recommend this to a friendNot comfortable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thought this was made for comfort but it was very uncomfortable to use.I wonder if it’s because I have small hands
No, I would not recommend this to a friendUncomfortable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't want to hold arch when using wants to flatten back to the off position. Makes it uncomfortable to use especially for longer periods.
No, I would not recommend this to a friendStopped working, super sad.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted to love this mouse but it just stopped working. I bought it in June, it’s now October and I have not been using it often. It won’t connect to my laptop (also a Microsoft device) anymore.
No, I would not recommend this to a friendCute but stopped working
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This mouse stopped working after a week and I had to return it. It is really cute thought. I would not be able to recommend it though.
No, I would not recommend this to a friendNot Good
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This mouse is really cool and I love the touch scroll feature. However, it constantly disconnects. I use it for like 5 min max we very time and it just stops working. Out of frustration I’ve just stopped using it and went back to my trusty old wired mouse.
No, I would not recommend this to a friend- Cons mentioned:Price
Not worth the money
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was not impressed with how my hand had to hold it. Uncomfortable. Expensive for a mouse. Returned it.
No, I would not recommend this to a friend Good looking but not working.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome appearance design, however, really hard to use.
No, I would not recommend this to a friendgreat concept... that's it.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The color and feel and even build of the mouse is very, very nice. The concept of it flattening out is also very practical. But as an actual mouse (what it is intended to function as), it is very unreliable, ergonomically uncomfortable and much too small for the hand. And I by no means am a big guy with a big hand (5'9''). I unfortunately had to return this item and am very pleased with a new mouse that I purchased; the Logitech MX Master 3.
No, I would not recommend this to a friendDoesnt always sync
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'd say about 40% of the time the mouse doesn't sync to the surface, and I have to turn the mouse on and off 3 to 4 times to get it to work.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello,
We appreciate you taking the time to reach out to us about the difficulties you've been having with your Surface Arc Mouse. To assist, we have some great troubleshooting tips via this link here: https://support.microsoft.com/en-us/help/4034571.
If you need any additional help with your Surface Arc Mouse our support team can also be reached here: https://aka.ms/AA4rbq6.
Kindly,
Heather
Surface Customer Care
Do not recommend
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned it. Didnt like it. Not ergonomic and I prefer the cheaper surface mouse
No, I would not recommend this to a friend