Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

$99.99

Customer reviews

Rating 4.4 out of 5 stars with 1288 reviews

Rating Filter

Rating by feature

  • Cleaning Quality

    Rating 4.5 out of 5 stars

  • Maneuverability

    Rating 4.6 out of 5 stars

  • Ease of Assembly

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers are enthusiastic about the UltraCyclone Pet Pro+ CH951 Cordless Hand Vac, highlighting its excellent suction power and overall performance. Users appreciate its portability, lightweight design, and useful attachments, making it convenient for quick cleanups. The battery life is also praised, though some find the noise level to be high and the capacity of the bin small. Many customers find it effective for pet hair removal and appreciate its size for everyday cleaning.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 57 Showing 1,121-1,140 of 1,288 reviews
  • Pros mentioned:
    Portability, Suction power, Weight
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Good Product

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good product. To the point: we have a dog that sheds consistently. This vacuum worked well to pick up the hair from the hardwood floors. It is quite well to pick the hair up from the carpet as well. 5 stars for hardwood floor performance. 4 stars for carpet performance. The ease of use is great. 5 stars. It is light. The included nozzles will help reach some cumbersome nooks and crannies. The portability or lightness does not hinder performance. Use in the car: 5 stars for all the non-sticky problems. The sand and most of the doggie hair are taken care of nicely. 5 stars for the sand and 4 stars for the doggie hair. Use a shampoo on the upholstery and then use the vacuum to increase its helpfulness. Battery performance: Overall 3 stars. It takes a whopping 6 hours or so to charge. The vacuum holds the charge for a moderate amount of time (12-15 mins) depending on use. It could hold more or less depending on the stress you give it. Power: 4 stars. It is way better than many products in the market when it comes to suction power. Cordless vacuums have significantly improved their performance over the last 10 years. If you know this machine's limitations and your job has moderate to high workload requirement then you will not be disappointed. But, if your goal is to clean an overwintered mess of a carpet or a garage that is a little bigger, then you will have to look elsewhere. For small spaces and moderate tasks, this is a very good purchase. Overall usability: 5 stars. Portable. Light. Easy filter access. You can empty it swiftly. Power button location may need a small geographical change.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not worth it!

    |
    |
    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really was excited for this mini vacuum but it’s not worth the money. It brings a charger but it burns out so quick so you have to keep recharging. You could t probably find a cheap option and better quality than this one.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,
      Thank you for taking the time to leave a review.
      We're so sorry to hear that you’re having trouble with your Shark - UltraCyclone Pet Pro. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
      Kind regards,
      Shark Clean

  • Rated 1 out of 5 stars

    Bad attachment design

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The attachment neck is weak and easily broke. The vacuum can not be used.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi Lori,

      Thank you for sharing your experience. It’s clear the attachment neck didn’t meet expectations, and we understand how frustrating it is when a product becomes unusable. We’d like to help resolve this, please contact our support team at 1-855-427-5127 Mon – Fri 9am — 9pm ET | Sat. 9am — 6pm ET, so we can explore options to assist you. Your feedback is valuable and helps us improve.

      Kind Regards,
      Shark Clean.

  • Rated 1 out of 5 stars

    Worst experience ever shopping with Best Buy

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I received the Shark ultracyclone pet pro cordless hand vac in a box that was damaged and retaped so many times. All I received was the vacuum and 1 attachment, not the other two nor the charger. I returned the item. Was sent another item which was in worse condition than the first one. All that was in the box was the vacuum no charger or attachments. Returned that one for a refund., Bought the item elsewhere and had no problem

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      We are sorry to hear of your experience with purchasing the Shark UltraCyclone. If you have any questions or concerns about any Shark product please do not hesitate to reach out to our Customer Care Team at 1-877-581-7375 Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday from 9:00 am to 6:00 pm EST.

  • Rated 4 out of 5 stars

    Not the Best, but it Works

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this Hand Vac to replace my Dyson Hand Vac, which the battery went dead on. The Dyson battery life never really impressed me. The cost of the Dyson battery replacement was more than the cost of this Hand Vac, and this Shark works well enough for me. The only downside is the lack of flexible attachments for getting into the crevices of my car.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Difficult to operate with one hand

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Difficult to operate with one hand. Description say it is one click operation but not that easy to operate with one hand.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello Jacob,
      Thank you for taking the time to leave a review.
      We're so sorry to hear that it hard to operate your Shark Hand Vac. We will absolutely share your feedback with the relevant teams for consideration on future products.
      Kind regards,
      Shark Clean

  • Rated 3 out of 5 stars

    Kinda disappointed

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its ok I guess, but the tip cracked already. Diesnt hold a charge very long.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not powerful

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not pick up dog hair. Only worked on dirt or sand.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello Celia,
      Thank you for taking the time to leave a review.
      Based on the suction power you’ve described, it sounds like there’s a chance the vacuum may not be working as it should. Could you please give our team a call at 1-855-427-5127? We are open Monday through Friday, 9 a.m.-9 p.m. ET, and Saturday, 9 a.m.-6 p.m. ET.
      Kind regards,
      Shark Clean

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Excellent choice!

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This handheld vacuum is an excellent choice for your daily cleaning challenges!

    I would recommend this to a friend
  • Pros mentioned:
    Suction power

    Rated 5 out of 5 stars

    Bee

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As advertised. Works great and easy to use. Good suction and charges easily

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    weak suction

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    weak suction and accessories are not ideal. need an extender

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Vacuum

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This vacuum works great I use it for everything Steps Floors Carpet

    I would recommend this to a friend
  • Pros mentioned:
    Suction power

    Rated 5 out of 5 stars

    Love it

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is purchased for a xmas gift but seems to be a powerful product .

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Great Buy

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Efficient. Easy to use. Good value for money.Will recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Suction power

    Rated 5 out of 5 stars

    So far so good.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Powerful suction. Wish the compartment was a little bigger.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Quick clean up

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Helps to clean up quickly. Light weight and easy to handle

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Poor Pickup

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used on steps for cat hair. Hair gets stuck on brush. You have to pull off. The rubber on other brush did nothing.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi Karen,

      Thank you for taking the time to review the Shark UltraCyclone Pet Pro Cordless Hand Vac. We’re glad to hear you gave it a try for tackling pet hair on stairs, though we're sorry to hear it didn’t meet your expectations when it came to the brush performance.

      We know how frustrating it can be when hair doesn’t lift away as intended. Our goal is to make cleanup as easy and effective as possible, especially for pet owners. Your feedback about the brush design and rubber attachment is incredibly helpful and will be shared with our design teams.

      If you’d like help with maintenance tips or exploring alternative accessories that might perform better for your needs, we’d be happy to support you. Please feel free to reach us at 1-855-427-5127.

      Kind regards,
      Shark Clean

  • Rated 3 out of 5 stars

    Disappointing.

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not the best handheld vacuum I’ve used. Not good at overcoming static electricity to get pieces of dirt off my couch.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t waste your money

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t waste your money. . battery life sucks. And not tht powerful.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello there,

      Thank you for taking the time to leave your review. We're truly sorry to hear that you're not satisfied with the battery life and power of your unit. This isn’t the experience we want for our customers, and we completely understand your disappointment. We’d really appreciate the opportunity to make things right. Please give us a call at 1-855-427-5127, and one of our product specialists will be more than happy to assist you and help restore your confidence in our brand.

      Kind regards,
      Shark Clean

  • Rated 3 out of 5 stars

    Battery dead. Less than a year old

    |
    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My vacuum just stopped working. Doesn’t charge. I’ve tried everything p

    I would recommend this to a friend