Customer Ratings & Reviews
- Model:
- XPIO13SCSS
- SKU:
- 6408648
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers are impressed with the Opal 2.0 ice maker, particularly the excellent ice quality and ease of use. The side tank and its convenient size for countertop placement are also well-received. However, some customers have concerns regarding the noise level and long-term reliability, while others feel the cleaning process is a bit lengthy.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Reliability
Twice failed. Buy the warranty.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tried to love this nugget ice maker…twice. Both developed the same issues that always result in a non working unit.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are sorry to hear that your both Opal Icemakers has quit working and would like to get more specific information if you could please send us a PM/DM on any of our social media pages and please reference this review. GE Profile
A great purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the second one I have purchased this year. First one for myself. The second was as a gift. I love the product, the price, and the delivery.
I would recommend this to a friend- Cons mentioned:Noise level
Ice Maker
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is very very loud and freaks our pups out ! It sounds like the house is haunted when it makes its noises. Great ice but poor design. Bigger than we thought it was.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there, thanks for reaching out. If your unit's making a squeaking noise, this may be normal at times as this signifies ice building up around the mechanisms of the unit. This ice should be taken care of by the automatic defrost cycle. This cycle is automatic and may take 30-45 minutes. During this time, the ice maker will not respond when you press any buttons, and it will not make ice. If the squeaking does not stop, then you may want to consider cleaning your Opal. Cleaning steps can be seen in the Use and Care manual. If you have other questions, know that you're always free to reach out and let us know! -Michael@GEAppliances
- Pros mentioned:Ice qualityCons mentioned:Noise level
THE SOUNDS ARE UNBEARABLE
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I read reviews on the horrible sounds. Hoped they weren’t true and bought it anyway. HUGE MISTAKE. The sounds are unbelievable annoying (especially when defrosting). Makes great ice, but it’s not worth it.
No, I would not recommend this to a friend - Cons mentioned:Reliability
Extended warranty for 2 years or fix the problem
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the second one in 2 years i have purchased. The first one died just before the warranty ran out so they just gave me my money back so i could buy a new one but the second one is 3 weeks out of Warranty and it is broken again. If they would put a cheap replaceable filter in it that would fix the problem but everything nowadays is made to last just outside of the warranty date so know if you buy this unit it only going to last around one year
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hey there - We sincerely apologize for the inconvenience you've encountered with your ice maker. We understand your frustration and would like to assist you in resolving this matter. To address the issue you're facing, we recommend reaching out to Opal Ice Maker Support directly. You can contact them through their website or by calling 1-866-907-6718. They will best be able to get this matter resolved for you. Once again, we apologize for any inconvenience you've faced, and we appreciate your understanding. -Kacie@GEAppliances
Great machine!
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a must buy for any new homeowner! Absolutely love my ice machine and cannot wait to get great nugget ice!
I would recommend this to a friendMy GE ice maker
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This ice maker is an excellent product. It has performed better than expected.
I would recommend this to a friend- Cons mentioned:Noise level, Price
Very disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not all it’s cracked up to be. It kept defrosting and not making ice. Also, makes a ton of noise. Pretty sad for as much as it cost.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thank you for taking the time to write this review! At GE Appliances, we strive to deliver the highest quality products and services that meet every need of our consumers; however, we understand that there is always room for improvement. This said, we would like to apologize for any inconvenience these issues have caused you. Additionally, we highly recommend contacting Opal support by calling 1-866-097-6718, M-F, 8am-8pm EST. We hope this helps, and if you need any additional assistance, please reach out to us on social media! Wishing you well – Matthew@GEA
Great Ice Maker
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.An awesome countertop ice maker that makes “sonic” ice.
I would recommend this to a friendMitzi m
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the Ice makerit working great especially love the cleaning feature .
I would recommend this to a friendgreat
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great, works well but sometimes stops making ice. Hope it keeps up.
I would recommend this to a friendIce maker
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love it works great for what we needed. We would highly recommend this to everyone.
I would recommend this to a friendBrand response from GE Answers
Posted .Hello- Thanks so much for your purchase! We are so happy to hear you are pleased with your new Opal Nugget Ice Maker. This is such a nice convenience to have in your home and we truly appreciate your recommendation. If you have any questions in the future, please let us know. We are here to help! Joyce@GEA
- Cons mentioned:Noise level
Screeching noises
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I cleaned the machine as instructed, a few days later it started making screeching noises so i cleaned it again but the noises continued. I called the company and they sent me a new one but it also made the same noises. i read a lot of reviews on the same issue so it seems like the machine is manufactured with problems
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We apologize for the issues you are having and can understand your concern. Please contact Opal Support at myopalservice.com or call 866-907-6718, Monday through Friday, 8:00 AM to 8:00 PM, EST.
Use it constantly!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thus is a great product. I use it throughout the day.
I would recommend this to a friendLove it!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it and not to noisy. Purchased one for me and another one to gift a family member and they love it.
I would recommend this to a friendIce machine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t know how I lived without this ice machine. It’s fabulous!!!
I would recommend this to a friendAwesome ice quieter than other ice machines
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quiet extra side tank holds more water so refills are less
I would recommend this to a friendExcellent product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.An amazing product. Everyone in the family uses it several times a day.
I would recommend this to a friend- Cons mentioned:Noise level
Awesome nugget ice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to set up. Not as noisy as I was expecting based on the reviews or was very easy to get used to. I put a couple of baggies of ice in the freezer for the holidays, but haven’t needed them. Would definitely recommend for people wanting nugget ice without trips to Sonic.
I would recommend this to a friendBrand response from GE Answers
Posted .Hello - We're excited to hear the performance of this GE Profile ice maker could exceed your expectations. Thanks for taking the time to provide your valuable feedback. All the best! - Don@GEA
Best nugget Ice ever
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love this machine and the ice stays in bin for a while
I would recommend this to a friend