Customer Ratings & Reviews
- Model:
- XPIO13SCSS
- SKU:
- 6408648
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers are impressed with the Opal 2.0 ice maker, particularly the excellent ice quality and ease of use. The side tank and its convenient size for countertop placement are also well-received. However, some customers have concerns regarding the noise level and long-term reliability, while others feel the cleaning process is a bit lengthy.
This summary was generated by AI based on customer reviews.
Best nugget Ice ever
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love this machine and the ice stays in bin for a while
I would recommend this to a friendAwesome machine
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great price. I love this machine. Best investment I’ve ever made
I would recommend this to a friend- Pros mentioned:Ice quality
Great Ice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the ice and it makes it fairly quick. My only issue is with it making a mound in the middle and I have to come by and spread it out so it will continue to make ice. Really just a small annoyance.
I would recommend this to a friendBrand response from GE Answers
Posted .Hello- We appreciate your purchase and glad you are loving your Nugget Ice Maker. We appreciate your feedback and will be sure to share this with our engineering teams. If you have any questions or need anything, please reach out to us directly. Thank you! Joyce@GEA
The Best Icemaker
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best countertop icemaker!! Love this and would recommend it
I would recommend this to a friendPerfect
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.LOVE THESE NUGGETS! It only has one size option, would've loved to select from different sizes.
I would recommend this to a friend- Cons mentioned:Price
Good but overpriced
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good ice maker but overpriced to be honest. Overall ok.
No, I would not recommend this to a friend - Pros mentioned:Ice quality
Way over priced for only working 6 months
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great ice making machine until it hits the deadly 6 months. Had the warranty and GE replaced it. But the warranty is only good one time within the year. So now 6 months later with the new, again it’s going. We clean it, and we only use Distilled Water and still. No way I’m dumping another $600 on an Opal.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are sorry to hear you are having an issue with your replacement Opal. We can understand your concern and would like to offer some troubleshooting that may help. If the water well is filled to the upper fill line and no ice is being produced, please perform this simple test: 1. Please start the Opal and switch to cleaning mode. Don't forget to detach the side tank. 2. Remove the screen/filter at the bottom corner of the reservoir, exposing the small white rubber inlet used for water circulation. 3. Make certain that the Opal is not connected to the phone app and that the water well is filled to the upper fill line with distilled water. 4. Remove the ice bin and press the button to see if the Opal pumps water. This could take up to 5 minutes to start. 5. Plug the small inlet with your finger for 10-15 seconds to create a vacuum within the pump/circulation system. 6. Release the plug and wait a minute or until you see water movement. 7. If you do not see a change, you may want to repeat these steps a couple of times. Note: If you see water movement, please switch to ice mode and run for 30 minutes. **You may also need to prime your pump so try using a Turkey Baster/Injector and gently fill the hose that doesn't go to the side tank with water, and then restart the machine. If this doesn't help, please reach out to Opal Service at 1-866-907-6718, M-F 8:00-8:00 EST.
Best ice machine
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it!!!!!.. I will definitely recommend for everyone to purchase this item.
I would recommend this to a friendBrand response from GE Answers
Posted .Hi - It's great to hear that you're loving your GE Profile ice maker. The SmartHQ app really does enhance the experience when using this unit. Thank you for taking the time to provide your valuable feedback. We wish you all the best. - Don@GEA
Good little ice maker
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. Got it to replace an original Opal. The side reservoir first hold as much water as the original Opal but it's still good.
I would recommend this to a friend- Cons mentioned:Reliability
Great ice terrible reliability
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great ice maker But horribly unreliable. I’m on my 4th one. They last about a year and a half. Definitely buy the service plan
I would recommend this to a friendBrand response from GE Answers
Posted .Hello- The ice is great, but we are so sorry that you've had these issues with your previous Opal Ice makers. This is not what we expect to hear and are truly apologize for your inconvenience. We will share this feedback with our team. If Opal Service is needed, please reach out to 1-866-907-6718, M-F, 8-8 EST. Joyce@GEAppliances
Opal
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pricey but we love the Opal 2 as long as we keep the reservoir full it works well
I would recommend this to a friend- Cons mentioned:Noise level
Do not buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am on my second ice maker now because this ice maker starts to make a loud obnoxious noise. Guess what looks like ill be on my third now I thought it may be the fan but it sounds like its coming from the the machine that cuts the ice. For the amount of money spent on this devices its ridiculous that I even have to deal with poor quality control. I clean this unit twice a month and the water to the entire house is filtered. So its not user error....
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there - Thanks for bringing this to our attention. While we strive to meet the needs of all our consumers; we understand there's always room for improvement. We appreciate your valuable feedback, that we'll gladly share with our product design team for review. Kind regards. -Don@GEAppliances
Great ice nugget size.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This makes the most perfect ice nuggets. The water container is nice. Setting up the WIFI took some fineness.
I would recommend this to a friendBrand response from GE Answers
Posted .Hello. We're happy to hear that you are enjoying your ice maker, and making some great ice! Thanks for the review, and should you have any additional feedback, please reach out to us! All the best.-Kianna@GEA
- Pros mentioned:Ice qualityCons mentioned:Noise level
Very LOUD!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm on unit #2 and will be returning as it makes a LOUD (like a blender or even a jack hammer) when making ice or defrosting. Its too bad because it does make great ice.
No, I would not recommend this to a friend Hospital Ice Maker
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this ice machine, well worth the price. Great purchase l. You won’t be disappointed!
I would recommend this to a friendBrand response from GE Answers
Posted .Hello- Thank you for contacting us with your feedback. We are so glad to hear that you are loving your icemaker. Your review means a lot to us! We hope you continue to enjoy it for many, many years. If there is anything else, we can help with please let us know. Sincerely-Dianna@GEA
Ice maker
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this ice maker. It does not make a lot of ice for a big family but it’s fine for my hubby and me.
I would recommend this to a friendGreat machine! Worth the money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great machine. Worth it to just spend the money on this rather than the cheap ones that need to be replaced. Love that it’s easy to clean
I would recommend this to a friendOk product
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great for a while unfortunately the tubing gets clogged quit easily
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We appreciate you leaving us your review. We encourage you to follow the cleaning instructions beginning on page 7 of the Use and Care manual and use only potable water in your unit. If this does not fix this matter, please contact Opal at 1-866-907-6718. They will best be able to assist further.
Warranty run around.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. It was scratched up right out of the box. I contacted GE, they said to contact On Point Warranties, which has given me the run around. They don’t want to replace the scratched up part. GE better step up their game.
I would recommend this to a friendPerfect nugget Counter top ice machine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great machine. Be sure to get the additional water filter for this machine if you use city water.
I would recommend this to a friend