Customer Ratings & Reviews
- Model:
- XPIO13SCSS
- SKU:
- 6408648
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers are impressed with the Opal 2.0 ice maker, particularly the excellent ice quality and ease of use. The side tank and its convenient size for countertop placement are also well-received. However, some customers have concerns regarding the noise level and long-term reliability, while others feel the cleaning process is a bit lengthy.
This summary was generated by AI based on customer reviews.
Quiet, instant ice maker
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Briefly, this ice maker is quiet and fast, however, I noticed one issue may make the customers confusing that it always has air choking. the solution is to raise the water tank to put the air out.
No, I would not recommend this to a friend- Pros mentioned:Ice quality
Do not buy!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the ice maker when it worked. This is the second one we purchased. Both barely made it a year before they quit working. Expensive piece of JUNK
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Oh no! This is not the experience we would want you to have with our Opal ice maker. For help with this situation, we recommend contacting Opal Support by calling: 1-866-907-6718, M-F 8-8 EST.
Don’t make me buy more
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Filter should be included bc the stores do not sale or have them in stock. But my wife loves it!
I would recommend this to a friendGreat item for home use.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just what we wanted Made my wife a very happy person.
I would recommend this to a friendLove
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love, love, love, best money spent in a long time!
I would recommend this to a friendA little disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the ice, when it works. This is our second one. First one never worked, this one constantly stops pulling water from the Reservoir and it has to be taken apart.
No, I would not recommend this to a friend- Pros mentioned:Ice quality
Great Ice Machine
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quiet machine. Extra tank has been nice. Had the insignia brand pellet ice maker and it's not even close how much better this machine is.
I would recommend this to a friendBrand response from GE Answers
Posted .Good day,
We appreciate you sharing your thoughts with us. It's so nice to hear that you are enjoying the convenience this product provides. The side tank definitely helps reduce the amount of refills you have to make. Your support means a lot to us. Take care! Mike@GEA
- Cons mentioned:Noise level
RUN RUN RUN
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not waste your money. After about 9 months it started making an awful screaching noise and GE was 0 help. I wish I would have read the reviews before I bought this. Very disappointed
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We understand your concern over noise, and we want to help in any way we can. Please send us a private message over our GE Appliances social media (such as Facebook or Instagram) with a copy of your review and your contact information. With that information, we can certainly review further.
- Pros mentioned:Ice quality
Love it!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it! I would buy it again. It takes about an hour to fill up with ice. I use the app to start making the ice before I get home
I would recommend this to a friendBrand response from GE Answers
Posted .Hi - It's great to hear that you're loving your GE Profile ice maker. The SmartHQ app really does enhance the experience when using this model XPIO13SCSS. Thank you for taking the time to provide your valuable feedback. We wish you all the best. - Don@GEA
- Cons mentioned:Noise level
Worst thing ever!!
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was so excited about getting this. I Bought this icemaker and returned it 24 hours later. It makes a loud grinding noise that is not normal. After looking at other reviews, I can see that they have a huge problem for such an expensive item.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello there - We are very sorry to hear you weren't satisfied with your purchase. While we work very hard to meet the needs of all our consumers, we also understand there will always be room to improve. We appreciate you taking the time to share your thoughts with us. We will pass your feedback to the design and engineering teams. We apologize for the inconvenience you experienced. Take care. Julia@GEAppliances
- Pros mentioned:Ice quality
Great machine to have.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The wife has been eyeing this toy for a while and surprised her early for Christmas with one and it’s been nice very convenient.
I would recommend this to a friendBrand response from GE Answers
Posted .Hi - We appreciate you sharing your experience! It's a pleasure having you in the GEA family and we're glad your family is enjoying your new GE Profile Opal ice maker. We wish you all the best! - Don@GEA
Not worthy
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s been 3 months? It stopped working. Cleaned and descaled regularly but crapped out
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We hate to hear that your unit is not working even after troubleshooting. We recommend reviewing your warranty information, which can be found by searching your model number on our website. We do apologize for any inconvenience. All the best,- Kianna@GEA
Ice Ice Baby
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My girlfriend love it got it for as a gift due to her being a ice eater the only thing we don’t like is it takes for ever to get full
No, I would not recommend this to a friendOh No Opal!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The GE Opal countertop ice maker has ended up being a fluke. After about a month of use, it began saying “add water” after pulling all The water in the tank into the internal reservoir and subsequently producing no ice. I wish I would have purchased a protecting plan now. Other than that, the ice it does produce is as advertised and the machine is fairly easy to use and clean.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We’re sorry to hear of the trouble with your ice maker. This certainly isn’t what we like to hear. Opal Support Line is available at 1-866-907-6718, and they’ll be able to assist! -Gina@GEA
- Cons mentioned:Noise level
Find something better to buy
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The side tank separates from the main part of the ice maker. It's too loud & not worth the money.
No, I would not recommend this to a friend - Pros mentioned:Ice quality
I didnt receive it!
|Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered it and somehow it got returned because it was damaged. I have yet to recieve my rewards certificates back yet so i can order something else. Im sure it is a good product. Just wasnt able to find out.
I would recommend this to a friendBrand response from GE Answers
Posted .We regret that you’ve had an issue with damage, and trouble getting your certificate. We know that may be frustrating. If you returned through Best Buy directly, you may want to reach out to their customer service at 1(888) 237-8289. We’re confident they’ll be able to help.
Nice but inconsistent.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the ice, the problem is the side tank can be connected and it says add water, when you add water, it then goes in to defrost mode so it never runs "nonstop". I dont use the side tank because it can be full and tells me to "add water". Every time it says add water (although it's full) it goes in to defrost mode. I have followed the manuals, contacted GE cleaned the unit, drained the unit and still no luck. Returning today.
No, I would not recommend this to a friend- Pros mentioned:Ice quality
Amazing product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Set up today. Set up and cleaning cycles a little much. Amazing product after though. Loving the perfect ice nuggets!!!!
I would recommend this to a friendBrand response from GE Answers
Posted .Hello - we appreciate your feedback on your amazing Opal Ice Maker! We’re happy to see that you’re loving the perfect nugget ice this unit creates and will certainly forward your feedback on the set up and cleaning cycles to our engineering team - as they are always looking for ways to improve the user experience. We’re confident this amazing product will remain a favorite in your home for years to come and please reach out anytime if there is anything we can assist with. Have a great day! Lauren@GEA
- Cons mentioned:Noise level
Review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Yes. This ice is pretty good. Makes a little noise but overall fine.
I would recommend this to a friendBrand response from GE Answers
Posted .Hi there,
We're so happy to hear how much you love your ice maker! It's understandable how the noise can be a bit distracting, but trust that it will serve you a long time. Let us know if you need anything. Have an awesome day! Mike@GEA
Ice
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great ice maker bust only lasts about a year. Purchased the warranty and Best Buy replaced it with no issues.
I would recommend this to a friend