Customer Ratings & Reviews
- Model:
- XPIO13SCSS
- SKU:
- 6408648
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers are impressed with the Opal 2.0 ice maker, particularly the excellent ice quality and ease of use. The side tank and its convenient size for countertop placement are also well-received. However, some customers have concerns regarding the noise level and long-term reliability, while others feel the cleaning process is a bit lengthy.
This summary was generated by AI based on customer reviews.
Breaks as soon as warranty expires
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Before I bought this many people complained about it breaking down right after the one year warranty but I thought I bought an extended warranty but tonight I found out I didn’t. No one will even fix it if I pay for it.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello- We appreciate you taking the time to contact us with your feedback.We always strive to providing solutions for our customers and if we could get some additional information, we would like the opportunity to help resolve any concerns you may have. If you could please reach out to us via private message on social media, we would be happy to help! Let us know if you need anything else. All the best! Dianna@GEA
I love the ice machine!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it. It give the perfect little ice cube nuggets. It was easy to set up.
I would recommend this to a friendBrand response from GE Answers
Posted .Good day,
We're so happy to hear how much you love your little ice cube nuggets! It's great setting up was simple and we know you'll enjoy this unit for many years. If you need anything, reach out to us anytime. Best wishes! Mike@GEA
Do Not Spend Your Money
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If I could give this product zero stars I would. Product is a piece of junk that only lasted 1 month past warranty. And that is when I didn't have issues with the product during that time. I would not recommend this item to anyone.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello. We hate to hear you’ve had issues with your Opal – that certainly isn’t the performance we would expect, and we regret the trouble you’ve had. We want to assist. If the Opal isn’t making ice, you may want to make sure the ice bin is pushed completely into place and/or try resetting the unit by unplugging it for 3 to 4 hours. Additional troubleshooting information, for no ice production and other issues, is available in an article on our GE Appliances website. If you’d like to view that, you can do so by searching our website for the phrase ‘Opal Ice Maker – Troubleshooting’ and clicking the ‘Support’ tab; the article will be linked. We also have Opal Support available at 1-866-907-6718, and those specialists would be glad to help. We hope you’re able to get this resolved soon, and we’re always available here or over social media for any concerns or questions. -Sarah@GEA
NOT QUITE READY FOR RELEASE...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The ice maker needs to be redesigned, especially since the drawer needs to be insulated!! This causes the ice to continually melt, which make the ice maker worker non-stop to continually re-make ice..
No, I would not recommend this to a friendStops making Ice
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working and you can only return to Best Buy 15 days after purchase. Did not make 90 days of working. I cleaned and sanitized as instructed in booklet provided. DON'T BUY this product.
No, I would not recommend this to a friendAweslme
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Simply to put together , easy to work ! My husband loves it for everyday ice
I would recommend this to a friendBrand response from GE Answers
Posted .Hi,
Thank you for giving us your thoughts on this wonderful ice maker. We're pleased to hear your husband loves it and uses it everyday! This is definitely one of our more popular products. If there's anything you need, reach out to us anytime. Wishing you the best! Mike@GEA
Lasted 1 year garbage
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great while it lasted. Pump and sensors went oit in a year. Will not uprake any water for a clean cycle or to make ice. Customer service wasnt not helpful tried troubleshooting with every oktion on interent. Trash for the price.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We’re sorry to hear you’ve had trouble with your Opal and that troubleshooting didn’t work. Our Opal team is in the best position to help and can be reached at 1-866-907-6718. Take care. -Gina@GEA
Stopped working after 6 months
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The GE Profile - Opal 2.0 stopped working after 6 months. Also note the tray that holds the ice isn't insulated, so it is continually making ice as the ice in the tray is melting.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We’re sorry to hear you’re unhappy with the design and that your machine is no longest operating as expected. We’ll be sure to pass along your insight for consideration in future products. For help with your Opal, please reach our Opal Support Line at 1-866-907-6718. We’re confident they’ll be able to resolve what’s going on. -Gina@GEA
Ice Maker
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its 2 months ols and already broke down. For $ 700 i got ripped.
No, I would not recommend this to a friendDon’t Waste your money
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had this ice maker 6 months and two weeks ago it completely stopped working. It’ll make handful of ice then quit. $600 for a ice machine to work 6 months is ridiculous and outrageous!
No, I would not recommend this to a friend- Cons mentioned:Noise level
Great Ice - Horrible machine
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing is so cool, and i wish it wasnt a giant piece of junk so bad. 3 weeks in, Ive had 3 now. They all make so much noise and require hours of cleaning weekly for “descaling” even though I have soft water…makes no sense. Also, the ice bin has alittle air gap between the ice and outside air (good idea) but after the first day its held a tiny bit of condensation. Not air tight, and for a $650 appliance it looks terrible. Do better GE…qc your products. This could be such a great buy….just not for $650
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi - while we're glad to hear that you think this machine is cool, we're also very sorry to know that it hasn't fully met your expectations. Please know we will share your thoughts with our product and design teams for future design consideration. -- The weekly cleaning of your unit is recommended to keep your nugget ice tasting fresh and your Opal looking great. Also, a bit of condensation forming from the ice bin is considered normal, and the included drip tray can be installed in front of the Opal to collect this water. -- If you believe your situation to be abnormal, we recommend contacting our Opal Support team at: 866-907-6718. -- You can also reach out to us on social media if we can assist you further. Have a great one. - Pablo@GEA
Great Ice maker!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it. It's quiet and keeps up well with our family's ice needs.
I would recommend this to a friendBrand response from GE Answers
Posted .Hey there,
We so pleased to hear about how much you love your ice maker! It's definitely a great investment for those that love ice. Make sure to reach out to us if you ever need anything. Have a great one! Mike@GEA
Leaked
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Couldn’t get one piece of ice to be made! Instead, after following the BOOK of instructions to the T and also calling support, the machine said to add water- when it was full- then it leaked all over the floor and counter. I really expected better and wanted to love this machine
No, I would not recommend this to a friendIce maker
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t recommend this one, this was my 2nd one the first one I thought it was just a little damage. But my send one after 30 days that u didn’t use everyday the filter needed a replacement and it’s complicated. The ice has a bad taste because of that.
No, I would not recommend this to a friendadd water error
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked for 2 months then “add water” message. Went thru all steps still will not make ice and still says “add water”
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hey there - our apologies that you’re experiencing this issue and we can certainly understand why you’d like some clarification on that. We recommend searching for the article titled “Opal Ice Maker - Not Making Ice, Water Well is Full (Models with no Round Button on the Front)” on the GE Appliances website in the Support section. This article gives full instructions on how to correct this issue. If this doesn’t help, service may be needed. You can take advantage of your warranty and contact Opal Support at 1-866-907-6718, Monday through Friday, 8:00 AM to 8:00 PM, EST. We hope this is helpful and let us know if there is anything we can assist with. Kind regards. Lauren@GEA
GE Opal Nugget Ice Maker
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped making ice after only using it for a total of 13 days. Called GE customer service and they couldn't even explain why this product was performing the way that it was.
No, I would not recommend this to a friend
Overpriced for how long it lasts
|Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke after only a year and a half of use and couldn’t do anything to fix it. Stopped making ice even with running regular cleaning cycles
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hey there - We're sorry to hear about the issues you've encountered with your ice maker, especially considering you've had it for a year and a half. Your feedback is important to us, and we want to assist you in resolving this matter. Please contact Opal at 1-866-907-6718, and they will be able to provide guidance and support. Thank you for bringing this to our attention. -Kacie@GEAppliances
Very nice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice. ……….. ……….. ……….. ……….. ……….. ……….. ……….. ………..
I would recommend this to a friendBrand response from GE Answers
Posted .Hi - We're so happy that you like your new GE Profile ice maker! Thanks for taking a moment to share your experience. Take care. - Don@GEA
Piece of garbage
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely not worth the money leaked all over my counter and didnt keep the ice like it says it will. Well sorry it did for the first two day then stopped working
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello – Thank you for connecting with us. We’re so sorry to hear that your Opal Ice Maker leaked! This is certainly not the experience we expect or wish for our consumers to have, and we understand just how frustrating a situation like this can be! With this said, we would like to apologize for any inconvenience this ice maker has caused you. If you continue to experience issues, we highly recommend contacting Opal support by calling 1-866-907-6718, M-F 8-8 EST. We hope this helps, and we look forward to hearing from you. All the best – Matthew@GEA
Cant live without it!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome addition to the kitchen! Must have and easy to use!
I would recommend this to a friendBrand response from GE Answers
Posted .Hey there,
Thanks so much for taking some time to review this incredible ice maker. This has quickly become one of our most popular items to have! Now you get to enjoy delicious nugget ice anytime you want. We know you'll enjoy this item for a long time. Thanks for choosing GEA! Mike@GEA