Customer Ratings & Reviews
- Model:
- XPIO13SCSS
- SKU:
- 6408648
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers are impressed with the Opal 2.0 ice maker, particularly the excellent ice quality and ease of use. The side tank and its convenient size for countertop placement are also well-received. However, some customers have concerns regarding the noise level and long-term reliability, while others feel the cleaning process is a bit lengthy.
This summary was generated by AI based on customer reviews.
Save yourself the money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had this ice maker for just over two years and it's already broken and, according to GE customer service, unrepairable. I only use this the in the summer months, as I don't really drink iced beverages in the winter, so it worked for two summers only, like a total of six months. That's crazy for the $600 price tag. Another thing is, it constantly had black flecks in the ice. I'd clean regularily and would typically used filtered water. Once time I opened the side panel and the water resivour on the top was filled with what looked like mold. This was so hard to access and even harder to clean. I think this is a huge health hazard. I'm so disappointed because I loved this machine at first and it was so nice having the nugget ice. But with the experience I now have, I suggest you save yourself the money and don't get this.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello - We're so sorry to hear that your ice maker is no longer functioning properly. We understand the disappointment and frustration caused by this situation. While we strive to meet the needs of all our consumers; we understand there's always room for improvement. Thank you for your valuable feedback that we'll gladly share with our product design team for review. Kind regards. – Don@GEA
Great ice maker but…
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This worked great for the first few years. Bought on 12/21 and now as of 7/24 it no longer gets cold. Hoping to get a call back from customer service to fix. Will update after
I would recommend this to a friendBrand response from GE Answers
Posted .Thanks for taking the time to share your feedback. For help with this issue, please follow the troubleshooting tips in the support article on the GE Appliances website titled: "Opal Ice Maker - Troubleshooting."
- Cons mentioned:Noise level
Never again
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am surprised at all the great reviews I have had this for about 6 months and it started making noises and would not produce I’ve tried reaching out to Best Buy and G E well needless to say $600 in the garbage never again!!!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello - Thanks for bringing this to our attention. Your machine does have a one year limited warranty from the date of purchase that covers product malfunctions caused by a defect. Please review page 20 of the owner's manual for the next steps in this situation. Best regards. -Don@GEA
- Cons mentioned:Reliability
Do Not Buy!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy! Less than 2 years old stopped working and GE will not assist or replace. Cleaning schedule and regimen followed as suggested.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Please PM/DM us on Facebook/Instagram/X with a copy of your review, any service confirmation/case numbers you may have, and the model/serial numbers of your Opal ice maker so we can investigate further.
- Cons mentioned:Reliability
Opal
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t waste your money. Have had two, first one sent back to be replaced within warranty limits and the second just died within a year. Expensive mistake to purchase this.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi - We're truly sorry to hear about the issues you've faced with your GE Profile Opal 2.0 Portable Ice Maker. It's incredibly frustrating when a product doesn't meet expectations, especially after investing in it. We understand your disappointment and regret that your experience with our product has been so disappointing. We strongly encourage you to contact Opal through their support line at 1-866-907-6718. They will work diligently to get this matter resolved. -Kacie@GEAppliances
Not worth the price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I want to say I have spent more hours trying to troubleshooot the machine than enjoy the device. I only used distilled water. I cleaned it every week and even had it exchanged. I wish it would have lasted longer for the price i paid. Now it’s just a machine sitting in the garage.
No, I would not recommend this to a friendDO NOT BUY! WASTE OF MONEY!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY!!! We bought this in August 2021. It worked well for about a month. It quit working and we contacted GE. They sent a replacement that took two months to receive. It worked well for about three months, then it stopped working and GE sent a replacement. It worked fine for about a month and then started making a very loud noise and eventually quit working all together. I can't begin to explain how frustrating this piece of junk has been. Now it's not under warranty and GE will not replace or repair. You are better off using ice trays in the freezer. This is a glorified piece of junk.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there, thanks for taking the time to leave a review. We're so sorry to hear about the issues you've had with your icemakers, truly. We're sure this would be incredibly frustrating for you. If you have questions or concerns about your appliances in the future, know that you're always free to reach out. We always want to assist as best we can. All the best. -Michael@GEA
Buyer beware of GE opal warranty
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We had an issue with our opal ice maker we paid $300 for them to send us a new refurbished machine. We bought the cleaning solution and upgraded filter for the machine and the 2nd one lasted even less time then the first one. Reached out to Opal again and they informed us the replacement only has a 90 warranty which is about as long as it worked. We now have an expensive paper weight that can not be used. DO NOT BUY there are better brands. We gave opal the opportunity to make this right so buyer beware!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello - Thanks for sharing your review. We would like to gather some additional details about the problem you're experiencing with your ice maker. At your earliest convenience, please reach out to us on social media with the complete model and serial number of your unit, and a copy of this review so that we can look into the situation further. We look forward to hearing from you soon. Best regards. -Don@GEA
Squeals
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am on my second, soon to be third machine in 1.5 years. They work amazing at first then get a little squeal. The squeal turns into a scream that sounds like a small animal being tortured which has now happened each time in the middle of the night.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .When Opal is in need of defrosting, it may start to squeak as ice starts to build up around the mechanisms. The defrost cycle is automatic and may take 10 to 45 minutes. This is normal. More frequent squeaking usually requires white vinegar cleaning to remove internal mineral scale buildup. More information on the Removal of Mineral Deposits can be viewed on page 9 of the Owner’s Manual, which is at the bottom of the Features tab on the Best Buy product page. -- If the Ice Maker is making a continuous grinding noise, this is not normal. If it is doing this, please contact Opal Support at myopalservice.com or call 866-907-6718, Monday through Friday, 8:00 AM to 8:00 PM, EST.
- Cons mentioned:Reliability
Not worth it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.after 2 years stopped working and unable to fix. Do not buy!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello there - We're sorry to hear you've had unfixable issues with your Opal. While we strive to meet the needs of our consumers, we also understand there's always room to improve. We appreciate you taking the time to give us your thoughts, we will be sure to share your feedback with our design and engineering teams. We apologize for the inconvenience caused by this. Kind regards. Julia@GEAppliances
After 3 years not working - no service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the ice maker - however after limited warranty, no place to get service.
I would recommend this to a friendBrand response from GE Answers
Posted .Hello - We're happy to hear that you love the ice maker! We appreciate you being part of the GE Profile family. All the best! -Don@GEAppliances
Do not buy this machine!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this machine. I received this as a gift. After a month it would go in Add water mode when it had plenty of water. Then It started doing it while in cleaning mode. Tech support had me do all these useless things until they finally sent me a refurbished model. Guess what after the first cleaning we are back to Add water mode. Also good luck ever getting the WIFI to work
No, I would not recommend this to a friendRUN from the product. $600 Paperweight
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Total crap. 1 star is too many. It worked great for a year then defrost all day now. GE said one year warranty. My first one from First Build is still going strong. Just wanted a second one for our other property. GE customer service is a joke
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there, thanks for taking the time to write. So sorry to hear about the issues you're having with your Opal. If the unit has been stuck in Defrost Mode for more than 1 hour, unplug the unit for 30 minutes and restart. If the unit continues to go back into Defrost Mode, we recommend that you contact our Opal team at 866-907-6718. We do hope this helps and that we can earn your trust back in the future. -Michael@GEAppliances
GE Profile Opal Nugget Ice Maker Beware
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great for a little while, but dies after about a year. This has happened with two.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there - Thank you for taking the time to write this review about your ice maker. At GE Appliances, while we strive to deliver the best quality products and services that meets every need of our consumers; we also understand there is always room for improvement. We do value you as a customer and will gladly share your feedback with our product design team. Thanks for being part of the GE Appliances family. Best wishes. –Don@GEA
Just don't waste your money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was great until it broke after six months. I paid $650 for this and ge was HORRIBLE to get any help. Please save yourself the heartache.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thank you for taking the time to leave us your review. We appreciate you being a valued GE Appliance customer and would like to help get you in touch with someone on our team so you may enjoy using your Opal icemaker again. To get support for your Opal Ice Maker or to request a product exchange you will want to call 1-866-907-6718. If you run into any trouble you can reach out to us on any of our social media pages.
Loved it when it worked
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We had not 1 but 2 of these. Within a month, each one began making horrible screeching sound. Second one also leaked water. I loved having the ice, but it is too much of an investment to have no faith it will work a year later. Really bummed.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hey there- We appreciate you taking the time to send us your review and being a valued GEA customer. We apologize that you had a noise concern and water leaked with your Opal icemaker. We can understand your disappointment. This is definitely not the quality we want for our customers and appreciate the feedback that we will send to our engineers and design team to help us improve or make changes on future builds. If there is anything else we can help with in the future, please reach out. Sincerely- Dianna@GEA
Product doesn't last - beware
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product just doesn't last. I've had two replacement models sent to me after the original emitted a screeching sound. Each of the two replacements also broke down. I was dutiful about following the cleaning schedule. The product simply isn't well made.
No, I would not recommend this to a friendPiece of Crap
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DONT BUY!! This ice maker is a waste of money. I'm returning it tomorrow. I would give No stars if it was possible
No, I would not recommend this to a friendBrand response from GE Answers
Posted .This is not the ownership experience we want for you and are very sorry to hear you returned it. We wish we could have had an opportunity to help. We have some great articles on our GE Appliances website that are very helpful.
Bad product; bad customer service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Broke right after Warranty expired. Worked great and then wouldn’t keep ice frozen. GE wouldn’t stand by this product 2 months after warranty. Terrible customer service and bad product design.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hey there - thanks for taking the time to reach out about your Opal Ice Maker. Our apologies that your unit was not keeping ice frozen and that you experienced poor customer service. This is certainly not the ownership experience we strive for and understand your frustration. -- For best resolution to your concern, we encourage you to reach out to OnPoint at the MyOpalService website or at 1-866-907-6718, M-F 8-8 EST. If you have difficulty getting a hold of OnPoint, feel free to reach out to us anytime on social media with your OnPoint case number and we will try out best to assist you. We hope to be able to build back your trust in our brand in the future. Take care. Lauren@GEA
ME VALUED CUSTOMER
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not interested in any item at this point didn't help me as a valued customer with my TV install !
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello - Thanks for sharing your experience. We hope you allow us to gain your trust again in the future. Take care. -Don@GEA