Customer Ratings & Reviews

Nugget ice is the way to go… I think it makes my drinks taste better!

This is the loudest kitchen appliance you will ever have. If wherever you are putting this in your house is close to your bed, don not buy it. It makes a loud circulating humming noise constantly and then you can hear the ice drop into the bin periodically. It will keep you awake at night. We purchased sound proofing, similar to what they use in music studios, to go in the area where we have our machine. It helps, but still really loud. We do like the ice it provides, but with the high price and the noise, we don't think it is worth it.

My kids love this ice machine, because it is well and my fridge ice does not work so i thought let’s buy this and i love this item! It makes the ice faster by putting water!

Should have got this first, definitely get the tank though

This nugget ice maker is fantastic! It took a couple of days to get in the groove, but it makes great ice, lots of it, and is very quiet. I had a few questions about the instructions, and the company was very responsive to me to get them answered. I would recommend this machine to anyone!

The best countertop ice maker. It makes tremendous tasting ice and it makes it pretty quickly. About a pound an hour and the size and softness of the ice is just like you would get at a restaurant or gas station with nugget ice. My wife is going to end up needing dentures soon going through the amount she chews :)

Lots of upkeep! Must clean weekly but the most amazing ice ever!! So much better support with Best Buy!!! Don’t buy anywhere else and ALWAYS buy the protection plan!!!

Love my Opal. Best ice ever. I have tried other brwnds and hands down this is the best. Note I use filtered water and clean frequently.

Awesome ice maker! The pellet ice is clean and produces very fast. One note is to clean the system once a month by using a descaler so that the pumps don't clog up or use ultra-filtered water.

LOVE IT!!! easy to set up fills fast '

I purchased this icemaker and paid quite a bit for the nugget ice. We just found that it stopped working after only one month. Taking it back tomorrow. But loved it while it worked.

Absolutely love our nugget ice maker. We have received so many complements when guest come over and they love the 'sonic ice'. Can't imagine life without it.

Great icemaker. Makes ice fast. We really like the soft ice it makes.

The ice maker in our fridge went kaput. Instead of repairing that, we took this opportunity to invest in this nugget ice maker. It's fantastic. The ice is perfectly chewable and works great in water, iced coffee, and any other iced drink. This is definitely "the good ice".

Had this for a year or so now and still absolutely love it. No issues, always gives fresh ice made daily!! I’d definitely recommend this to anyone!!

This machine works great but I could not for the life of me get the optional filter to work with my side tank. Other than that, great product. Wife approved!

This ice machine is everything I hoped for. It sits on my countertop. Produces an abundance of “good” ice. Is quiet. I am very pleased. Set up takes a little while with flushing the lines and clearing anything that could contaminate. After that is done, it’s amazing. Well worth the money if you are an ice snob like myself.

Love, love, love this ice machine! I use it more than any other appliance I own honestly. I constantly have a cup of ice to munch on. The ice is perfect crunchy yet soft. We keep it on 24/7 and haven't had any issues. You can also buy filters off Amazon to filter the water if you want, but you don't need to.

Our ice maker has consistently gone out in our newer model refrigerator, the Opal 2.0 has been a huge lifesaver. Don't let the size fool you, this thing produces some ice and has kept up with our gatherings at our home. It works great and the ice quality is great as well.

Best investment we've made in 2024. This ice machine is fantastic.