Customer Ratings & Reviews

Love this washer! This is my first Samsung and I am delighted with it. The delivery was perfect and the support staff could not be better!

PLEASE read this and don't be dumb like me and assume bad reviews were an anomaly. The issue isn't the unit. It stopped working after 6 months, which is a problem. But I bought the extended warranty and thought I'd be golden at least during the initial ownership period before extended kicked in. However, Samsung contracts with local companies and makes absolutely NO guarantee on timeframe or compensation for having to go to the laundromat. My washer broke over a month ago and we're still waiting on a tech after being given the runaround and rescheduled on several times. We live in a major city so there's no real excuse. After calling Samsung to complain loudly they transferred the ticket to a different company and I don't anticipate better results. Meanwhile I'm almost $200 in the hole from laundromat visits (I have six kids) and Samsung flat out refuses any consideration of compensation for that. I paid almost 2k with warranty and installation for a premium washer/dryer set and I'm spending hours every week at the laundromat after owning it for 6 months with no end in sight. The lesson I learned is not to buy from a company that doesn't do its own repairs or doesn't offer a guarantee for repair time. This will be the last Samsung appliance I ever buy.

The people who installed it worked really fast and works amazing

The washer is very quiet. My clothes are clean and fresh. There are plenty of setting options. The door stays a bit too wet after cycle has run. I have to dry it off or it drips on my floor.

Love my new Samsung washer! It is very quiet with lots of washing choices! My clothes come out great! I like the looks of the washer too!

Works well so far, but havent had it for long. As with the dryer, the jingle is neat but long, and the phone alert setup was fairly simple.

My brother has one and had it for a several years.. So when our 1yr old Whirlpool from Menards died and SquareTurd (squaretrade) tried to fix it 5 times, i was done.. Way Done!!This Samsung gets clothes clean....

The washer was great for almost the 1st year that we had it. About a few weeks ago while the laundry was spinning, it sounded as if the washer was going to take off on a runway. I called BB asap; they told me to contact Samsung since it was still under manufacturer's warranty. I called; everything has been approved for a replacement on July 24, 2023. I was supposed to hear back from BB by July 31, 2023. Well, I still have no washer and I still have not heard from BB on my replacement.

I love this because the WiFi lets me know when it’s finished. It’s a lot quieter than our old one and the steam clean cycle works great

Have had for two years still works very good have had no problems would buy again

Seems to get my socks cleaner than the old washer, but I'm holding my breath because the old washer was a real trooper for 35 years! I'll be disappointed if this one lasts only 20.

Easy purchase quick delivery excellent product A+++

This is a great washer! Love the app and smart wash features. Giant drum size, does big loads fast.

Great value for the money. This washer was a direct replacement of a previous Samsung washer that I owned for over 10 years. I considered many other washers but at the end of my search easy of use and familiarity ultimately drove my buying decision.

This Samsung washing machine is excellent. Easy to set the cycles, water temperatures, etc,, The delivery team was top notch, very efficient, showed us the basics of operation, answered the few questions we had of them.

Excellent washer runs good and very quiet. Easy to work.

Ive used the machine for about 10 loads so far and i have nothing but great things to say. Plus, im always confident wifh purchases with total tech protection from best buy!

Overall great washer keeps my cloth smelling clean and does it effortlessly

It's my 2nd Samsung washer in 2 years, and the installation crews that best buy contracts out are the worst. There is zero quality control because they have these guys do 15 to 20 installs in one day. First installer didn't level the legs of the washer and since it's stacked in a closet, I wasn't going to try to attempt myself after they left. Had to have them come out again days later to level the feet, then those guys snapped the ground prong of the plug in the wall and left and didn't even tell me that they did it. I could not use the washer due to the danger of electrical shock. Now I had to have them exchange the washer for a new one days later to find out that when they came to install new one they would not be able to install the new one because of the danger of the plug broken off from previous installer. Then I had to reschedule for a 4th time days later again and replace the electrical outlet myself before they came to install new one. I will never again be purchasing from best buy, especially having something installed from them, a complete joke. Oh, and the legs are still not level which I have to still do myself now after all of that

Working great! We are very happy that we decided to purchase