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Customer reviews

Rating 4.7 out of 5 stars with 3001 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers value the 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer's cleaning performance, quiet operation, and ease of use. Many appreciate its capacity and spin cycle, along with its various features. However, some concerns exist regarding the product's reliability and occasional issues with the door and installation. A solvent smell was also reported by some users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 47 Showing 921-940 of 3,001 reviews
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Happy the LG washer handles big, bulky items.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am so happy to be able to wash larger items in the LG washer. Pillows, blankets, comforters, tablecloths and curtains will no longer be forsaken. Saves much water.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Front-loaders

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our old front loaders died after 20 years. This set was a great replacement. We've had them for almost a year now and they work great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    You Just Can’t Go Wrong w/LG

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LG products are a staple in my family’s household. Most reliable and efficient products out there in terms of bang for buck. This washer delivers on that reputation every time. Love the settings and how easy it is to control. Pretty quiet as well which is a big plus!

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Tammie S

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new washing machine. It fits perfectly on my old pedestal which was important to me. Saved a few dollars! Wash cycles are all similar to my old LG from 12 years ago but it is much quieter.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fabulous machine.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fabulous machine. Bought this for my son and daughter in law and they are very happy. Clothes come out remarkably clean!

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Super Efficient Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a replacement LG for our old one - the bearings were shot. This is far superior - super quiet and it removes more water from the clothes than the older one did - less time in the drier!! Best Buy installers were efficient, COVID safe and timely.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    A Great Replacement

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to operate and works really well. Cycles seem shorter so less energy used.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Highly recommended

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Big big fan of this brand and great product for washing clothes, they clean very quickly and are amazing

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything went very smoothly; from ordering online, scheduling delivery, to delivery and installation there were no issues. We had a similar model that was 13 years old. Very happy so far with this purchase. We have used it for about a month now.

    I would recommend this to a friend
  • Cons mentioned:
    Smell

    Rated 1 out of 5 stars

    Bad Product/Customer Service from Best Buy & LG

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Within a month or two of this product being delivered and used, we began experience issues with the washing machine leaving a musty and moldy smell on all our clothes. However, because the product was outside the 15 day return policy, we were force to contact Geek Squad for further support. Geek Squad said that they could not find anything mechanically wrong with the product (despite their tech saying that he could totally smell the musty and moldy smell on a piece of clothing) and said that we should contact LG for further support. We attempted to contact LG and they blamed all issues with the product on the fact that the state laws in CA require energy/water efficiency, user error (despite the fact that we complied with all their recommend suggestions on maintenance (back to back tub cleans, use of special sanitizing product, wiping down machine, leaving door open, and using recommended laundry detergents, etc.), plumbing issues with our house (despite the fact that the house is a new construction home built in Sept. 2021) and water quality issues (despite the fact that we purchased a whole house water filter for our home specifically to eliminate this as a factor). Finally, LG stated that we need to run with all washes and tub cleans some type of laundry sanitizer product. While this suggestion did eliminate most of the odors coming from our clothes, I did not buy this product with the expectation that I would be forced to use laundry sanitizer product on a regular basis to keep my clothes from smelling after each wash. Moreover, using a laundry sanitizer product on a regular basis did not eliminate the smell completely. After LG ignored our cries for help, we turned back to Best Buy/Geek Squad because of our extended warranty on the washing machine that we purchased for nearly $500. Best Buy/Geek Squad continually shuffled us back and forth between different personnel, some who promised a return or exchange of the machine only to be told later on that particular personnel did not have authority to authorize a return or exchange. I called the manager from the store we purchased the product from and he ignore our pleads for help. The bottom line is this, Best Buy, Geek Squad and LG do not care about customer satisfaction or stand by the products they sell. A washing machine should make your clothes smell better after use; not worse. Moreover, LG has had major lawsuit in the past over the same exact issues with their front load washers in the past. I have been a loyal customer of Best Buy for years. I’ve spending thousands of dollars with this company, but after this experience, I think I will be looking for other venders to buy electronic products.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We are disappointed to learn that you feel this way. We would be happy to review your case history to see if there is anything else we can do for you. However, we need to move to a platform that supports back-and-forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and use #VOC, your contact info, and a brief description of your complaint and we will research and do everything in our power towards a mutual resolution. Thank you. ^Jennifer LG

  • Rated 5 out of 5 stars

    Its been great

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like that is energy saver and also that you can connect it to your phone while doing pther things

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Nice and Quiet

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Happy Happy Happy - three words that describe my wife after we got this installed - replaced a front load samsung washer. this one is much quieter which makes eveyone happier since it is right off our kitchen

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Front load laundry set

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Couldn't be happier with this purchase. The washer and dryer work so well and they are very easy to use. There is an option to do a fast, turbo wash which is just under 20 minutes and clothes came out clean and fresh. The set also looks very nice. Would recommend to anyone looking for a new set!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! Its beautiful, it work amazing. So satisfied with my purchase

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer and dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are loving the lg washer and dryer set the we got. I have very high expectation with lg product and it doesn’t disappoint.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Lg washer

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer for small families……………………………………………..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    We love our washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an excellent product. We are very happy that we purchased it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. Seems to wash just fine and a lot quieter than the Samsung

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good nicely made for you guys to have on hand and you have

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great LG Washer.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this washer. Seems very efficient, nice control center. The WiFi Smart feature is very nice, shows selections, minutes remaining/time finished thru the LGThinQ app on phone...especially appreciated because washer and dryer are downstairs.

    I would recommend this to a friend