Customer Ratings & Reviews

The washer and dryer came timely and were quickly installed.

❤️ this washer. Great features and cleans better than my to loader. Easy to use and doesn’t damage delicate clothing.

Within a month or two of this product being delivered and used, we began experience issues with the washing machine leaving a musty and moldy smell on all our clothes. However, because the product was outside the 15 day return policy, we were force to contact Geek Squad for further support. Geek Squad said that they could not find anything mechanically wrong with the product (despite their tech saying that he could totally smell the musty and moldy smell on a piece of clothing) and said that we should contact LG for further support. We attempted to contact LG and they blamed all issues with the product on the fact that the state laws in CA require energy/water efficiency, user error (despite the fact that we complied with all their recommend suggestions on maintenance (back to back tub cleans, use of special sanitizing product, wiping down machine, leaving door open, and using recommended laundry detergents, etc.), plumbing issues with our house (despite the fact that the house is a new construction home built in Sept. 2021) and water quality issues (despite the fact that we purchased a whole house water filter for our home specifically to eliminate this as a factor). Finally, LG stated that we need to run with all washes and tub cleans some type of laundry sanitizer product. While this suggestion did eliminate most of the odors coming from our clothes, I did not buy this product with the expectation that I would be forced to use laundry sanitizer product on a regular basis to keep my clothes from smelling after each wash. Moreover, using a laundry sanitizer product on a regular basis did not eliminate the smell completely. After LG ignored our cries for help, we turned back to Best Buy/Geek Squad because of our extended warranty on the washing machine that we purchased for nearly $500. Best Buy/Geek Squad continually shuffled us back and forth between different personnel, some who promised a return or exchange of the machine only to be told later on that particular personnel did not have authority to authorize a return or exchange. I called the manager from the store we purchased the product from and he ignore our pleads for help. The bottom line is this, Best Buy, Geek Squad and LG do not care about customer satisfaction or stand by the products they sell. A washing machine should make your clothes smell better after use; not worse. Moreover, LG has had major lawsuit in the past over the same exact issues with their front load washers in the past. I have been a loyal customer of Best Buy for years. I’ve spending thousands of dollars with this company, but after this experience, I think I will be looking for other venders to buy electronic products.

Love this washer. Seems very efficient, nice control center. The WiFi Smart feature is very nice, shows selections, minutes remaining/time finished thru the LGThinQ app on phone...especially appreciated because washer and dryer are downstairs.

Great Washing machine. Clothes come out smelling fresh and clean even just using detergent only. The turbo wash action gets my clothes done in as little as 30 minutes and cleans my clothes great! It’s also a bit mesmerizing to gaze at the washer when the water Jets of the turbo wash are in action. It’s also fun seeing the 6 different motions the washer moves to get the garments clean. It seems to be more resistant to any humidity odor in the very few cases I’ve forgotten to take out the clothes overnight. Most importantly it is the quietest washing machine I have used, even at the highest spin speed it’s not a bother much at all. Overall great machine, and I highly recommend it if you want a quiet, reliable and great washing performing washing machine.

I love it!! This washer uses so much less water than our previous washer. It is very quiet and is very good stylish. I leave my laundry room door open to show it off. Be careful the exterior will scratch easily, although that was true of my old washer/dryer that was in white. The scratches are more obvious on black vs white.

The LG 4.5 Cu.Ft washer has been a good washer so far.

It does a great job and rings dry.im very happy with its quietness.

I bought this set for my mom. It is very sleek amd modern-looking. She never had a front loader so it was a positive change but she actually loves that it is quiet and cleans pretty well and spins to almost dry. I would recommend. Also comes with a 10 year warranty.

Our last washer (Kenmore Elite top loading) could only wash 4-5 towels. I now wash 10 towels plus washcloths and some socks and the machine washes them all without any problem. It is also nice getting an alert on my phone when a load completes.

Washing machine is efficient an dxtremely quiet. Delivery and installation was golden.

Bought this washer to replace our previous LG, this one is great, clothes are cleaner and in much less time.

So far so good. Washer and dryer work excellent. Much better than the old ones.The installation was wonderful. Very concientious and carefull of the walls and the washer dryer. Very courtious and spent time explaining evrey aspect of the unit's.

Great machine. Easy to operate and very attractive

I am so happy I was able to purchase this model. Washes very well and seems super gentle on my clothes. I do wish I had bought the stand to raise it though.

I wouldn’t purchase this unit. My first unit had a door lock error. Lg replaced the lock and then the mother board. Eventually after 8 months of repairs they deemed the unit a lemon. They sent a replacement and it took 6 weeks the replacement sounds like a machine gun when it spins and rocks so bad the front door trys to burst open. Lg claims it’s an install error yet they installed it and won’t replace it under warranty due to their mistake. The unit failed within 10 days. I then purchased a new unit so I could have a washer to match my dryer. The unit did the same thing maybe worse. It sounded like metal pieces were broken on the inside during spin. The installers confirmed it was a manufactured defect lg still won’t fix the unit or refund my money. They even closed the ticket and their presidential liaison office won’t respond because they claim it’s an install error. How can two units have the same error an lg tech, two installs teams all verified it’s a manufacturing problem. Expensive mistake. The units pedestals and pedestal washer were 2800 and don’t work. The installers recommended getting GE they said they were having a lot of issues with lg. I even sent pictures and video to lg with the response that it wasn’t their problem.

Very quiet washer and works great. Very happy with my purchase. I had them stack it and the delivery team were terrific. They took away my old separate washer and dryer and set everything up. Super happy I used Best Buy.

We are very happy with our new washer. Lots of updated features from our old LG model. Only small issue is that it will stop the cycle if the load is unbalanced.

Bought this washer to replace another LG we bought 17 years ago. Hopefully this one will last as long. This unit has a lot of features and is very quiet. The WiFi connection allows for remote monitoring and control if needed. I opted to install this washer myself and it was straight forward and relatively easy. The new glass door feature is a nice touch. It shouldn't get scratched like the old door did. I would recommend. It went on sale and we snatched it up.

So far so good. This LG is utterly "silent". The options and lighting are great - and the sound it makes when cycle is complete is entertaining. But, if you are deciding to get this model - get it in the lighter color so you can read the settings. They're hard to read on the darker machine that we have. Oh! Did I mention it 100% cleans like a charm (thumbs up).