Customer Ratings & Reviews

I bought this in addition to the matching dryer as part of a Black Friday deal. I was extremely disappointed to find that no matter what I did, the clothes came out extremely wrinkled, even on the lowest spin speed. It came down to the machine being extremely high efficiency, resulting in a high spin speed (to get as much moisture out as possible). The high spin speed absolutely pressed all clothes completely flat against the inside of the drum. They were packed so tightly that you could see small indentations on the clothes from the small holes/screws on the inside of the drum. Ironing, steaming, and just about everything I could find to get the wrinkles out didn't work. Even on thick denim. Eventually I had to return the washer, which ended up being a completely different nightmare as Best Buy's customer service was awful. I got the return set up entirely fine, but the person I spoke to in order to set up the refund lied directly to my face about about how I would receive a refund on everything. Apparently they will only refund you on the unit itself, NOT the hookup cables/water lines that you have to buy separately. I understand that the original installation fee cannot be refunded, but what am I supposed to do with just hookup water lines for a machine that was returned? The crew that picked it up took the dryer electrical cable (also a separate purchase) with them when they picked it up, but I was not refunded. So that was essentially stolen from me. Lastly, there was a $150 promotional gift card that came with the units. I returned the gift card when the units were returned, but the $150 was deducted from my refund. After talking to four different customer service agents over the course of three weeks, they have still not refunded this amount or anything else, despite saying that they would. So ultimately, I lost about $400 out of pocket on the return of this item. Do yourself a favor and buy a different washing machine. And buy it from a different retailer -- at least that way if you need to return it, you won't have items stolen from you and you'll likely get a mostly full refund.

I like the way it works, so far so good, it washes fast with little detergent.

after 15 years with no issues with my Samsung set, I decided it is time to refresh my laundry appliances and selected this LG set based on the 4.5 reviews at the time. Don't be foolled by the reviews, it was a mistake getting this LG set. The system is less than 4 months old and I am already having issues with both the washer and the dryer. The washer offers quite a few cycles but we mostly use the normal cycle for regular and the white cycle for the cotton products and towel. The system is less than 4 months old and we noticed water under the washer. It was a mistake getting LG household products,

So far the machine has lived up to the hype. My clothes have never smelled fresher or looked cleaner. Was always skeptical skeptical about front load washing machines but this one is awesome.

My previous lg was the same size as this midel and a tank. It could wash anything and spin it with no problem. This washer cant handle the larger loads. It washes them fine, but the same bedding i used in my last washer will just error out in the spin cycle. My last washer had zero issue. This one contantly tries to start and stop spinning - their trubalance technology. It’s pitiful. It also feels more cheeply assembled yet costs more. My last one had steel hindges - these are plastic. Unfortunatly, lg is like everyone else. Build it cheaper and charge more. Ill try speed queen next.

The washer has been a good purchase. It is working good so far.

Works Great! Easy to use, I’ve had no issues. I have used an old version of these and I have now updated my old ones for these.

Washer has larger load, and completes the wash much quicker. Runs quietly.

This is a great washing machine. It has all features that anyone would need to wash their clothes. It is super quiet and it balances the clothes automatically before it starts washing. Would highly recommend.

This washer is so much better than our last. Hooked it up to our WiFi and added the LG app, so now we know when the cycle is complete and it also tells you when to clean it! The sensor in this one is awesome and has cut down on the cycle run times. Highly recommended.

Nice front load washer, quiet and large capacity. Black steel looks modern.

Had to take the first one because it leaked, but have had no issues with the second one.

Love my washer and it works wonderful .....................

Great washer, easy to use, doesn’t make a lot of noise, less bulky than my Samsung one

I have had the washing machine for over three months and it has been amazing. The clothes are super clean. The machine uses less water. I would highly recommend it.

Great dryer. Been using it for months and it has smart sense to tell me when my ducts need cleaned

I am really loving how this machine is working so far.

Love my purchase so far. I have only had my washer and dryer for a few weeks but all is great!

The item is good works fine. I would give the rating based on the marketing of this as black steel color is just a charcoal gray. This is the same color as the other LG but with a black door. So if looking for black pass on this.

I am very happy with the washing machine, it has many cycles in which it accommodates the entire family's types of clothing. I love its color.