Customer Ratings & Reviews
- Model:
- NS-TWM35W1
- SKU:
- 6420141
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers find value in the 3.7 Cu. Ft. High Efficiency 12-Cycle Top-Loading Washer's cleaning performance, quiet operation, and reasonable price. The washer is also praised for its ease of use and appropriate size and capacity. However, some customers have expressed concerns regarding the spin cycle, reliability, and lid quality.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Spin cycle
You get what you pay for with this
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Washing on quick cycle took over 60 minutes. On normal it was 70+
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We appreciate your insights regarding the washing cycle times. Your input helps us improve our products and services. Your satisfaction is important to us. Keith | Insignia Support
Washer broke
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Washer broken for the second time within a year have insurance Have been on the phone with them four days straight five and six hours at a time they hang up and do not call back even know the first thing I asked you is your phone number in case you’re disconnected they do not call back now they got me a month out to have the washer fixed. Who’s gonna pay for my wash?
No, I would not recommend this to a friendWasher
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a decent washer for the price. Powerful enough for it's size.
I would recommend this to a friendnot properly washing
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not washing and not draining out what is washed off the clothes
No, I would not recommend this to a friend- Cons mentioned:Spin cycle
Insignia washer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This washer isn't high efficiency, agitator hardly moves takes over hour to fill with water,took 4 hours to do 1 load of clothes , very poor washer
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for taking the time to review our Insignia™ - 3.7 Cu. Ft. High Efficiency 12-Cycle Top-Loading Washer White, we're very sorry to read you are experiencing this issue with one of our products, please contact our customer service at 1 (877) 467-4289 Daily 8am - 9pm CT, we'll be more than happy to assist you regarding this matter.
Insignia Support
Angela
www.insigniaproducts.com/support
Great washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Washer is great but they mixed up the hot and cold water hoses.
I would recommend this to a friend- Pros mentioned:Price
Nice but issues
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this washer but it leaks. Great price but clearly this model has issues.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for taking the time to share your feedback about the Insignia™ 3.7 Cu. Ft. High Efficiency 12-Cycle Top-Loading Washer. We're thrilled to hear that you love the washer and appreciate its great price. However, we sincerely apologize for the issue you've encountered with leaking.
Your experience is important to us, and we take concerns like yours very seriously. We recommend checking the hose connections and ensuring that the washer is level, as these can sometimes contribute to leaks. If the problem persists, we encourage you to reach out to our customer support team for further assistance. We’re here to help resolve any issues you may be facing.
Thank you again for your valuable feedback. We are continually working to improve our products and your insights help us in that mission.
Good for now/2 months/
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For now is ok I use almost 2 months ,it is too short that I can or not recommend
I would recommend this to a friendWashing Machine
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wringles cloths and it doesn’t show how long the wash circles are
No, I would not recommend this to a friendMS.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.VERY noisy!!! Sounds like it's ready to break down.
No, I would not recommend this to a friendVery slow performance!! Slow like a TURTLE!!!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It very slow in washing your clothes. But it will get it done! Once again it’s very slow cycle in washing!!
No, I would not recommend this to a friendBuyer beware
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Regretted buying this. It broke within a month, was replaced completely once, was just approved for another replacement but decided to get a credit towards something else. Nothing was ever very clean. I will never buy another insignia product again. And when i originally bought it, it was a lot more expensive due to covid. The suspension is currently broken, in the past the agitator constantly came off, etc
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're truly sorry to hear about the ongoing issues you've faced with our product. This certainly isn't the experience we want for our customers. Your feedback is invaluable to us, and we apologize for any inconvenience caused. We appreciate your understanding in opting for a credit towards another item. Please know that we take product quality seriously and will review your comments with our team for improvements. If there's anything else we can assist you with, please don't hesitate to contact our customer service team. Thank you for bringing this to our attention. Keith | Insignia Support https://www.bestbuy.com/site/insignia-3-7-cu-ft-high-efficiency-12-cycle-top-loading-washer-white/6420141.p?skuId=6420141
Don’t pay installer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Washer is good Installation was not done. But i was still charged
I would recommend this to a friendSpinner does not work
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After a week the spinner stopped working properly . Clothes came out wet after wash
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ 3.7 Cu. Ft. High Efficiency 12-Cycle Top-Loading Washer. I'm sorry to hear that the spinner stopped working properly after just a week, leaving your clothes wet after washing. We understand how inconvenient this can be and appreciate your feedback.
We strive to ensure our products meet high standards of quality and reliability. Your comments will help us improve. I recommend reaching out to our customer support team for assistance with troubleshooting or exploring warranty options to resolve this issue.
If you have any further questions or need additional help, please don't hesitate to contact us. We're here to support you.
washing machine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The washing machine is a slow operation but at least I am able to wash the clothing.
No, I would not recommend this to a friendWashing machine
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The softener was running down in the machine the same time as the liquid soap. So I called in. A couple of days later I tried the machine again and it started smelling up the house with a loud smell. I'm a lung patient it had me coughing. I came into the store and talked to a manager.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Goldbond3,
Thank you for sharing your experience with the Insignia™ 3.7 Cu. Ft. High Efficiency 12-Cycle Top-Loading Washer. We're truly sorry to hear about the issues you've encountered with the softener and liquid soap, as well as the strong smell that affected your health. We understand how concerning this must be, especially given your condition.
Please reach out to our customer service team for further assistance. We want to ensure your safety and satisfaction with our products, and we're here to help resolve this issue as quickly as possible. Emman | Insignia Products
Insignia bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wash three loads of laundry what to do the fourth one and it locked up
No, I would not recommend this to a friendIt keeps coming apart
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The middle part of the washing machine keeps coming off and I have to keep screwing it back every time I wash my clothes I don’t like that
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
We appreciate your comments on our Top-Loading Washer! We know how annoying it must be that your unit is coming off from the middle part. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your unit.
-Angelica G. | Insignia Support.
https://www.insigniaproducts.com/contact-us
Moderate
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Leaked on botom and needed repairman to install to warranty new item
No, I would not recommend this to a friend- Cons mentioned:Spin cycle
Garbage washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing is garbage it doesn’t even drain right, and they won’t let me return it. Nothing like a finished load of laundry you have to run through 2 more spin cycles to not hold dirty water in the tub
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ 3.7 Cu. Ft. High Efficiency 12-Cycle Top-Loading Washer, Kyle. We appreciate your feedback and understand the inconvenience you've faced. Your comments are valuable to us, and we'll use them to improve our products and services. If you have any further questions or need assistance, please feel free to reach out. Thank you for being a valued customer. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-3-7-cu-ft-high-efficiency-12-cycle-top-loading-washer-white/6420141.p?skuId=6420141