Customer Ratings & Reviews
- Model:
- NS-TWM35W1
- SKU:
- 6420141
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers find value in the 3.7 Cu. Ft. High Efficiency 12-Cycle Top-Loading Washer's cleaning performance, quiet operation, and reasonable price. The washer is also praised for its ease of use and appropriate size and capacity. However, some customers have expressed concerns regarding the spin cycle, reliability, and lid quality.
This summary was generated by AI based on customer reviews.
Do not buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this with the dryer $1100, and they’re both trash. The washer goes for hours (on normal) and still isn’t washing anything! There will be lint and washing powder still on the clothes.
No, I would not recommend this to a friendNot a bargain.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would not recommend it. After less than 60 days, it began making noise from the panel. Plus, the size and spin speed make the clothes so wrinkled that the dryer cannot get them out, no matter the size of the load.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Bret,
We apologize for your experience with this washer. It is really important for us to know it so we can continue to improve the quality of this product. For further assistance, please contact us at (877) 467-4289 and we will be glad to assist you.
Insignia Support
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Not worth your time
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have nothing good to say about this product. On the test cycle, it immediately didn't work. I tried running some cycles and it would get out of balance and then get stuck in a continuous loop of rinsing and draining. Clothes would be soaked after.
No, I would not recommend this to a friendDefect
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I think there all defect no apologies I had twice experienced the delivery guy lies there lazy twice rescheduling manager ungry attitude in best buy
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your feedback regarding your recent experience with the delivery of the Insignia™ 3.7 Cu. Ft. High Efficiency Top-Loading Washer. We appreciate your insights and understand that the delivery process is an important part of your overall experience. Your comments will help us in our efforts to ensure better service in the future. Thank you for your patience and for being a valued customer. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-3-7-cu-ft-high-efficiency-12-cycle-top-loading-washer-white/6420141.p?skuId=6420141
No
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lock on washer keeps mess up. I have a gas like three of them.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We apologize for the inconvenience you're experiencing with your Insignia 3.7 Cu. Ft. High Efficiency 12-Cycle Top-Loading Washer. We understand how frustrating it can be when a product doesn't function as expected. To help us better understand the issue and provide a solution, please reach out to our Insignia customer support team (877-467-4289). They can provide assistance, troubleshoot the issue, and explore potential solutions. We value your business and are committed to resolving this issue as quickly as possible. Please don't hesitate to contact us for further assistance. - Mae | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Cheap and clearly unreliable
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Machine imploded less than 10 months after use. Repair people had never seen anything like it before with a brand new machine.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi ConorB, I apologize for any dissatisfaction you may have experienced, and I understand how inconvenient this must be for you. We assure you that it will be addressed properly. I hope you’ll give us another chance so you can experience the kind of excellence we’re known for. -Yanne
RUN AWAY!!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.1 star is being generous. Weight has to be distributed evenly or else it rocks back and forth with loud thuds. Avoid at all costs!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We’re truly sorry to hear about your experience with the product. It’s frustrating when a product doesn’t perform as expected, especially when it affects its stability and usability.
We appreciate you bringing this to our attention. If you haven’t already, please reach out to our customer support team for assistance.
Thank you for your feedback. We’re committed to improving our products and services based on customer experiences like yours. Keith | Insignia Support https://www.bestbuy.com/site/insignia-3-7-cu-ft-high-efficiency-12-cycle-top-loading-washer-white/6420141.p?skuId=6420141
Dookie
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.ruins everything sometimes my collar of my shirts get ruined doesn’t really get rid of stains and doesn’t fully wash of the soap
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for taking the time to review our Insignia™ - 3.7 Cu. Ft. High Efficiency 12-Cycle Top-Loading Washer - White, we're very sorry to read you are experiencing this issue with one of our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team.
Insignia Support
Angela
www.insigniaproducts.com/support
Washer does not start to work.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Washer does not work even 1st day. I bought and installed but have not started by yesterday. I tried to use and press the start button but it did not start to work.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello JohnP,
We are very sorry to read that the washer does not work on its first day. We would be happy to troubleshoot it and check your options for you. Please feel free to contact us at 1-(877)-467-4289 Monday to Saturday 8am - 9pm CST, and we will gladly assist you in the best way possible.
Chelsea
Insignia Support
https://www.insigniaproducts.com/support
This model washer is terrible!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Washer makes a lot of noise when switching cycles. I could hear the noise all the way on my 3rd floor from the basement. I had to return it.
No, I would not recommend this to a friendVery small capacity
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t realize how small it was. Made for small loads
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We apologize if the size did not meet your expectations. It's designed for smaller loads, and we appreciate your understanding. We value your input and are sorry for any inconvenience this may have caused. Keith | Insignia Support
Washer machine
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would not recommend this washing machine to anyone it did not even last me a full 5 months and they will not honor their warranty
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're sorry to hear about your experience with the washing machine and the warranty issue. It's disappointing when a product doesn't meet expectations, especially when it comes to durability. If you haven't already, we recommend reaching out to the manufacturer's customer service to address the warranty concern. They should be able to assist you further. Thank you for sharing your feedback. Keith | Insignia Support https://www.bestbuy.com/site/insignia-3-7-cu-ft-high-efficiency-12-cycle-top-loading-washer-white/6420141.p?skuId=6420141
Loud machine
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this washer because the reviews on it were good. It is extremely loud. Every setting it goes through is crazy loud. I don't think it's defective. It's just LOUD!!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ 3.7 Cu. Ft. High Efficiency Top-Loading Washer, JandiB. We're sorry to hear that the noise level is an issue for you. While it's good to know the washer isn't defective, we understand that excessive noise can be very disruptive. Your feedback is valuable and will help us improve our products. If there's anything we can do to assist you further, please let us know. Thank you for bringing this to our attention. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-3-7-cu-ft-high-efficiency-12-cycle-top-loading-washer-white/6420141.p?skuId=6420141
Insignia Washer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had this washer for two weeks and it is extremely loud. Every time it switches cycles it pops and sounds as if it is coming through the wall. The lid lock is also loud. It is supposed to be replaced by the factory warranty.
No, I would not recommend this to a friendNothing but troubles since Day 2
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.RUN! DO NOT BUY! Sensor issues since day 2. Has a 14-day return period takes them 8 days to schedule repairs! Run Run Run!!!!!!!
No, I would not recommend this to a friendAwesome
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased January 2021. As I write this November 2022 it’s shot. It leaked, not from a loose drain hose, but from underneath (on the 2nd floor) and destroyed the ceiling underneath. It was a great time!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello KeithM,
Thank you for taking the time to review our top loading washer, we're very sorry to read you are experiencing this issue with one of our products. We would be happy to troubleshoot it and check your options for you. Please feel free to contact us at 1 (877) 467-4289 Daily 8am - 9pm CT, and we will gladly assist you in the best way possible.
Chelsea
Insignia Support
http://www.insigniaproducts.com/
Ms. Earnest
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't get a lot of water in the washing machine. Evening when you put it on heavy load. Our large load. And it can't wash bedspreads like my other one.
No, I would not recommend this to a friendWasher
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has a weird wash very very slow ..makes odd noise unsure if it is really working at times
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi DominiqueW,
Thank you for taking time to write a review our Insignia™ - 3.7 Cu. Ft. High Efficiency 12-Cycle Top-Loading Washer - White. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team.
Dina || Insignia Support || https://www.bestbuy.com/insignia
You get what you pay for
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had issues with the drum making a ridiculous amount of noise, and cycles going on and on. I needed something as a stop-gap to get me through, but this washer truly is a piece of crap.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for taking the time to review our Insignia™ - 3.7 Cu. Ft. High Efficiency 12-Cycle Top-Loading Washer. I understand you have an issues with the drum making a ridiculous amount of noise. That can certainly be frustrating. But, we would be happy to troubleshoot it and check your options for you. Please, use the link below to reach us at your earliest convenience.
Insignia Support
Irene
www.insigniaproducts.com/support
Choose a better brand name
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This washing machine lasted 14 months. I will never purchase this brand again.
No, I would not recommend this to a friend