Customer Ratings & Reviews
- Model:
- NS-TWM35W1
- |
- SKU:
- 6420141
Customer reviews
Rating 4.3 out of 5 stars with 2372 reviews
(2,372 customer reviews)Rating by feature
- Value4.5
Rating 4.5 out of 5 stars
- Quality4.3
Rating 4.3 out of 5 stars
- Ease of Use4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers find value in the 3.7 Cu. Ft. High Efficiency 12-Cycle Top-Loading Washer's cleaning performance, quiet operation, and reasonable price. The washer is also praised for its ease of use and appropriate size and capacity. However, some customers have expressed concerns regarding the spin cycle, reliability, and lid quality.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Price, Size
Rated 4 out of 5 stars
Great product
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great price, works perfectly, not too big, works perfectly
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your positive feedback, Niyah! We're thrilled to hear that you are satisfied with the Insignia™ 3.7 Cu. Ft. High Efficiency Top-Loading Washer. It's great to know that you find it to be the perfect size and that it works efficiently for your needs. If you have any further questions or need assistance in the future, please don't hesitate to reach out. -Ed | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
- Pros mentioned:Size
Rated 5 out of 5 stars
Big washer for a small space.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had a small space but needed a full size washer and this worked perfectly. The portable ones are all too small and I don't trust the washer/dryer combo units yet.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We really appreciate you sharing your experience! It’s great to hear that the Insignia™ 3.7 Cu. Ft. Top-Loading Washer fits perfectly in your space while still delivering full-size performance. We understand the challenge of finding the right appliance for smaller areas, and we're glad this model met your needs without compromise. Patricia | Insignia Support
- Pros mentioned:Ease of use
Rated 5 out of 5 stars
Excellent machine! We love it as a family of 4.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was looking for an affordable, easy to use machine with not a bunch of frills, bells & whistles ... I met my match & love it! Very easy to use. Unit comes with instructions but I did not need to read for immediate eco washing. I am 5'2" and basket is deep but I can still manage. I would love to buy the matching dryer but the one we currently use is only 20 years old. LOL Highly recommend this machine. I am also finding we are liking this brand as well.
I would recommend this to a friend - Pros mentioned:Cleaning performance, Noise level
Rated 4 out of 5 stars
Adulting at 30
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The washer is quiet and efficient. All my clothes look great.
I would recommend this to a friend - Pros mentioned:Noise level
Rated 5 out of 5 stars
Efficient, quiet, easy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nicely surprised by the quality and value. Very good washer and surprisingly quiet . I wanted a low frills version and this suits our home perfectly.
I would recommend this to a friend - Cons mentioned:Spin cycle
Rated 2 out of 5 stars
Needs many improvements
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The spin is too much, to a fault. If it didn’t spin so long and hard, it would not go off balance as much. Make sure your clothes are separated, this washer has no empathy for mixing clothes. The washes take too long. Even the quick/speed wash is long. The warm and hot water setting mixes cold water improperly, making the water fill take too long while making the hot/warm water not an ideal temperature. Lastly, when using powder detergent, the wash and rinse does not properly dissolve the detergent leaving the clothes rough with soap. Pods might be the best option, which of course is expensive. Sometimes I add water first with detergent, then add the clothes at the end. Since the lid locks, it is a pain. As you have to press pause to lid the lid. All these things together, just make this a horrible purchase. I thank God I was able to purchase this and I am not without, but I would never purchase again.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for taking the time to share such a detailed review. We’re sorry to hear that your experience with the washer has been frustrating. We understand how important it is for a washer to balance performance with ease of use, and it’s clear that several aspects—from the spin cycle and wash times to water temperature and detergent handling—did not meet your expectations. Your feedback about the lid locking and detergent dissolving issues is especially helpful and will be shared with our product team for further evaluation. We truly appreciate your honesty and hope future improvements can better serve your needs.
Keith | Insignia Support
- Pros mentioned:Ease of use, Size
Rated 5 out of 5 stars
Too bad so sad
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good job, great size. I like that it’s easy to understand. Disappointed that I can’t use just cold water on the echo fast wash. It’s warm cycle only and I’m just not willing to give up my hot shower.
I would recommend this to a friend - Pros mentioned:Ease of useCons mentioned:Lid quality
Rated 4 out of 5 stars
Great budget option
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great washer, easy to use, and gets the job done. Took a star away because although perfectly functional, the lid feels flimsy and made of plastic.
I would recommend this to a friend - Cons mentioned:Spin cycle
Rated 4 out of 5 stars
Works well.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a bit loud if you don't have a separate laundry room where you can shut the door. The cycles seem to take a little longer than I was used to but it works well and I'm happy with how well it cleans our clothes.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your honest review of the Insignia™ 3.7 Cu. Ft. High Efficiency 12-Cycle Top-Loading Washer! We’re glad to hear that it’s doing a great job at cleaning your clothes and that you’re overall happy with its performance. We appreciate your feedback about the noise level and cycle duration—your insights help us improve our products for future customers. If you have any more thoughts or need assistance, feel free to reach out. Thanks again for choosing Insignia. Happy washing!
-Paul | Insignia Support
https://www.bestbuy.com/site/best-buy-brands/support/pcmcat1693515381920.c?id=pcmcat1693515381920
- Pros mentioned:Noise level
Rated 5 out of 5 stars
Great machine
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great machine, easy install. Low energy usage and quiet, can take a bit to run a load but just depends on the cycle.
I would recommend this to a friend - Pros mentioned:Size
Rated 4 out of 5 stars
Nice buy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great buy, good size, large capacity, many functions.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Mark, thank you so much for your positive feedback! It's wonderful that you are enjoying the size, capacity, and functionality of your purchase. We appreciate you taking the time to share your experience with us! -Carlo, Insignia Products
- Pros mentioned:Ease of use
Rated 5 out of 5 stars
Washer
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works amazing, easy to use, has a lot of features and options to chose.
I would recommend this to a friend - Pros mentioned:Noise level
Rated 5 out of 5 stars
When you're old, you get excited about appliances
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great little washer. My old one went out. I'm to old and spoiled to go to a laundry and too cheap to have it done. $ were a little tight so I bought this to tide me over until I could afford a 'better' one. Thing is great! Works well, fairly quiet, and I have zero complaints or regrets. Actually, I think it's made by LG. The daughter has an LG washer, the controls are identical. I'm very pleased.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there ! Thank you for sharing your positive experience with the Insignia™ 3.7 Cu. Ft. High Efficiency 12-Cycle Top-Loading Washer! We're glad to hear that it's meeting your needs and that you're pleased with its performance. It's great to know that it works well and is fairly quiet. Your insights about the controls being similar to LG's are interesting and helpful. If you have any other feedback or need assistance, feel free to reach out. Enjoy your new washer! |Angelica| Insignia Products| https://www.bestbuy.com/site/insignia-3-7-cu-ft-high-efficiency-12-cycle-top-loading-washer-white/6420141.p?skuId=6420141
- Pros mentioned:Noise level
Rated 5 out of 5 stars
Washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the simplicity of this machine. My clothes are spinning well in this machine so it’s taking less time to dry them. It’s relatively quiet and is narrower than the other machine so I have more room in my laundry room!
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience, Michelle! We're thrilled to hear that you're enjoying the simplicity and efficiency of the Insignia™ 3.7 Cu. Ft. High Efficiency 12-Cycle Top-Loading Washer. It's great to know that it's helping your clothes dry faster while also saving space in your laundry room. We appreciate your feedback! Ivy | Insignia Support
- Pros mentioned:Price, Size
Rated 5 out of 5 stars
Delivery was great. Fast and efficient.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery was great.fast and efficient. The washer works great.even has little holes in the bottom to catch change and things. I was concerned it would be too small but it's perfect. Great price too.
I would recommend this to a friend - Pros mentioned:SizeCons mentioned:Lid quality
Rated 4 out of 5 stars
Washer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love the size and all the different settings. I just hate the lid is made out of plastic. Overall a good machine.
I would recommend this to a friend - Pros mentioned:Size
Rated 5 out of 5 stars
Happy washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very satasfied we washing machine fits perfect in laundry room works great thsnk you
I would recommend this to a friend Rated 5 out of 5 stars
Good basic washer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does what I need it to and does it right. Don’t have to worry about high tech parts and fits a full laundry basket.
I would recommend this to a friend- Pros mentioned:Ease of use, Noise level
Rated 4 out of 5 stars
Good buy!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Small footprint but takes a fullsize load. Very quite easy to understand controls.
I would recommend this to a friend - Pros mentioned:Price
Rated 4 out of 5 stars
Great washer for the price. Big. Heavy.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great washer/ great price. The only challenge has been getting technicians, not delivery people. Leveled beautifully, now I need to find someone to remove the top drum piece ( tower) to find a credit card that came out of a pocket, it is now under the center piece in the drum of the washer. Installation did tip it; drain NOT blocked, credit card not on the floor. Whew.
I would recommend this to a friend













