Customer Ratings & Reviews
- Model:
- NS-TWM35W1
- |
- SKU:
- 6420141
Customer reviews
Rating 4.3 out of 5 stars with 2357 reviews
(2,357 customer reviews)Rating by feature
- Value4.5
Rating 4.5 out of 5 stars
- Quality4.3
Rating 4.3 out of 5 stars
- Ease of Use4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers find value in the 3.7 Cu. Ft. High Efficiency 12-Cycle Top-Loading Washer's cleaning performance, quiet operation, and reasonable price. The washer is also praised for its ease of use and appropriate size and capacity. However, some customers have expressed concerns regarding the spin cycle, reliability, and lid quality.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Poor quality and service takes forever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately, my unit failed within a few months of ownership. During the initial Geek Squad visit, the technician never opened the back of the unit to confirm which parts were actually defective. Despite that, I was told parts would be ordered, and it took approximately 2.5 weeks for those parts to arrive. When the Geek Squad returned—again without inspecting or opening the unit—I was not provided a repair. Instead, the parts were picked up, and I was given a phone number to call to request a replacement washer, even before the scheduled parts-replacement appointment occurred. After calling the exchange program, I was informed that the new unit would take an additional week to arrive. This means I will be without a washer for over a month. While I appreciate that a replacement is being offered, clearer communication and an accurate timeframe would have been much more helpful, especially compared to the original three-day repair estimate.
No, I would not recommend this to a friend- Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
Washer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great piece of machine. Would recommend it every time to everyone
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your positive feedback on the Insignia™ washer! We are glad to hear that you are enjoying its performance. If you have any questions or need assistance in the future, please don't hesitate to reach out. Thank you for choosing Best Buy. - Ed | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Rated 5 out of 5 stars
Washer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cheap price for a great product im really recommend this brand
I would recommend this to a friend- Pros mentioned:Noise level
Rated 5 out of 5 stars
Love the quietness!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A great machine for our small house. Love the selection settings. It’s a quiet machine.
I would recommend this to a friend - Pros mentioned:Price
Rated 5 out of 5 stars
Good Purchase
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s well worth the money. Although, I don’t like where you place the laundry soap at.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi HollyG, thank you for the positive feedback and for bringing up your concern about the placement of the laundry soap. We will definitely take your suggestion into consideration and see if we can make improvements. We appreciate your input! -Carlo, Insignia Support / https://www.bestbuy.com/site/insignia-3-7-cu-ft-high-efficiency-12-cycle-top-loading-washer-white/6420141.p?skuId=6420141
Rated 4 out of 5 stars
review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great washer pretty affordable, would make more sense to have them available in store for how little they are
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback, JamesB! We're glad to hear that you find the Insignia™ 3.7 Cu. Ft. High Efficiency 12-Cycle Top-Loading Washer to be a great and affordable choice. Your suggestion about in-store availability is appreciated and will be taken into consideration. Your satisfaction is important to us, and we appreciate you sharing your positive experience. If you have any other comments or need further assistance, please feel free to reach out! Jeth | Insignia Support.
- Pros mentioned:Size
Rated 5 out of 5 stars
Great washer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just the right size for a smaller laundry room. Will be purchasing the insignia gas dryer as well!
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 4 out of 5 stars
Washing machine
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good working machine the best you can get easy to use
I would recommend this to a friend - Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
Basic, spacious & easy to use
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works as described, no issues yet. Great deal for open box item w/ small barely noticeable cosmetic defect on back.
I would recommend this to a friend - Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
Is great for the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i love this Washing machine.. It came and good use. It works very well for my five kids
I would recommend this to a friend - Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
Worth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works excellent! You must make sure nothing is in the pockets such as screws, bits, etc. you would have to view the bottom of the drum to see why. Highly recommend
I would recommend this to a friend Rated 4 out of 5 stars
Good machine for the money.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.More room inside than I expected. Seems to work just fine.
I would recommend this to a friend- Pros mentioned:Noise level
Rated 5 out of 5 stars
Great Washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very quiet washer. Does a great job of washing small loads with the option of quick wash, but is great for washing large items like comforters.
I would recommend this to a friend - Pros mentioned:Noise level
Rated 5 out of 5 stars
Best Washer so far
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the silence this washer produces. It does take a little longer to wash, but cleaner clothes is appreciated. I cannot wait to enjoy the dryer(backstocked two months now) out woth it.
I would recommend this to a friend - Pros mentioned:Price
Rated 5 out of 5 stars
Very pleased
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice washer. Affordable and arrived very quickly. The delivery men were friendly and professional. Looking forward to buying the matching dryer!
I would recommend this to a friend - Pros mentioned:Size
Rated 5 out of 5 stars
Great value
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Being a little bit narrower than most other washers this one fit perfectly in my laundry area. I love the auto selection of the load size.
I would recommend this to a friend - Pros mentioned:Price
Rated 5 out of 5 stars
washing machine review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Washer works fine. Very happy with it. I thought it had good value for the price.
I would recommend this to a friend - Cons mentioned:Spin cycle
Rated 2 out of 5 stars
Don't Buy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't buy. It's very sensitive for balancing load; can't force to skip a cycle and today 5/27/22 - refuses to spin, emptied small load of clothes (no jeans, no blankets, no towels) simply shirts and pants light weight and since couldn't bypass most cycles- I had to rinse "water" at least 3 times and still stops on spin. No error lights indicated, tried the tips shown- which were few- such as "make sure the drain hose is not kinked"- well been using for 14 months so why suddenly would the drain hose kink. assume out of warranty; checking now. but have never been impressed from the purchase
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with our Insignia 3.7 Cu. Ft. High Efficiency 12-Cycle Top-Loading Washer. We apologize for the frustration and inconvenience you've encountered with the washing performance, particularly with regards to load balancing and spinning issues. We understand that our product didn't meet your expectations, and for that, we're truly sorry. Unfortunately, since you're no longer within the warranty period, we won't be able to provide repair or replacement assistance. However, we appreciate your feedback and will take it into consideration as we continue to improve our product design and performance. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-3-7-cu-ft-high-efficiency-12-cycle-top-loading-washer-white/6420141.p?skuId=6420141
Rated 5 out of 5 stars
Great Washing machine
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was in need of a washing machine and stumbled on this. Talk about needle in a haystack. It works well and holds a lot. I LOVE IT
I would recommend this to a friendRated 5 out of 5 stars
New washer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have only had for a week. Works winderfulky so far.
I would recommend this to a friend













