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Customer Ratings & Reviews

$399.99
Save $200
Comp. Value: $599.99

Customer reviews

Rating 4.3 out of 5 stars with 2361 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers find value in the 3.7 Cu. Ft. High Efficiency 12-Cycle Top-Loading Washer's cleaning performance, quiet operation, and reasonable price. The washer is also praised for its ease of use and appropriate size and capacity. However, some customers have expressed concerns regarding the spin cycle, reliability, and lid quality.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 74 Showing 1,461-1,480 of 2,361 reviews
  • Rated 3 out of 5 stars

    So far so good still breaking in?

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Too early to tell if the insignia is a lemon or a good deal? So far everything works as it should no problems to speak of yet, as I’ve only owned it for about 3 week's which is why I only gave it a 3 star Best Buy has been sending me emails to review pretty much the week after I got it they should ask at least 3 months I would assume after that time if something goes wrong that would be a benchmark of time.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love my new washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it... Very easy to Work... it's a little tall for me, but it will do..

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Very happy with purchase work is great no problems

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with purchase work is great no problems so far

    I would recommend this to a friend
  • Cons mentioned:
    Reliability

    Rated 1 out of 5 stars

    Do Not Buy!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do NOT waste your money on this washer! We haven’t even had it for a year and it’s been nothing but issues, starting with being unable to wash full loads. Recently it has started making a dreadful noise and when we called to see about getting it fixed, we were told it would cost over $100 just to have someone come out and look at it - that’s not even the price to fix it. Such a huge disappointment and waste of money.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    N/A

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product. I recommend this brand to anyone looking for home appliances.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer is wonderful! I do wish it came with instructions for what each cycle does. And I'm not really sure where to put liquid detergent- it has a spot for fabric softener, bleach, and powder detergent. I just put it in with the clothes. If you push the buttons too fast, it gets a little confused but great nonetheless!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Efficient washing machine

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this washer... It is quiet an efficient....

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works amazing as my first washer! Glad I moved forward on buying it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer way better than my last one trying to figure out how to get geek protection

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you for your feedback! We're glad to hear that you're enjoying your new washer and that it's performing better than your last one. For Geek Protection, you can usually add it at the time of purchase or within a certain period afterward. I recommend contacting the Best Buy customer service for specific details on how to add Geek Protection to your purchase. If you need any further assistance, feel free to reach out. Enjoy your new washer! Keith | Insignia Support BBY-ExBrand_Insignia

  • Rated 4 out of 5 stars

    Does the Job

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My last washing machine lasted 30 years so this machine offered a whole new experience - larger tub, choice of water level and water temperature. stronger spin cycle and a soap dispenser. It seems to do the job very well

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks great next to my new dryer. Great value. Plenty of cycle options.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Budget friendly option

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Smaller than expected, but works well and looks nice. Decent price.

    I would recommend this to a friend
  • Cons mentioned:
    Spin cycle

    Rated 2 out of 5 stars

    My only choice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Because my basement has a narrow staircase I could only choose this washer. The drum is too deep (but normal as they come) and does not wring out well on towels or comforters. I had a tech check and was told to just do 6 towels a load. I just do the spin cycle again and that works.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you for sharing your feedback about the Insignia™ 3.7 Cu. Ft. High Efficiency 12-Cycle Top-Loading Washer. We appreciate your honesty and understand that the deep drum design may not be ideal for your specific situation. We're sorry to hear that you've experienced issues with wringing out towels and comforters, and we apologize for any inconvenience this has caused. We're glad to hear that the tech suggested a solution, and we appreciate your resourcefulness in finding a workaround by re-running the spin cycle. We'll take your feedback into consideration and look for ways to improve our product design to better meet the needs of our customers in various living spaces. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-3-7-cu-ft-high-efficiency-12-cycle-top-loading-washer-white/6420141.p?skuId=6420141 BBY-ExBrand_Insignia

  • Rated 4 out of 5 stars

    Top load washing machine

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a very good item. The price was excellent. I would recommend it to a friend.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Washer

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install. Washes quietly. Affordable purchase

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Very Sastified

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very sastified. Love the size of the washer tub. Very quiet

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Great machine

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this washer! It runs so quietly!! You never know its running

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Small machine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good holds a lot more than expected are what was said

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Greatbuy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great buy bought on sale and delivery was quick works as expected

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Happy with my washing machine purchase from Best Buy

    I would recommend this to a friend