Customer Ratings & Reviews
- Model:
- NS-TWM35W1
- SKU:
- 6420141
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers find value in the 3.7 Cu. Ft. High Efficiency 12-Cycle Top-Loading Washer's cleaning performance, quiet operation, and reasonable price. The washer is also praised for its ease of use and appropriate size and capacity. However, some customers have expressed concerns regarding the spin cycle, reliability, and lid quality.
This summary was generated by AI based on customer reviews.
Washer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only problem is it takes longer to wash. Don’t know if it’s because electric or not
I would recommend this to a friendWorth the money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its quite and works great. Its good for small family.
I would recommend this to a friendEfficient
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Small efficient washer, multiple cycle options to choose from
I would recommend this to a friendWasher
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The washer is good does exactly what you need it too. It is a little small but not the end of the world.
I would recommend this to a friendI love it!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best washer I ever had, I've fallen in love with insignia products
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you so much for sharing your experience! We're thrilled to hear that our Insignia™ washer has become your favorite. Providing top-notch performance and reliability is what we aim for, and we're delighted to have earned your trust. If you ever need assistance or have any questions, feel free to reach out. Happy washing! - James | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Great
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This washer works great and was cheaper than the other brands!!
I would recommend this to a friendPleased customer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great value for the price! Delivery went smoothly and professionally. Thanks
I would recommend this to a friendBest Choice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was the best purchase and delivery assistance. I'm very happy and I recommend it
I would recommend this to a friendGreat washer machine
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best washers I ever bought cleans clothes, very well buy it again
I would recommend this to a friendHenry Batiste
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This machine does not do a through job on cleanings clothes. This is our second washer from Best buy. We will need a better cleaning washing machine.
No, I would not recommend this to a friendWasher
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.To deep to reach the clothea but other then that it was a good purchaSe for my home
I would recommend this to a friendBest Buy Executive Customer Service harrasement
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy sold me a machine with a broken engine with cracked part, Insignia (in house brand) customer service was completely ignoring my complaint, the issue was escalated to the corporate customer service. OMG they treat me so badly, push me and argue. I told that I want to return the item which is on the warranty and close my Best Buy account. They push me to accept their poor repair service. They will "repair" the machine so it will break in a day. The first service rep "didn't eve pay attention " that the engine is broken. It took a lot of arguments to get a second rep to come over, he admitted the factory damage. I don't want to deal with Best Buy anymore. This store is a bully that take advantage of the customers even those who've been with them over 10 years. Shame on you horrible place.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience, AnnaD. We sincerely apologize for the distress and frustration caused by the issues with your Insignia™ washer and the customer service you received. This is not the experience we want for our customers, especially those who have been loyal for many years.
We understand how upsetting it can be when a product does not meet expectations and when customer service falls short. We recommend reaching out to Insignia's customer support directly at 1-877-467-4289 for further assistance. They should be able to provide a resolution, whether it's a repair or a replacement under warranty.
Your feedback is invaluable, and we will use it to improve our services. Thank you for bringing this to our attention.
- Shiela | Insignia Support
Washer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like the different water level and temperature. This unit doesn’t shake like the last model I had. It is a bit noisy.
I would recommend this to a friendInsignia Washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Couldn't figure it out on its use. They came out next day. Great service.
I would recommend this to a friendWant a wash you gotta try this
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works wonderfully all of my laundry is actually clean and not just a pile on my floor haha
I would recommend this to a friendWasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works great. It is a lot slower than my last washer but it does the job
I would recommend this to a friendWasher
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had it for two years and works well on my uniforms no matter how dirty they were
I would recommend this to a friendThe One
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This machine works very well, so far. I get my clothes washed now, instead of sloshed around.
I would recommend this to a friendNobody
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I rated this washer fair because I bought a matching dryer at the same time I bought the washer. The dryer broke in October 2022 and I bought it in January 2022. I have a year warranty on it, but best buy will give you the run around when it comes to repairs and service. Then maybe if you buy a extended warranty they may treat you different. I don't know because right now I'm just a nobody that bought a washer, dryer, and cooler from them in January 2022. Getting run around on repairs as of this month December 2022 and dryer broke October 2022.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello there,
We do apologize for what happened to your Dryer. I know it can be dissatisfying that its not working as expected. For further assistance, I'd like you to contact our support team at 1 (877) 467-4289 Daily 8am - 9pm CT.
Insignia Support
Molina
www.insigniaproducts.com/support
Washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Family of 3 or more you need an heavy duty washer. Its a small tubecwasher.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We understand the importance of having a heavy-duty washer for a family of three or more. We appreciate your input and will consider it as we continue to improve our products. Keith | Insignia Support