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Customer Ratings & Reviews

$399.99
Save $200
Comp. Value: $599.99

Customer reviews

Rating 4.3 out of 5 stars with 2372 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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86%would recommend to a friend

Customers are saying

Customers find value in the 3.7 Cu. Ft. High Efficiency 12-Cycle Top-Loading Washer's cleaning performance, quiet operation, and reasonable price. The washer is also praised for its ease of use and appropriate size and capacity. However, some customers have expressed concerns regarding the spin cycle, reliability, and lid quality.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 93 Showing 1,841-1,860 of 2,372 reviews
  • Rated 4 out of 5 stars

    Good for the money

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Another review mentioned loud. It was accurate. So far no concerns.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Reliability

    Rated 1 out of 5 stars

    Awful experience

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this less than a year ago I’ve had 2 issues with it. First time they were sending someone out but the appointment took forever. I had clothes stuck wet for over a week. After a week having it disconnected it started working. 6 months later I’m having the same issue. Had to come to a laundromat to wash my clothes. Just awful experience with this machine .

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hello TerriM,
      We are very sorry to read you are experiencing this issue with one of our products. We would be happy to troubleshoot it and check your options for you. Please feel free to contact us at 1-(877)-467-4289 Monday to Saturday 8am - 9pm CST, and we will gladly assist you in the best way possible.
      Chelsea
      Insignia Support
      Please give us a visit at: https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285 BBY-ExBrand_Insignia

  • Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service was very helpful and accomodative. Great affordable product

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    I think the machine is possessed.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I read as many reviews as I could on this machine before purchasing and maybe I received a dud because my machine is terrible. I have never experienced a washing machine that could not keep itself balanced to save its life. Even a small load would get unbalanced and then the machines starts violently jumping up and down sounds like something is about to explode out of it. Even when it wasn't trying to relocate itself to another dimension the thing is incredibly noisy. I could not have been more disappointed in this purchase. Best Buy though has been great about fixing the issue. I am still in the window for a return for the set and they are coming to retrieve the monster and replace them with a different model. I can't speak much for the dryer -- Its seems alright.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you for your detailed feedback. We're truly sorry to hear about the challenges you faced with your washing machine. Quality and reliability are paramount to us, and it's disappointing to learn that your experience fell short of expectations.

      We're glad to hear that Best Buy has been proactive in resolving the issue and facilitating a replacement for you. Customer satisfaction is our priority, and we appreciate your patience and understanding throughout this process.

      If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to reach out. We're committed to ensuring that your next experience with us exceeds your expectations. Keith | Insignia Support https://www.bestbuy.com/site/insignia-3-7-cu-ft-high-efficiency-12-cycle-top-loading-washer-white/6420141.p?skuId=6420141 BBY-ExBrand_Insignia

  • Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer for our needs. A couple of two, it makes things easy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Clean Happy Clothes

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought to replace in my tenant’s unit. Has no issue operating as soon as it was installed & runs better than the old one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ok

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a wasing machine that washes clothes and it works

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    5 stars

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works great. Only issue I’ve had so far is I can’t reach the bottom so I had to buy a stool or have my husband help me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    BIG Tub!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product serves us well. Love the big tub. Hoping to purchase matching dryer soon.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice washer me and the family loves it, will buy again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best buy helped me when i was in doubt aboout finding a washer.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Poor quality.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After two and half years of use, this washing machine self destructed. The tub began slamming into the sides of the washer no matter how perfectly balanced the clothes were to the point the whole washer began moving. Total garbage.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    White appliances

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washer looks good, easy to set up, have not used yet because I have to purchase & hook up water outlet hose, nothing too major. Great price & clean look for a white washer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This purchase was for our daughter and she is very happy with this washer. It gets the job done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sharon

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was an excellent product to purchase. I’m very happy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great deal

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t need a price set! Since this property was a rental. New and does the job!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not worth the savings

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washing is nice but NOT efficient at all takes over an hour to wash one load of laundry.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Ms. McDonald

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this washer works amazing, everything is evenly washed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ive had the washer for about 2 months now, so far so good!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great item to buy great no disappointments coming from me

    I would recommend this to a friend