Customer Ratings & Reviews
- Model:
- C11CJ06201
- SKU:
- 6426721
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers are positive about the WorkForce Pro WF-4820 Wireless All-in-One Inkjet Printer's print quality and ease of use. Many find the overall performance satisfactory and appreciate the simple setup process. The size and price are also well-received, with some noting its quieter operation compared to previous models. However, some customers expressed a desire for improved scanning capabilities, specifically requesting two-sided scanning functionality.
This summary was generated by AI based on customer reviews.
Had "Printer Tray" Issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This printer had major issues that seemed to be a factory failure. It would not recognize that I had the printer tray loaded, and would not print. I had multiple people take a look at this and even contacted the company for help. Not sure if anyone else has encountered this issue, but I was very disappointed. I returned it, and best buy was great with their return policy. I'm now back looking for a printer.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello Jenn, we're very sorry for the printer tray issues that you had experienced during the initial setup of the WorkForce Pro WF-4820. Epson takes into consideration all feedback to improve the performance and quality of our products. If we can help you with anything else, our support team can be reached at (562) 276-4382 between 7 am - 4 pm (PT), Monday - Friday. Hopefully, we can assist you with a future product. Sincerely, Bobby - The Epson Team.
Wouldn't buy again
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Boo, so difficult to find a printer in stock the last month or so. I wanted an HP ink jet, or a laser color olif possible. This one was in stock so I got it. It would print one page and say jammed, over and over. I would take it all apart when it said that, it would print another, then say jammed. Returned.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hi wraskob, we appreciate your time in sharing your experience, and will be sure to pass your feedback along to our product teams. Regards, Mark H. – The Epson Team.
Works like a pro!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy setting up and syncing with WiFi. Several modes of printing remotely that work really well from anywhere in the house. And it has a default sleep mode, which means you don’t have to go to the printer to turn it on.
I would recommend this to a friendWon’t print
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My printer was working well for a couple of months, but I saw a message that there is an update that needs to happen and it’s in the settings menu. There’s nothing in the settings that leads to any update. I called Eason support and, after the obligatory long hold time, worked with a support technician who could not fix the problem. So, my 3 month old printer doesn’t print.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello JodiS, we are sorry to hear we have not resolved the issue. Our Epson Advanced Support Team is happy to help and can be reached at 1-800-241-5794; Hours: Monday – Friday, 7am – 4pm PT. We appreciate your business and thank you for your patience. Kind Regards, Tony – The Epson Team.
Disappointing value and basically useless
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wifi connection is hit-or-miss. I had to purchase as USB cord separately so that it could function. It will now only take Epson's overpriced cartridges and refurbished cartridges are not recognized at all. I have not had a positive experience with this printer after owning in for a year.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hi Patricia, we are sorry to hear you are having trouble with your Epson printer. Your Epson WorkForce Pro WF-4820 includes free technical support for the life of your product. Our Epson Support Team would like to hear about the specific issue(s) you are experiencing and can be reached at (562) 276-4382 between 7 am - 4 pm (PT), Monday - Friday, if you need further assistance. Sincerely, Tony - The Epson Team
Poor wifi, poor print quality
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This printer is garbage. First one would not setup due to box that catches excess ink not being recognized. The replacement actually setup, but constantly lost wifi connection. Now it is completely unable to pick up wifi. I had to run ethernet cable in order to use it. The print quality is worse than the 10 year old Epson it replaced. Terrible printer, not recommended.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello Mdb420, we apologize for your disappointing experience with the WF-4820 printer. Epson considers all feedback to improve the performance and quality of our products. Epson also provides helpful information on FAQs and self-help tools on the product support web page at https://epson.com/Support/Printers/All-In-Ones/WorkForce-Series/Epson-WorkForce-Pro-WF-4820/s/SPT_C11CJ06201#questions. Your printer also includes a 1-year Limited Warranty plus free lifetime technical support. Please contact our support team directly at (562) 276-4382 between 7 am - 4 pm (PT), Monday - Friday, if you need further assistance.
Sincerely, Sam - The Epson Team
Absolute waste of money!
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy! The printer is not printing good at all. Keep printing blurry words, I waste lots of money on ink buying because I always bought the Epson brand ink to avoid problems but I was wrong. Im going to try the cheap unbranded ink to see and if that doesn't I will take it back to the store.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello OrlandoFL, the Epson WF-4820 printer was designed to use only genuine Epson-brand ink cartridges. Other brands of ink cartridges, and ink supplies, are not compatible, and even if described as compatible, they may not function correctly or at all. You can avoid such restrictions with other printers, such as Epson EcoTank cartridge-free printers. Epson provides information about the printer's design on the box and in many different locations and materials included with the printer and on the website. If we can help you with anything else, please contact Epson Support at (562) 276-4382; Hours: Monday - Friday, 7 am - 4 pm PT; Sincerely, Sam - The Epson Team.
Not as advertised
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No free ink as advertised. Ok printer for school/work.
No, I would not recommend this to a friendBuyer Beware
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this about 2 months ago and already regret my decision. It's giving me an error saying there is paper jammed but there is no paper jammed. I checked online and this is a known issue. I've barely used this printer and the one time I need it the most it became completely useless. Even the cheaper printers wouldn't have done this.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello Michaelk, we apologize for your disappointing experience with the WF-4820 printer. Epson considers all feedback to improve the performance and quality of our products. Epson also provides helpful information on FAQs and self-help tools on the product support web page at https://epson.com/Support/Printers/All-In-Ones/WorkForce-Series/Epson-WorkForce-Pro-WF-4820/s/SPT_C11CJ06201#questions. Your scanner also includes a 1-year Limited Warranty plus free lifetime technical support. Please contact our support team at (562) 276-4382 between 7 am - 4 pm (PT), Monday - Friday, if you need further assistance.
Sincerely, Sam - The Epson Team
Just doesn't last.......
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this printer just under 2 years ago and it works well enough considering I rarely print anything. The issue is I can no longer change the printer ink. When I lift the lid to access the printer cartridges the screen displays a message to close the scanner lid. The scanner lid is closed and no matter what I do I keep getting the same message. Time to search for another brand......
No, I would not recommend this to a friendBrand response from Epson
Posted .Additionally, you can find product information, including FAQs and recommended settings on how to choose the best print settings and paper for your printing needs in the product User’s Guide at https://epson.com/Support/Printers/All-In-Ones/WorkForce-Series/Epson-WorkForce-Pro-WF-4820/s/SPT_C11CJ06201#questions. If you continue to have problems with your printer, our Epson Support Team would be happy to help you and can be reached at 1 (562) 276-4382 between 7 am - 4 pm (PT), Monday - Friday. Sincerely, Tony - The Epson Team
NOT SATISFIED
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Printer itself was bulky, heavy and not easy to us. The instructions were NOT explicit or self explanatory. I ended up having to take it to geek squad just to get the ink put in correctly and then after repeated attempts could never get my laptop to recognize it. I ended up having to go to Office Max and got everything done that I needed a printer for and for NO FEE. I took that printer back and thankfully store Manager gave me FULL credit back on it.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello, we're sorry to hear you weren’t satisfied with your Epson WF-4820 printer. Epson takes into consideration all feedback to improve the performance and quality of our products. We'll forward this information to the appropriate department for review. If we can help you with anything else, our support team can be reached by phone at (562) 276-4382; Hours: Monday - Friday, 7 am - 4 pm PT. Hopefully, we can assist you with a future product. Sincerely, Sam - The Epson Team.
"Insert Paper Cassette Correctly" error
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Paper tray is not recognized when loaded. Not a software problem; same issue happens over and over when trying to copy a document. This issue was reported a few times, on different websites, from different customers. I wish Epson could fix the problem where it originated and did not leak defective products on the market. Where is your quality control? Returning printer to the shop today.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hi AngryBird, we're sorry for the trouble that you encountered with the WorkForce Pro WF-4820. Epson takes into consideration all feedback to improve the performance and quality of our products. If we can help you with anything else, our support team can be reached by phone at (562) 276-4382 or by email at https://epson.custhelp.com/app/ask/p_model_name/Epson%20WorkForce%20WF-4820; Hours: Monday - Friday, 7 am - 4 pm PT. Hopefully, we can assist you with a future product. Sincerely, Bobby - The Epson Team.
Questionable Quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure what the issue is and I had an IT person look at it. Each day I have to turn the printer on and off to do any printing. I've had and Epson before and it was great. Not so with this one. Keep looking.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hi Joey, we're here to help. Epson provides useful tips to help you troubleshoot most problems with connectivity in the FAQs at https://epson.com/Support/Printers/All-In-Ones/WorkForce-Series/Epson-WorkForce-Pro-WF-4820/s/SPT_C11CJ06201#faq-8796127635532. Your WF-4820 includes a 1-year limited warranty and lifetime technical support. If you need additional assistance, you can also contact our support team directly at (562) 276-4382 between 7 am - 4 pm (PT), Monday - Friday. Kind Regards, Kevin - The Epson Team
Worse Printer/Manufacturer Ever
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely the worst printer of all time. Always slow, always faulty, and a pain to setup (I'm Software Engineer and never had this much trouble with anything like this one). After a recent firmware update, I'm not able to print anything because it doesn't want to identify the ink cartridges (since they're not epson's); this was the last epson thing I'm buying for my whole life.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello Saed, we're sorry to hear about your disappointing experience. The Epson WF-4820 printer was designed to use only genuine Epson-brand ink cartridges. Other brands of ink cartridges, and ink supplies, are not compatible, and even if described as compatible, they may not function properly or at all. You can avoid such restrictions with other printers, such as Epson EcoTank cartridge-free printers. Epson provides information about the printer's design on the box and in many different locations and materials included with the printer and on the website. If we can help you with anything else, please contact Epson Support at (562) 276-4382; Hours: Monday - Friday, 7 am - 4 pm PT; Sincerely, Sam - The Epson Team.
Don't buy it
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I hate this printer! printer is set up properly and it will print half pages or sometimes nothing at all. I didn't use it enough during the return window to realize that I needed to return it. I'll be going back to HP!
No, I would not recommend this to a friendBrand response from Epson
Posted .Dear ReviewMaster, we are sorry to hear you are disappointed with your Epson printer. Your WF-4820 includes a one-year limited warranty, plus free technical support for the life of the product. You may reach our Epson Support Team directly at (562) 276-4382 Monday through Friday from 7 a.m. to 4 p.m. (PT). Regards, Dylan – The Epson Team.
Excellent ink-jet printer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I needed this older printer technology due to the seasonal use of a printer. This is an excellent printer and its cost was quite reasonable.
I would recommend this to a friendPoor Printing Volume
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not the printer for higher volume printing....unfortunately this one will not work for my business.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello Realtor, we're sorry to hear about your disappointing experience with the WF-4820 printer. Epson considers all feedback to improve the performance and quality of our products. Epson also offers helpful information, including FAQs and self-help tools, on the product support web page at https://epson.com/Support/Printers/All-In-Ones/WorkForce-Series/Epson-WorkForce-Pro-WF-4820/s/SPT_C11CJ06201#questions. Your WorkForce printer includes a 1-year Limited Warranty and free lifetime technical support. If you need any assistance, our Epson Support Team would be happy to help you and can be reached at (562) 276-4382; Hours: Monday - Friday, 7 am - 4 pm PT; Sincerely, Sam - The Epson Team.
Not happy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unable to print from my chrome book regardless of repeated attempts to set up following instructions
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello, we're sorry to hear about your disappointing experience with the WF-4820 printer. Epson takes into consideration all feedback to improve the performance and quality of our products. Epson offers helpful information, including FAQs and self-help tools, on the product support web page at https://epson.com/Support/Printers/All-In-Ones/WorkForce-Series/Epson-WorkForce-Pro-WF-4820/s/SPT_C11CJ06201#questions. Additionally, your WorkForce printer includes a 1-year Limited Warranty, plus free lifetime technical support. If you need any assistance, our Epson Support Team would be happy to help you and can be reached at (562) 276-4382; Hours: Monday - Friday, 7 am - 4 pm PT; Sincerely, Sam - The Epson Team.
NEVER BUY FROM EPSON
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy an epson product ever. Anti-consumer, disabled third party ink with latest update. NEVER BUY FROM EPSON. Was working fine with third party before it automatically updated the firmware.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello haljordan, from time to time, Epson updates its firmware to ensure the printer operates as designed. The Epson WF-4820 is designed to use only genuine Epson-brand ink cartridges. Other brands of ink cartridges, and ink supplies, are incompatible and may not function properly even if described as compatible. Please ensure you have installed genuine Epson cartridges. If you still have problems, our Epson Advanced Support Team would be happy to help and can be reached at 1-800-241-5794; Hours: Monday - Friday, 7 am - 5 pm (PT).
Sincerely, Sam - The Epson Team.
Broke after one year of unreliable use
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is not durable as a printer. Scanner works still but the printer is a piece of junk. The ink costs a lot and Im taking it to the electronics dump, rather than struggling with it and buying new ink. With all of human progress, one would think they can make a durable printer. Apparently, it is too much to ask.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello Karlw, we're sorry to hear about your disappointing experience with the WF-4820 printer. Epson considers all feedback to improve the performance and quality of our products. Your printer includes free technical support for the life of the product. Additionally, Epson provides helpful information, including device drivers and self-help tools, on the product support website at https://epson.com/Support/Printers/All-In-Ones/WorkForce-Series/Epson-WorkForce-Pro-WF-4820/s/SPT_C11CJ06201#questions. If you have any questions, our Epson Support Team would be happy to assist you and can be reached at (562) 276-4382; Hours: Monday - Friday, 7 am - 4 pm PT.
Sincerely, Sam - The Epson Team